Software Updates
Senior Member
Joined: Sep 2021
Posts: 656
Likes: 268
From: N. Texas
‘Hopefully my last question, is the download of the SW onto the thumb drive prompted through FDRS? And then once it is created, it gets plugged into the USB port down by the charge pad if I recall correctly…?
My most sincere thanks for all of your great guidance throughout these months. You are one heck of an info source and your graciousness in helping everyone is appreciated. And a shout out to the other guys I haven’t directly messaged with who do the same. Gotta love the great Ford community!!
Yes, that’s the section I had read. I wasn’t sure if the door had to stay open for that full time or not as there have been a few posts saying to close the door and move the key well away from the truck and to wait a longer period like 30 minutes. I’ll try it as written and go from there.
‘Hopefully my last question, is the download of the SW onto the thumb drive prompted through FDRS? And then once it is created, it gets plugged into the USB port down by the charge pad if I recall correctly…?
My most sincere thanks for all of your great guidance throughout these months. You are one heck of an info source and your graciousness in helping everyone is appreciated. And a shout out to the other guys I haven’t directly messaged with who do the same. Gotta love the great Ford community!!
‘Hopefully my last question, is the download of the SW onto the thumb drive prompted through FDRS? And then once it is created, it gets plugged into the USB port down by the charge pad if I recall correctly…?
My most sincere thanks for all of your great guidance throughout these months. You are one heck of an info source and your graciousness in helping everyone is appreciated. And a shout out to the other guys I haven’t directly messaged with who do the same. Gotta love the great Ford community!!
Last edited by Livnitup; Jun 8, 2022 at 09:41 PM.
Senior Member
Joined: Aug 2021
Posts: 579
Likes: 289
Yes, that’s the section I had read. I wasn’t sure if the door had to stay open for that full time or not as there have been a few posts saying to close the door and move the key well away from the truck and to wait a longer period like 30 minutes. I’ll try it as written and go from there.
‘Hopefully my last question, is the download of the SW onto the thumb drive prompted through FDRS? And then once it is created, it gets plugged into the USB port down by the charge pad if I recall correctly…?
My most sincere thanks for all of your great guidance throughout these months. You are one heck of an info source and your graciousness in helping everyone is appreciated. And a shout out to the other guys I haven’t directly messaged with who do the same. Gotta love the great Ford community!!
‘Hopefully my last question, is the download of the SW onto the thumb drive prompted through FDRS? And then once it is created, it gets plugged into the USB port down by the charge pad if I recall correctly…?
My most sincere thanks for all of your great guidance throughout these months. You are one heck of an info source and your graciousness in helping everyone is appreciated. And a shout out to the other guys I haven’t directly messaged with who do the same. Gotta love the great Ford community!!
Senior Member
Joined: Sep 2021
Posts: 656
Likes: 268
From: N. Texas
Thanks Rick! It must have been one of you previous posts that I was talking about as that is what I thought I read. I will incorporate this into the process.
Senior Member
Joined: Feb 2012
Posts: 3,770
Likes: 2,178
From: SE Michigan
While I agree with everything you said, the service advisor coincidentally happens to be my girlfriend's blood cousin. I went with him since I figured he'd go the extra mile if needed, but I guess not. The lying part really pissed me off, and I told my gf that her cousin is a disgrace to anyone bearing their last name (to which she agreed lol). I don't want to screw him over with a bad survey and then next month I'm at a family gathering and he's there sitting next to me. I expressed to him and the service manager that I was upset with the fact that it wasn't even attempted and that I was upset they kept my truck there for 5 days for no reason at all and told them I have Ford dealers closer to me than that one, but I go there because as a former employee of that dealer, I have a bit of an affinity to that store and I know a bunch of the sales guys that work there. However, in the future, I said I was taking my business elsewhere. Maybe I'm wrong, but I think what I did today will have an effect because now, they are aware of the amount of money they are passing up on by not performing these updates. It wasn't until I told them that today alone they lost out on a few thousand dollars that they offered to keep my truck to try the update. They literally let tens of thousands of dollars walk out of those doors since the updates became available. That's crazy to me.
You NEED to complete the survey based on your experience, cousin or not. Otherwise, nothing will change and the dealership owners will continue to be rewarded despite the poor service experienced received by the customers.
They can't fix something if they don't know it's broken. And no matter what you think, chewing thier asses out one time and not returning will NOT encourage them to change a thing.
Senior Member
Joined: Sep 2021
Posts: 656
Likes: 268
From: N. Texas
While I agree with everything you said, the service advisor coincidentally happens to be my girlfriend's blood cousin. I went with him since I figured he'd go the extra mile if needed, but I guess not. The lying part really pissed me off, and I told my gf that her cousin is a disgrace to anyone bearing their last name (to which she agreed lol). I don't want to screw him over with a bad survey and then next month I'm at a family gathering and he's there sitting next to me. I expressed to him and the service manager that I was upset with the fact that it wasn't even attempted and that I was upset they kept my truck there for 5 days for no reason at all and told them I have Ford dealers closer to me than that one, but I go there because as a former employee of that dealer, I have a bit of an affinity to that store and I know a bunch of the sales guys that work there. However, in the future, I said I was taking my business elsewhere. Maybe I'm wrong, but I think what I did today will have an effect because now, they are aware of the amount of money they are passing up on by not performing these updates. It wasn't until I told them that today alone they lost out on a few thousand dollars that they offered to keep my truck to try the update. They literally let tens of thousands of dollars walk out of those doors since the updates became available. That's crazy to me.
I have a great service advisor that tries to do his best and keep me informed, but if they send me a survey asking for feedback, I will be truthful regardless of what that means to him. I was also blatantly lied to when I took my truck in for the 21G01, having been told that all was installed and it worked great. When I asked if they had validated it with the Ford-paid test drive I was told yes. When I went and got the truck, 0.3 miles had been put on the truck so it was absolutely impossible that the tech test drove it as was reported. And yes, it was not operational and NONE of the updates had been applied. I raised it to the entire management of the service department and I will reflect it on my survey IF they send me one (which I doubt they will). If they are not called out on it, nothing will get fixed as until it starts hitting people at the dealership in the wallet and Ford corporate is aware of the overall breakdown they collectively have had, they will keep doing exactly what they have been doing. On the flip side, I am also quick to communicate praise when they do a good job and communicate that to Ford and the dealership management, so it needs to swing both ways.
Good luck with whatever route you decide to take. This whole situation around the BC/OTA updates stinks to high heaven. I hope Ford gets their act together as I have been a fan of their products up to this point. But this will cause me to do a lot more research if/when I am ready for a new vehicle. But, shame on me for knowingly buying a product that wasn't finished and taking their Q3-21 date as gospel. That is all on me.
Senior Member
Joined: Sep 2021
Posts: 656
Likes: 268
From: N. Texas
Senior Member
Joined: Sep 2021
Posts: 3,143
Likes: 1,455
From: Miami, FL
It sounds to me like the service advisor had no clear line of communication with the technicians that worked on it. They likely just read the service ticket over the phone. Then made general assumptions about however they imagine updates apply. Service advisors have no idea how this stuff works most of the time and I don't blame them.
The likely scenario is that a technician might have updated some modules, might have PMI some modules and might have ran a network test. All such serviceable actions in FRDS were probably filed on the service ticket as "updates" because nobody wants to do extra administrative paperwork. Even though they are not updates, the service advisor will look at the vague notes then have to interpret them for owner over the phone.
It is not hard to image this scenario at any shop.
APIM Self Test = software update right?
There are a lot of shops which take their time to do their best though. When things roll into our shop for completely unrelated problems we take the time to do all pending updates while we're in the vehicle unless if there is a hefty multi-hour update which requires a dedicated scheduled visit.
The likely scenario is that a technician might have updated some modules, might have PMI some modules and might have ran a network test. All such serviceable actions in FRDS were probably filed on the service ticket as "updates" because nobody wants to do extra administrative paperwork. Even though they are not updates, the service advisor will look at the vague notes then have to interpret them for owner over the phone.
It is not hard to image this scenario at any shop.
APIM Self Test = software update right?
There are a lot of shops which take their time to do their best though. When things roll into our shop for completely unrelated problems we take the time to do all pending updates while we're in the vehicle unless if there is a hefty multi-hour update which requires a dedicated scheduled visit.
I wouldn't care if the service tech was my mother. I complete surveys based on the quality of service received, not what my relationship is with the service advisor. If you give them glowing reviews when they screwed you over, you are contributing to thier continual ignorance, and other vehicle owners will pay the price as you have.
You NEED to complete the survey based on your experience, cousin or not. Otherwise, nothing will change and the dealership owners will continue to be rewarded despite the poor service experienced received by the customers.
They can't fix something if they don't know it's broken. And no matter what you think, chewing thier asses out one time and not returning will NOT encourage them to change a thing.
You NEED to complete the survey based on your experience, cousin or not. Otherwise, nothing will change and the dealership owners will continue to be rewarded despite the poor service experienced received by the customers.
They can't fix something if they don't know it's broken. And no matter what you think, chewing thier asses out one time and not returning will NOT encourage them to change a thing.
Man, that definitely would stink. But I have to stay that giving them a good survey result so they don't lose their bonus is not going to solve the issues that you outlined. I will agree that sometimes the Ford dealerships are caught in the middle when dealing with things like this, but to blatently lie about what they have and have not done is totally in their control. And if you find yourself around the holiday table with that cousin, I would hope he would be the one feeling uncomfortable knowing what had transpired.
I have a great service advisor that tries to do his best and keep me informed, but if they send me a survey asking for feedback, I will be truthful regardless of what that means to him. I was also blatantly lied to when I took my truck in for the 21G01, having been told that all was installed and it worked great. When I asked if they had validated it with the Ford-paid test drive I was told yes. When I went and got the truck, 0.3 miles had been put on the truck so it was absolutely impossible that the tech test drove it as was reported. And yes, it was not operational and NONE of the updates had been applied. I raised it to the entire management of the service department and I will reflect it on my survey IF they send me one (which I doubt they will). If they are not called out on it, nothing will get fixed as until it starts hitting people at the dealership in the wallet and Ford corporate is aware of the overall breakdown they collectively have had, they will keep doing exactly what they have been doing. On the flip side, I am also quick to communicate praise when they do a good job and communicate that to Ford and the dealership management, so it needs to swing both ways.
Good luck with whatever route you decide to take. This whole situation around the BC/OTA updates stinks to high heaven. I hope Ford gets their act together as I have been a fan of their products up to this point. But this will cause me to do a lot more research if/when I am ready for a new vehicle. But, shame on me for knowingly buying a product that wasn't finished and taking their Q3-21 date as gospel. That is all on me.
I have a great service advisor that tries to do his best and keep me informed, but if they send me a survey asking for feedback, I will be truthful regardless of what that means to him. I was also blatantly lied to when I took my truck in for the 21G01, having been told that all was installed and it worked great. When I asked if they had validated it with the Ford-paid test drive I was told yes. When I went and got the truck, 0.3 miles had been put on the truck so it was absolutely impossible that the tech test drove it as was reported. And yes, it was not operational and NONE of the updates had been applied. I raised it to the entire management of the service department and I will reflect it on my survey IF they send me one (which I doubt they will). If they are not called out on it, nothing will get fixed as until it starts hitting people at the dealership in the wallet and Ford corporate is aware of the overall breakdown they collectively have had, they will keep doing exactly what they have been doing. On the flip side, I am also quick to communicate praise when they do a good job and communicate that to Ford and the dealership management, so it needs to swing both ways.
Good luck with whatever route you decide to take. This whole situation around the BC/OTA updates stinks to high heaven. I hope Ford gets their act together as I have been a fan of their products up to this point. But this will cause me to do a lot more research if/when I am ready for a new vehicle. But, shame on me for knowingly buying a product that wasn't finished and taking their Q3-21 date as gospel. That is all on me.
Again, I agree with everyone's take on this. However, I'm not going to burn him. It's just not in me. Not for bluecruise. If it was a safety issue that was putting me or my kids life in danger and they ignored it, that's one thing.....but I'm not gonna burn him for bluecruise. Especially knowing he didn't do it out of malice so much as ignorance. It is obvious to me that he is just not an intelligent person. Either way, I just checked my OTA dashboard and I have the 2.7.3 update for the IPC in queue to download. I've been getting OTA's frequently as of late. I'm sure I'll get BC within the next few weeks anyway.
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Joined: Aug 2021
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That's EXACTLY what they did. PTS vehicle history shows a network test and self test. Also shows the TRM update, but nothing else. I provided him with the 21G01 TSB and an FDRS list of modules needing updates. Still didn't do anything.
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Again, I agree with everyone's take on this. However, I'm not going to burn him. It's just not in me. Not for bluecruise. If it was a safety issue that was putting me or my kids life in danger and they ignored it, that's one thing.....but I'm not gonna burn him for bluecruise. Especially knowing he didn't do it out of malice so much as ignorance. It is obvious to me that he is just not an intelligent person. Either way, I just checked my OTA dashboard and I have the 2.7.3 update for the IPC in queue to download. I've been getting OTA's frequently as of late. I'm sure I'll get BC within the next few weeks anyway.
\
Again, I agree with everyone's take on this. However, I'm not going to burn him. It's just not in me. Not for bluecruise. If it was a safety issue that was putting me or my kids life in danger and they ignored it, that's one thing.....but I'm not gonna burn him for bluecruise. Especially knowing he didn't do it out of malice so much as ignorance. It is obvious to me that he is just not an intelligent person. Either way, I just checked my OTA dashboard and I have the 2.7.3 update for the IPC in queue to download. I've been getting OTA's frequently as of late. I'm sure I'll get BC within the next few weeks anyway.
Senior Member
Joined: Sep 2021
Posts: 3,143
Likes: 1,455
From: Miami, FL
