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Given the availability of the new Ford Program 21G01 announced March 31, I am taking my truck in tomorrow to get all of the updates installed and BC enabled. They are gonna do the 2 open recalls too while it is there. My service guy said that they have not done one of these yet, but that it will take-up to 12 hours, so truck will be there 2 days. Fingers crossed...
Did they say if they only attempted to update the APIM via USB drive or did they also try via OBD2? The OBD2 is what it tells them to try if the USB errors out but takes several hours so I'm just curious if they tried that?
Both, actually.
They got the new APIM late this afternoon. It's installed and they will attempt to update/program/align tomorrow.
mine has been at the dealer for 2 days now. they didnt have the usb adapter to do the update so they ordered similar adapters off amazon or something to get it done.
I brought my truck to the dealer Tuesday to have the software updates installed. I sat there for 8 hours and waited (dealer is an hour away). When I got on the interstate on the way home and set cruise control I got the message on my instrument panel that BlueCruise is on, be prepared to take control. Only issue was it never actually kicked on. When I got home I looked at my Sync settings and it doesn't show anything about handsfree driving available until xx, and my software version is only 21281 revision 244, they didn't update Sync, and obviously didn't test/verify it. I'm still waiting to hear back when I can bring it back in. Ugh
I brought my truck to the dealer Tuesday to have the software updates installed. I sat there for 8 hours and waited (dealer is an hour away). When I got on the interstate on the way home and set cruise control I got the message on my instrument panel that BlueCruise is on, be prepared to take control. Only issue was it never actually kicked on. When I got home I looked at my Sync settings and it doesn't show anything about handsfree driving available until xx, and my software version is only 21281 revision 244, they didn't update Sync, and obviously didn't test/verify it. I'm still waiting to hear back when I can bring it back in. Ugh
so much for the mandatory 30 minute test drive they are supposed to do and paid to do as part of the Ford 21G01 program…. Mine is in the shop now, so I will be sure to validate that they did this step. Thanks for the heads up!
They got the new APIM late this afternoon. It's installed and they will attempt to update/program/align tomorrow.
I'm officially pissed the f*ck off today.
My truck has been dropped off for service 4 times in 3 weeks for a total of 16 business (working) days, it's in worse shape than when I dropped it off, and they don't know how long it will take to get an Engineer from Ford to come to the dealership to program it.
I took it back first thing this AM for service visit #5.
This all started with the infamous "greyed out" OTA "Automatic updates" slider and a half dozen or so different driver assistant error messages were popping up at oddball times (e.g., traveling 70MPH down the road and "Rear Brake Assist not available" might pop-up). Also asked to see if BlueCruise updates could be done from FDRS.
Across the first 3 visits (each 2 or 3 days each): Technician cleaned some sensors, performed various alignments, etc. Could NOT "unstick" the Automatic updates sliders, so they had to order and install a new APIM module. Claimed they installed and programmed it. Got the truck back with the "stuck" slider unstuck and the sensors seemingly working OK. The could not do the BlueCruise update, as it was not YET available in FDRS. HOWEVER ... they managed to BREAK my lane centering. Before the first two visits, lane centering was spot on - it would literally drive itself in the center lane and all I had to do was tap the wheel to get rid of the hand nanny every ~15 seconds or so. NOW ... it was completely borked and did not work at all. Further, the APIM they replaced and supposedly programmed with the latest update was NOT up to date -- there was still an APIM SW update showing in FDRS.
Took it back for visit #4 to have them fix what they had broken (lane centering), perform ALL module SW updates (after I got a list of all outstanding SW updates from @Livnitup to prove they had not 'updated everything'), get the BlueCruise installed (by this time, not only had I shared the Ford program with them, but they confirmed it was in FDRS), *and* a new recall came out (trailer module reprogramming), so I asked them to perform THAT, too.
Visit #4 lasted 10 business (working) days. They first replaced the IPMA module, but were getting "weird codes that we never saw before" and could not program it. So they had to reach out to Ford Engineering, who advised them to get another IPMA module. So they did, and claimed that programming was going again without issue. They spent several DAYS attempting to perform SW updates on about 8 different modules. When I pointed out that they had only RESET the new APIM instead of updating the software (again, thanks to @Livnitup for the repair history from FDRS), they said they would update that. They spent a day trying to update it, then told me they had ask Ford Engineering again what to do (yet another "weird code we never saw before"). Ford Engineering then advised them to replace the APIM a second time. Two days later, the new APIM shows up and they install it. The next day, they spent the entire day trying to update the APIM software. They called me late in the afternoon to tell me they could not program it, and the only option was to request that an Engineer from Ford come to the dealership and get it programmed to get all this sorted out. They had NO idea how long that would take, so they said I could get my truck back and they would let me know when to bring it back.
So ... I picked up the truck from visit #4 last night, assuming the only things wrong would be the inoperable lane centering and the lack of BlueCruise.
Boy, was I wrong.
Due to not being able to program the APIM, about 1/3 of the tech functionality of my $70K truck was GONE. No GPS, so no navigation nor any other function that required GPS. My SiriusXM radio was not available. None of my 360 degree camera system was working (not even the backup camera). Park assist was gone. All of the driver assistance features were gone. There was no way to add my truck to my WiFi at home. Basically, a bunch of the system configuration "squares" on the Sync4 screen were flat out gone.
Had I known all the tech functionality was gone, I never would have picked it up. So I was sitting at the dealership first thing this AM, left my truck and took the same loaner I've had off-and-on for the last 3+ weeks and told them, "I don't care if it takes 2 days, 2 weeks or 2 months -- I don't want it back until it's 100% fully functional".
What an absolute clusterf*ck.
Remember, boys and girls, all if this started with (basically) a "stuck" and greyed out OTA Automatic updates slider. So anyone taking their truck in for a "quick fix" based on 21G01 better be ready for this kind of mess.
My truck has been dropped off for service 4 times in 3 weeks for a total of 16 business (working) days, it's in worse shape than when I dropped it off, and they don't know how long it will take to get an Engineer from Ford to come to the dealership to program it.
I took it back first thing this AM for service visit #5.
This all started with the infamous "greyed out" OTA "Automatic updates" slider and a half dozen or so different driver assistant error messages were popping up at oddball times (e.g., traveling 70MPH down the road and "Rear Brake Assist not available" might pop-up). Also asked to see if BlueCruise updates could be done from FDRS.
Across the first 3 visits (each 2 or 3 days each): Technician cleaned some sensors, performed various alignments, etc. Could NOT "unstick" the Automatic updates sliders, so they had to order and install a new APIM module. Claimed they installed and programmed it. Got the truck back with the "stuck" slider unstuck and the sensors seemingly working OK. The could not do the BlueCruise update, as it was not YET available in FDRS. HOWEVER ... they managed to BREAK my lane centering. Before the first two visits, lane centering was spot on - it would literally drive itself in the center lane and all I had to do was tap the wheel to get rid of the hand nanny every ~15 seconds or so. NOW ... it was completely borked and did not work at all. Further, the APIM they replaced and supposedly programmed with the latest update was NOT up to date -- there was still an APIM SW update showing in FDRS.
Took it back for visit #4 to have them fix what they had broken (lane centering), perform ALL module SW updates (after I got a list of all outstanding SW updates from @Livnitup to prove they had not 'updated everything'), get the BlueCruise installed (by this time, not only had I shared the Ford program with them, but they confirmed it was in FDRS), *and* a new recall came out (trailer module reprogramming), so I asked them to perform THAT, too.
Visit #4 lasted 10 business (working) days. They first replaced the IPMA module, but were getting "weird codes that we never saw before" and could not program it. So they had to reach out to Ford Engineering, who advised them to get another IPMA module. So they did, and claimed that programming was going again without issue. They spent several DAYS attempting to perform SW updates on about 8 different modules. When I pointed out that they had only RESET the new APIM instead of updating the software (again, thanks to @Livnitup for the repair history from FDRS), they said they would update that. They spent a day trying to update it, then told me they had ask Ford Engineering again what to do (yet another "weird code we never saw before"). Ford Engineering then advised them to replace the APIM a second time. Two days later, the new APIM shows up and they install it. The next day, they spent the entire day trying to update the APIM software. They called me late in the afternoon to tell me they could not program it, and the only option was to request that an Engineer from Ford come to the dealership and get it programmed to get all this sorted out. They had NO idea how long that would take, so they said I could get my truck back and they would let me know when to bring it back.
So ... I picked up the truck from visit #4 last night, assuming the only things wrong would be the inoperable lane centering and the lack of BlueCruise.
Boy, was I wrong.
Due to not being able to program the APIM, about 1/3 of the tech functionality of my $70K truck was GONE. No GPS, so no navigation nor any other function that required GPS. My SiriusXM radio was not available. None of my 360 degree camera system was working (not even the backup camera). Park assist was gone. All of the driver assistance features were gone. There was no way to add my truck to my WiFi at home. Basically, a bunch of the system configuration "squares" on the Sync4 screen were flat out gone.
Had I known all the tech functionality was gone, I never would have picked it up. So I was sitting at the dealership first thing this AM, left my truck and took the same loaner I've had off-and-on for the last 3+ weeks and told them, "I don't care if it takes 2 days, 2 weeks or 2 months -- I don't want it back until it's 100% fully functional".
What an absolute clusterf*ck.
Remember, boys and girls, all if this started with (basically) a "stuck" and greyed out OTA Automatic updates slider. So anyone taking their truck in for a "quick fix" based on 21G01 better be ready for this kind of mess.
It's not even noon and I need a drink.
At this point they should replace your truck or give you your money back. What are your state's lemon laws?
At this point they should replace your truck or give you your money back. What are your state's lemon laws?
Technically, it hasn't been the SAME problem every visit. It transitioned from "fix this, it's broken" to "you broke something else while fixing the first thing, please fix it" to "now a bunch of crap is missing/broken AND the last one is still not fixed".
I've been driving a non-charge loaner for about 3 weeks. I'll give them the opportunity to get the Engineer in from Ford to get it right, as they often have far more tools and knowledge than some dealership techs.
If it wouldn't take 6 months and thousands of dollars more (due to price increases for the '22s), I would/will likely pursue a buyback/new purchase IF the Ford Engineer can't get it all resolved.
I'm a fairly understanding and tolerant guy when this stuff happens, but this last month is REALLY taxing my patience and ability to stay calm.
Technically, it hasn't been the SAME problem every visit. It transitioned from "fix this, it's broken" to "you broke something else while fixing the first thing, please fix it" to "now a bunch of crap is missing/broken AND the last one is still not fixed".
I've been driving a non-charge loaner for about 3 weeks. I'll give them the opportunity to get the Engineer in from Ford to get it right, as they often have far more tools and knowledge than some dealership techs.
If it wouldn't take 6 months and thousands of dollars more (due to price increases for the '22s), I would likely pursue a buyback/new purchase IF the Ford Engineer can't get it all resolved.
I'm a fairly understanding and tolerant guy when this stuff happens, but this last month is REALLY taxing my patience and ability to stay calm.
I guess it depends how deep in the weeds you care to view it. Yes technically some differences in the issues but it sounds like all the issues are software related. In that sense your issues have been constant and not yet addressed unfortunately. Hopefully they get you fixed or otherwise accommodate you with an agreeable resolution.
