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Thank you. I took it to the dealer and they tried but were unsuccessful. Do you have any suggestions or thoughts? I’ve talked to several dealerships in my area who are clueless and Ford directs me back to dealership
So, to no surprise the sync version is identical to what I dropped it off with. Of course, the service manager was gone for the day and no one on-site was able to offer any answer for why I was told there are no updates available.
Also no mention of the two recalls my FP app continues to show, despite them having been part of my original request as well.
It's only about 1.5 miles from the dealer to my house, so I can't yet assess the sync behavior. I also love how "Lyft Service Provided" is always added to my service invoices. They do offer Lyft service, but I have not asked for or used it; I wouldn't be surprised if they're passing some BS fees to Ford for the warranty work.
To top it off, the 2.1.1 update seems to have changed from "pending" to "failure" (OTAM_E1016).
Unfortunately, any further explanation on why they did not attempt to install any updates will have to wait until tomorrow...
So, during a lengthy discussion with the service manager yesterday, I argued my case that my truck being "at the latest configuration" is not accurate. Despite me countering his claims with the data pulled by @Livnitup , he stood by their claim that his tech attempted to update, but found no new available software. After sending him screenshots and the XML from my FP app, his only concession was that he'd meet with the technician for clarification on his claim.
He called today and essentially confirmed what @roadPilot predicted: that without an actual warranty repair claim, Ford won't reimburse the dealers for their time in manually installing updates, so they won't do it. Fair enough, but when I contested that this consideration should not apply to my APIM (since Sync issues are present and were the catalyst for this whole debacle), he doubled down on his tech's claim that no APIM updates were available in FDRS, and that he had checked "several times". While I fully believe this to be an outright lie, it's essentially their stonewall response that they're likely digging in on since they know I myself can not disprove them.
I'm not exactly sure what my next move is. The dealer's suggestion is to wait another two weeks to see if some OTA floodgates miraculously open and I start receiving Sync updates before bringing it back in. I've been checking FordPass a few times a day and changing my auto-update schedule to [tomorrow] at 1:00 am daily. At the moment, I'm still seeing 2.1.1 as the latest activity, with a "failure" status. They also stated that a new TSB (U0410) that addresses the gateway module was released yesterday, but that it's likely "not relevant" to any of my issues with Sync or updates.
Originally Posted by roadPilot
If they pissed me off enough, I'd open a case with Ford Customer Relationship Center and tell them the dealership was charging FORD for services NOT rendered (Lyft services).
I actually have an active case open, specifically relating to the fact that I can't get updates and my dealer is unable to install manually (it was opened prior to this most recent visit). As for the Lyft charges, I haven't made any mention of them at all thus far. It's not my nature to go kicking nests as a third party, but if / when I eventually find myself in a position that I need some leverage to actually get them to fix this truck I'll play that card for sure.
If the last year and a half are any indication, there sure as hell isn't anything else I can do (other than shelling out $500+ and just doing it myself).
***I should also note that, since the IPC and gateway updates, I have not seen the cluster reset and nav issues. I've only driven about 20 miles lol, but this may be the only time since I've had the truck that I've made it 48hours without seeing them. If my OTAs do eventually get over this 2.1.1 failure and start bringing me up-to-date, it's quite possible I won't need to return and can consider this nightmare resolved. Even if that ends up being the case, it wouldn't come close to justifying the dishonesty, incompetency, and disrespect I've encountered with this dealership!
Might be the "Vancouver" in your profile. The WA after may not have been noticed.
That's exactly what happened. lol
@mustanglvr66 The last time your truck received an update of any kind was 12/8/2021, and it was an update to the SYNC software. The system doesn't provide much more info than that. You likely have one of those botched APIM modules that have plagued a few people on here.
he doubled down on his tech's claim that no APIM updates were available in FDRS, and that he had checked "several times". While I fully believe this to be an outright lie, it's essentially their stonewall response that they're likely digging in on since they know I myself can not disprove them.
The screenshot I sent you here that showed an APIM update was directly from FDRS so not sure how they can dispute that but doesn't sound like that dealership is the right place to have your truck worked on anyways IMO.
Last edited by Livnitup; May 19, 2022 at 03:50 PM.
@mustanglvr66 The last time your truck received an update of any kind was 12/8/2021, and it was an update to the SYNC software. The system doesn't provide much more info than that. You likely have one of those botched APIM modules that have plagued a few people on here.
So, during a lengthy discussion with the service manager yesterday, I argued my case that my truck being "at the latest configuration" is not accurate. Despite me countering his claims with the data pulled by @Livnitup , he stood by their claim that his tech attempted to update, but found no new available software. After sending him screenshots and the XML from my FP app, his only concession was that he'd meet with the technician for clarification on his claim.
The service manager at that dealership is either a LIAR, a HACK, and/or a COMPLETE MORON.
He called today and essentially confirmed what @roadPilot predicted: that without an actual warranty repair claim, Ford won't reimburse the dealers for their time in manually installing updates, so they won't do it. Fair enough, but when I contested that this consideration should not apply to my APIM (since Sync issues are present and were the catalyst for this whole debacle), he doubled down on his tech's claim that no APIM updates were available in FDRS, and that he had checked "several times". While I fully believe this to be an outright lie, it's essentially their stonewall response that they're likely digging in on since they know I myself can not disprove them.
Your issues with Sync4 are COMPLETELY related to the issues and error messages your truck is exhibiting.
I'm not exactly sure what my next move is.
I would never step foot back in that dealership again.
Where do you live again? It's not in your profile and I'm not searching back through this thread, even if it is in there ... :/
The service manager at that dealership is either a LIAR, a HACK, and/or a COMPLETE MORON.
I would never step foot back in that dealership again.
Where do you live again? It's not in your profile and I'm not searching back through this thread, even if it is in there ... :/
Lol I don't blame you! I'm in Bucks County PA, near Philly. Dealer is Chapman Ford of Horsham; I had deliberately avoided mentioning them by name previously, but at this point I'm no longer concerned about calling them out.
FWIW, I did not purchase the truck there. I've bought 4 or 5 Fords there in the past before learning my lesson.
I guess the fact that they're 5 min from my house is the reason it's taken me much longer to avoid their service dept.
