I called Ford and gave them my case number. I was told that my rep was on the other line and would call me back? I called my dealership and was told my service advisor was off today and I had to talk to her. I have emailed my dealership service manager and general manager. I CC 2 different emailed addresses for Ford and both bounced. It is a waste of my time and inconvenience when my truck has been to the dealership twice and I have been without a vehicle for 3 days because they don't have any loaners since they have been sold.

BTW thank @Livnitup for all you have done. (and others). It is pretty bad that we have to resort to forums to make sure a dealer and Ford are doing what they are supposed to.

 

No, bluecruise is enabled with 2.8 and not with what your truck has at this point. I have mine at the dealership now doing the same thing and the other open recalls. It's been there for two days, and all that shows in PTS is the trailer module update was requested and is pending in queue since June 1st. It also shows they took apart my dash to repair and reseal something between the a/c ducts and the firewall which I never complained about. I have been arguing with the service advisor who is telling me that his rep says that they will not get the software to update bluecruise until mid-June and I am telling him they are already there and have been there. I told him to assign the ticket to whatever tech they have that is good with FORScan and such, but he insists it can't be done. Unfortunately, there are many people in the industry that are just completely clueless.

 

No OTA history on your truck in the past 60 days. It shows in the service records that they manually updated the APIM software in February as per your request when you took it in. Two open FSA's on your truck:

• 21M08 UNINTENDED TAILGATE OPENING
• 22S12 WIPER MOTOR INOPERATIVE

 

I use this dealership for convenience. I guess I will change. This is the same dealership that had my old truck dozens of times and never checked the transmission fluid despite being on the ticket. Took to another dealer and they listened to my complaint and checked it and found out it was majorly overfilled.

 

Three whole days? LOL. Try 2 months and 4 days. :/

 

lol I've been following this thread and remember reading about your case. They put me in a Tacoma rental. These three days have felt like three months. I haven't popped the hood on it to verify, but this thing sounds like they are still using a belt driven fan under there. It's terrible, and I have a "nice" one. It's a 2022 V6 TRD Off Road. I miss my truck so much already.

 

Mine goes in Monday for the active recalls, oil change, and possibly bluecruise update. Also hoping to ask them to do any other outstanding FDRS updates. They are giving me a loaner which is great, hopefully it doesn't take as long as others at this point. I have been getting OTA updates now every 3-5 days so I suspect I will get BC within this month if I just let it go, so if they can't get it to program without keeping it for extra days I may just let OTA work its magic.

 

@roadPilot I would be livid and raising hell. My point is Ford said it should be done in 2-8 hours and Product Improvement Program 21G01 states "Dealers are pre-approved for up to 1 day for a comparable rental vehicle". From this thread, there are people completing it in less than 8 hours. No reason that a dealership should be taking longer than someone at home unless there is a problem with the vehicle. I never got a rental and was told it was because they have sold all of them. My opinion is that these dealers do not have any new inventory to sell so their service center should be top-notch to keep them afloat.

 

And my point is: That's an ideal world. We live in a real world.

In their defense, my dealer was literally working on it almost every day. My truck was THE first truck to be done there after Ford pushed out the SW updates to FDRS (it was actually in there 4-5 weeks BEFORE all the necessary supplemental instructions were provided, some of which I might guess came from what Ford Engineering was going through WITH my truck). I have 14 pages of FDRS history. The only times they were not working on it were a few days when they were waiting on parts and a few days when they were waiting on Ford Engineering to get back to them with next steps.

If you're looking for a guaranteed repair time on anything (2-8 hours, 1 day, whatever), you're not living in the real world. Screws fall out. The world is an imperfect place. This ain't no oil change & tire rotation. New processes almost always have to be revised and revised again before they are predicable, especially when they involve software updates and computers.

I did get a loaner for that time. I have also purchased or leased 13 new Ford, Lincoln and Mercury vehicles from that dealership in the past ~16 years and know the owner, his family, and almost the entire dealership staff on first name bases.

I guess I don't get as worked up as people who expect everything to be as fast as microwave ovens and mobile phones. Sign of the times, I guess.

 

Thank you, I do appreciate it. Are there any updates for the truck modules?