Software Updates
Senior Member
Joined: Feb 2012
Posts: 3,770
Likes: 2,178
From: SE Michigan
I guess it depends how deep in the weeds you care to view it. Yes technically some differences in the issues but it sounds like all the issues are software related. In that sense your issues have been constant and not yet addressed unfortunately. Hopefully they get you fixed or otherwise accommodate you with an agreeable resolution.
Besides, I highly doubt that Ford is going to say, "Hey, the dealership didn't fix it AND they haven't even had a Ford Engineer take a crack at it, but let's just refund you $70K and call it even."
We shall see ...
Member
Joined: Mar 2017
Posts: 36
Likes: 10
From: IA
Took mind to the dealer on 4/5 for BC update they put 8 amp charger on battery still went dead put power source on completed on 4/6 they took it for test drive said it worked great, same day got message from Ford pass that my complimentary one year trial had started. Now waiting on new driveshaft. 2021 F150 Platinum 701 job 1
Senior Member
Joined: Feb 2021
Posts: 199
Likes: 86
Technically, it hasn't been the SAME problem every visit. It transitioned from "fix this, it's broken" to "you broke something else while fixing the first thing, please fix it" to "now a bunch of crap is missing/broken AND the last one is still not fixed".
I've been driving a non-charge loaner for about 3 weeks. I'll give them the opportunity to get the Engineer in from Ford to get it right, as they often have far more tools and knowledge than some dealership techs.
If it wouldn't take 6 months and thousands of dollars more (due to price increases for the '22s), I would/will likely pursue a buyback/new purchase IF the Ford Engineer can't get it all resolved.
I'm a fairly understanding and tolerant guy when this stuff happens, but this last month is REALLY taxing my patience and ability to stay calm.
I've been driving a non-charge loaner for about 3 weeks. I'll give them the opportunity to get the Engineer in from Ford to get it right, as they often have far more tools and knowledge than some dealership techs.
If it wouldn't take 6 months and thousands of dollars more (due to price increases for the '22s), I would/will likely pursue a buyback/new purchase IF the Ford Engineer can't get it all resolved.
I'm a fairly understanding and tolerant guy when this stuff happens, but this last month is REALLY taxing my patience and ability to stay calm.
Senior Member
Joined: Feb 2012
Posts: 3,770
Likes: 2,178
From: SE Michigan
I found the only way to get an engineer from Ford involved it to finally file a complaint for a buyback via Fords mediator BBB.(it’s in your manual). Even then it has taken over a month to get the engineer involved. Dealer has had my truck for a week now and still working on it. Good luck.
Senior Member
Joined: Feb 2012
Posts: 3,770
Likes: 2,178
From: SE Michigan
Took mind to the dealer on 4/5 for BC update they put 8 amp charger on battery still went dead put power source on completed on 4/6 they took it for test drive said it worked great, same day got message from Ford pass that my complimentary one year trial had started. Now waiting on new driveshaft. 2021 F150 Platinum 701 job 1
Senior Member
Joined: Feb 2021
Posts: 708
Likes: 416
From: Dirty Jerz
People that were updating themselves struggled to maintain battery voltage with a 20A charger during updates on non-Powerboost trucks. They didn't have issues with the charger in power supply mode, but strictly charge mode had issues. You may get away with a 10A power supply, but I can't be certain.