Software Updates

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Apr 15, 2022 | 05:06 PM

#901

rugedraw

Senior Member

Joined: Sep 2021

Posts: 3,143

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From: Miami, FL

Quote:

Originally Posted by addabob

I think those numbers are the Sync version revision number displayed on the sync screen. I am at 21281 Rev 244 which came down with OTA 2.3.0.

Ahhhh. I'm in sales, not service. I tinker around in there but I was never trained on how to use it.

Apr 15, 2022 | 05:16 PM

#902

Pioneer74

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Joined: Feb 2016

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From: Dearborn, Mi

Quote:

Originally Posted by rugedraw

Ahhhh. I'm in sales, not service. I tinker around in there but I was never trained on how to use it.

My truck was stuck on 2.3.0 for almost 2 months. Then one day it just started downloading updates and I got 2.5.3 today. It might unstick itself, it might not. A lot of guys on here are having problems with their trucks when they take them to the dealer to get BlueCruise installed. Unless you absolutely have to have it, I would give the OTA time to work itself out.

Apr 15, 2022 | 05:16 PM

#903

maizinbo

Junior Member

Joined: Jun 2021

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Thank you @rugedraw any suggestions on what I need to do next to get these updates?

Apr 15, 2022 | 05:24 PM

#904

rugedraw

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Joined: Sep 2021

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From: Miami, FL

Quote:

Originally Posted by maizinbo

Thank you @rugedraw any suggestions on what I need to do next to get these updates?

After what Pioneer pointed out, I checked the release notes of your truck and it says you have version 1.7.1, so you are definitely on an old software. Try connecting your truck to WiFi and check for updates. If it says up to date, you're gonna have to take it to a dealer, I assume.

Apr 15, 2022 | 05:25 PM

#905

rugedraw

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Joined: Sep 2021

Posts: 3,143

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From: Miami, FL

Quote:

Originally Posted by Pioneer74

My local dealer says they aren't getting the software until May 17th, so I'm going to have to wait regardless.

Apr 15, 2022 | 07:08 PM

#906

maizinbo

Junior Member

Joined: Jun 2021

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Hi @rugedraw I am back again when I went and checked the software version it was blank. Also my automatic updates was toggled off so I tried to slide it to the on position and it doesn't move. Any suggestions or is it a trip to the dealer?

Last edited by maizinbo; Apr 15, 2022 at 07:11 PM.

Apr 15, 2022 | 07:27 PM

#907

imnuts

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Joined: Feb 2021

Posts: 708

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From: Dirty Jerz

I think that Sync version 22028 is the lowest you can have BlueCruise with, but I forget the revision associated with it.

Apr 15, 2022 | 07:53 PM

#908

rugedraw

Senior Member

Joined: Sep 2021

Posts: 3,143

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From: Miami, FL

Quote:

Originally Posted by maizinbo

It looks like a trip to the dealer is warranted in your case.

Apr 15, 2022 | 08:57 PM

#909

addabob

Senior Member

Joined: Sep 2021

Posts: 656

Likes: 268

From: N. Texas

Quote:

Originally Posted by addabob

Well, that blows my theory then... Hard to tell what the heck is wrong then.... I have a mash up of some stuff working and some stuff not... When I try to activate cruise control, I no longer get the image in the instrument cluster that shows the blue steering wheel with hands on it, nor does it change to the cool Blue Cruise icon I have seen other post. It just stays displaying the RPMs... Lane keeping turns on and off at its whim... SSR seems to be working.

But now since getting the truck back, the running boards no longer retract…. Sync menus and kick switch have no affect. Worked fine when the truck went in pre-21G01 update…. What a fiasco…. Truck going back Monday for the week I guess…

Apr 15, 2022 | 09:12 PM

#910

imnuts

Senior Member

Joined: Feb 2021

Posts: 708

Likes: 416

From: Dirty Jerz

Quote:

Originally Posted by addabob

If you have Forscan, toggle the value to disable the power running boards and save. Reset the module, then toggle it back to enabled and they should start working again. Not sure if the lock switch will, but they'll at least work otherwise for you. I think there's a new revision of the service procedure to address this and other problems as well.