Software Updates
Junior Member
Joined: Apr 2022
Posts: 14
Likes: 6
@Livnitup i am new to this forum and have been catching up. My truck was stuck on 1.71 and supposedly the dealer got it unstuck (auto update now not grey and a schedule can be set). However my OTA update on the Scriptable app still shows at 1.71 but the truck says up to date. Can you check for latest SW version and if any updates are avaialable at your convenience please. They also said they updated the BC but it did not work driving on the interstate today. Much appreciated.
Senior Member
Joined: Sep 2021
Posts: 656
Likes: 268
From: N. Texas
I'm officially pissed the f*ck off today.
My truck has been dropped off for service 4 times in 3 weeks for a total of 16 business (working) days, it's in worse shape than when I dropped it off, and they don't know how long it will take to get an Engineer from Ford to come to the dealership to program it.
I took it back first thing this AM for service visit #5.
This all started with the infamous "greyed out" OTA "Automatic updates" slider and a half dozen or so different driver assistant error messages were popping up at oddball times (e.g., traveling 70MPH down the road and "Rear Brake Assist not available" might pop-up). Also asked to see if BlueCruise updates could be done from FDRS.
Across the first 3 visits (each 2 or 3 days each): Technician cleaned some sensors, performed various alignments, etc. Could NOT "unstick" the Automatic updates sliders, so they had to order and install a new APIM module. Claimed they installed and programmed it. Got the truck back with the "stuck" slider unstuck and the sensors seemingly working OK. The could not do the BlueCruise update, as it was not YET available in FDRS. HOWEVER ... they managed to BREAK my lane centering. Before the first two visits, lane centering was spot on - it would literally drive itself in the center lane and all I had to do was tap the wheel to get rid of the hand nanny every ~15 seconds or so. NOW ... it was completely borked and did not work at all. Further, the APIM they replaced and supposedly programmed with the latest update was NOT up to date -- there was still an APIM SW update showing in FDRS.
Took it back for visit #4 to have them fix what they had broken (lane centering), perform ALL module SW updates (after I got a list of all outstanding SW updates from @Livnitup to prove they had not 'updated everything'), get the BlueCruise installed (by this time, not only had I shared the Ford program with them, but they confirmed it was in FDRS), *and* a new recall came out (trailer module reprogramming), so I asked them to perform THAT, too.
Visit #4 lasted 10 business (working) days. They first replaced the IPMA module, but were getting "weird codes that we never saw before" and could not program it. So they had to reach out to Ford Engineering, who advised them to get another IPMA module. So they did, and claimed that programming was going again without issue. They spent several DAYS attempting to perform SW updates on about 8 different modules. When I pointed out that they had only RESET the new APIM instead of updating the software (again, thanks to @Livnitup for the repair history from FDRS), they said they would update that. They spent a day trying to update it, then told me they had ask Ford Engineering again what to do (yet another "weird code we never saw before"). Ford Engineering then advised them to replace the APIM a second time. Two days later, the new APIM shows up and they install it. The next day, they spent the entire day trying to update the APIM software. They called me late in the afternoon to tell me they could not program it, and the only option was to request that an Engineer from Ford come to the dealership and get it programmed to get all this sorted out. They had NO idea how long that would take, so they said I could get my truck back and they would let me know when to bring it back.
So ... I picked up the truck from visit #4 last night, assuming the only things wrong would be the inoperable lane centering and the lack of BlueCruise.
Boy, was I wrong.
Due to not being able to program the APIM, about 1/3 of the tech functionality of my $70K truck was GONE. No GPS, so no navigation nor any other function that required GPS. My SiriusXM radio was not available. None of my 360 degree camera system was working (not even the backup camera). Park assist was gone. All of the driver assistance features were gone. There was no way to add my truck to my WiFi at home. Basically, a bunch of the system configuration "squares" on the Sync4 screen were flat out gone.
Had I known all the tech functionality was gone, I never would have picked it up. So I was sitting at the dealership first thing this AM, left my truck and took the same loaner I've had off-and-on for the last 3+ weeks and told them, "I don't care if it takes 2 days, 2 weeks or 2 months -- I don't want it back until it's 100% fully functional".
What an absolute clusterf*ck.
Remember, boys and girls, all if this started with (basically) a "stuck" and greyed out OTA Automatic updates slider. So anyone taking their truck in for a "quick fix" based on 21G01 better be ready for this kind of mess.
It's not even noon and I need a drink.
My truck has been dropped off for service 4 times in 3 weeks for a total of 16 business (working) days, it's in worse shape than when I dropped it off, and they don't know how long it will take to get an Engineer from Ford to come to the dealership to program it.
I took it back first thing this AM for service visit #5.
This all started with the infamous "greyed out" OTA "Automatic updates" slider and a half dozen or so different driver assistant error messages were popping up at oddball times (e.g., traveling 70MPH down the road and "Rear Brake Assist not available" might pop-up). Also asked to see if BlueCruise updates could be done from FDRS.
Across the first 3 visits (each 2 or 3 days each): Technician cleaned some sensors, performed various alignments, etc. Could NOT "unstick" the Automatic updates sliders, so they had to order and install a new APIM module. Claimed they installed and programmed it. Got the truck back with the "stuck" slider unstuck and the sensors seemingly working OK. The could not do the BlueCruise update, as it was not YET available in FDRS. HOWEVER ... they managed to BREAK my lane centering. Before the first two visits, lane centering was spot on - it would literally drive itself in the center lane and all I had to do was tap the wheel to get rid of the hand nanny every ~15 seconds or so. NOW ... it was completely borked and did not work at all. Further, the APIM they replaced and supposedly programmed with the latest update was NOT up to date -- there was still an APIM SW update showing in FDRS.
Took it back for visit #4 to have them fix what they had broken (lane centering), perform ALL module SW updates (after I got a list of all outstanding SW updates from @Livnitup to prove they had not 'updated everything'), get the BlueCruise installed (by this time, not only had I shared the Ford program with them, but they confirmed it was in FDRS), *and* a new recall came out (trailer module reprogramming), so I asked them to perform THAT, too.
Visit #4 lasted 10 business (working) days. They first replaced the IPMA module, but were getting "weird codes that we never saw before" and could not program it. So they had to reach out to Ford Engineering, who advised them to get another IPMA module. So they did, and claimed that programming was going again without issue. They spent several DAYS attempting to perform SW updates on about 8 different modules. When I pointed out that they had only RESET the new APIM instead of updating the software (again, thanks to @Livnitup for the repair history from FDRS), they said they would update that. They spent a day trying to update it, then told me they had ask Ford Engineering again what to do (yet another "weird code we never saw before"). Ford Engineering then advised them to replace the APIM a second time. Two days later, the new APIM shows up and they install it. The next day, they spent the entire day trying to update the APIM software. They called me late in the afternoon to tell me they could not program it, and the only option was to request that an Engineer from Ford come to the dealership and get it programmed to get all this sorted out. They had NO idea how long that would take, so they said I could get my truck back and they would let me know when to bring it back.
So ... I picked up the truck from visit #4 last night, assuming the only things wrong would be the inoperable lane centering and the lack of BlueCruise.
Boy, was I wrong.
Due to not being able to program the APIM, about 1/3 of the tech functionality of my $70K truck was GONE. No GPS, so no navigation nor any other function that required GPS. My SiriusXM radio was not available. None of my 360 degree camera system was working (not even the backup camera). Park assist was gone. All of the driver assistance features were gone. There was no way to add my truck to my WiFi at home. Basically, a bunch of the system configuration "squares" on the Sync4 screen were flat out gone.
Had I known all the tech functionality was gone, I never would have picked it up. So I was sitting at the dealership first thing this AM, left my truck and took the same loaner I've had off-and-on for the last 3+ weeks and told them, "I don't care if it takes 2 days, 2 weeks or 2 months -- I don't want it back until it's 100% fully functional".
What an absolute clusterf*ck.
Remember, boys and girls, all if this started with (basically) a "stuck" and greyed out OTA Automatic updates slider. So anyone taking their truck in for a "quick fix" based on 21G01 better be ready for this kind of mess.
It's not even noon and I need a drink.
@Livnitup i am new to this forum and have been catching up. My truck was stuck on 1.71 and supposedly the dealer got it unstuck (auto update now not grey and a schedule can be set). However my OTA update on the Scriptable app still shows at 1.71 but the truck says up to date. Can you check for latest SW version and if any updates are avaialable at your convenience please. They also said they updated the BC but it did not work driving on the interstate today. Much appreciated.
Junior Member
Joined: Apr 2022
Posts: 14
Likes: 6
Sorry! It is 1FTFW1E83MFC05246.
Junior Member
Joined: Apr 2022
Posts: 14
Likes: 6
@Livnitup thank you. Does it look like these update OTA over time. I think it shows retry is pending but the release notes box is partially covering the note
Senior Member
Joined: Dec 2015
Posts: 219
Likes: 98
From: Commerce, MI
I'm officially pissed the f*ck off today.
My truck has been dropped off for service 4 times in 3 weeks for a total of 16 business (working) days, it's in worse shape than when I dropped it off, and they don't know how long it will take to get an Engineer from Ford to come to the dealership to program it.
I took it back first thing this AM for service visit #5.
This all started with the infamous "greyed out" OTA "Automatic updates" slider and a half dozen or so different driver assistant error messages were popping up at oddball times (e.g., traveling 70MPH down the road and "Rear Brake Assist not available" might pop-up). Also asked to see if BlueCruise updates could be done from FDRS.
Across the first 3 visits (each 2 or 3 days each): Technician cleaned some sensors, performed various alignments, etc. Could NOT "unstick" the Automatic updates sliders, so they had to order and install a new APIM module. Claimed they installed and programmed it. Got the truck back with the "stuck" slider unstuck and the sensors seemingly working OK. The could not do the BlueCruise update, as it was not YET available in FDRS. HOWEVER ... they managed to BREAK my lane centering. Before the first two visits, lane centering was spot on - it would literally drive itself in the center lane and all I had to do was tap the wheel to get rid of the hand nanny every ~15 seconds or so. NOW ... it was completely borked and did not work at all. Further, the APIM they replaced and supposedly programmed with the latest update was NOT up to date -- there was still an APIM SW update showing in FDRS.
Took it back for visit #4 to have them fix what they had broken (lane centering), perform ALL module SW updates (after I got a list of all outstanding SW updates from @Livnitup to prove they had not 'updated everything'), get the BlueCruise installed (by this time, not only had I shared the Ford program with them, but they confirmed it was in FDRS), *and* a new recall came out (trailer module reprogramming), so I asked them to perform THAT, too.
Visit #4 lasted 10 business (working) days. They first replaced the IPMA module, but were getting "weird codes that we never saw before" and could not program it. So they had to reach out to Ford Engineering, who advised them to get another IPMA module. So they did, and claimed that programming was going again without issue. They spent several DAYS attempting to perform SW updates on about 8 different modules. When I pointed out that they had only RESET the new APIM instead of updating the software (again, thanks to @Livnitup for the repair history from FDRS), they said they would update that. They spent a day trying to update it, then told me they had ask Ford Engineering again what to do (yet another "weird code we never saw before"). Ford Engineering then advised them to replace the APIM a second time. Two days later, the new APIM shows up and they install it. The next day, they spent the entire day trying to update the APIM software. They called me late in the afternoon to tell me they could not program it, and the only option was to request that an Engineer from Ford come to the dealership and get it programmed to get all this sorted out. They had NO idea how long that would take, so they said I could get my truck back and they would let me know when to bring it back.
So ... I picked up the truck from visit #4 last night, assuming the only things wrong would be the inoperable lane centering and the lack of BlueCruise.
Boy, was I wrong.
Due to not being able to program the APIM, about 1/3 of the tech functionality of my $70K truck was GONE. No GPS, so no navigation nor any other function that required GPS. My SiriusXM radio was not available. None of my 360 degree camera system was working (not even the backup camera). Park assist was gone. All of the driver assistance features were gone. There was no way to add my truck to my WiFi at home. Basically, a bunch of the system configuration "squares" on the Sync4 screen were flat out gone.
Had I known all the tech functionality was gone, I never would have picked it up. So I was sitting at the dealership first thing this AM, left my truck and took the same loaner I've had off-and-on for the last 3+ weeks and told them, "I don't care if it takes 2 days, 2 weeks or 2 months -- I don't want it back until it's 100% fully functional".
What an absolute clusterf*ck.
Remember, boys and girls, all if this started with (basically) a "stuck" and greyed out OTA Automatic updates slider. So anyone taking their truck in for a "quick fix" based on 21G01 better be ready for this kind of mess.
It's not even noon and I need a drink.
My truck has been dropped off for service 4 times in 3 weeks for a total of 16 business (working) days, it's in worse shape than when I dropped it off, and they don't know how long it will take to get an Engineer from Ford to come to the dealership to program it.
I took it back first thing this AM for service visit #5.
This all started with the infamous "greyed out" OTA "Automatic updates" slider and a half dozen or so different driver assistant error messages were popping up at oddball times (e.g., traveling 70MPH down the road and "Rear Brake Assist not available" might pop-up). Also asked to see if BlueCruise updates could be done from FDRS.
Across the first 3 visits (each 2 or 3 days each): Technician cleaned some sensors, performed various alignments, etc. Could NOT "unstick" the Automatic updates sliders, so they had to order and install a new APIM module. Claimed they installed and programmed it. Got the truck back with the "stuck" slider unstuck and the sensors seemingly working OK. The could not do the BlueCruise update, as it was not YET available in FDRS. HOWEVER ... they managed to BREAK my lane centering. Before the first two visits, lane centering was spot on - it would literally drive itself in the center lane and all I had to do was tap the wheel to get rid of the hand nanny every ~15 seconds or so. NOW ... it was completely borked and did not work at all. Further, the APIM they replaced and supposedly programmed with the latest update was NOT up to date -- there was still an APIM SW update showing in FDRS.
Took it back for visit #4 to have them fix what they had broken (lane centering), perform ALL module SW updates (after I got a list of all outstanding SW updates from @Livnitup to prove they had not 'updated everything'), get the BlueCruise installed (by this time, not only had I shared the Ford program with them, but they confirmed it was in FDRS), *and* a new recall came out (trailer module reprogramming), so I asked them to perform THAT, too.
Visit #4 lasted 10 business (working) days. They first replaced the IPMA module, but were getting "weird codes that we never saw before" and could not program it. So they had to reach out to Ford Engineering, who advised them to get another IPMA module. So they did, and claimed that programming was going again without issue. They spent several DAYS attempting to perform SW updates on about 8 different modules. When I pointed out that they had only RESET the new APIM instead of updating the software (again, thanks to @Livnitup for the repair history from FDRS), they said they would update that. They spent a day trying to update it, then told me they had ask Ford Engineering again what to do (yet another "weird code we never saw before"). Ford Engineering then advised them to replace the APIM a second time. Two days later, the new APIM shows up and they install it. The next day, they spent the entire day trying to update the APIM software. They called me late in the afternoon to tell me they could not program it, and the only option was to request that an Engineer from Ford come to the dealership and get it programmed to get all this sorted out. They had NO idea how long that would take, so they said I could get my truck back and they would let me know when to bring it back.
So ... I picked up the truck from visit #4 last night, assuming the only things wrong would be the inoperable lane centering and the lack of BlueCruise.
Boy, was I wrong.
Due to not being able to program the APIM, about 1/3 of the tech functionality of my $70K truck was GONE. No GPS, so no navigation nor any other function that required GPS. My SiriusXM radio was not available. None of my 360 degree camera system was working (not even the backup camera). Park assist was gone. All of the driver assistance features were gone. There was no way to add my truck to my WiFi at home. Basically, a bunch of the system configuration "squares" on the Sync4 screen were flat out gone.
Had I known all the tech functionality was gone, I never would have picked it up. So I was sitting at the dealership first thing this AM, left my truck and took the same loaner I've had off-and-on for the last 3+ weeks and told them, "I don't care if it takes 2 days, 2 weeks or 2 months -- I don't want it back until it's 100% fully functional".
What an absolute clusterf*ck.
Remember, boys and girls, all if this started with (basically) a "stuck" and greyed out OTA Automatic updates slider. So anyone taking their truck in for a "quick fix" based on 21G01 better be ready for this kind of mess.
It's not even noon and I need a drink.
@Livnitup Would you mind looking up 1FTFW1E80MFA08633 please?
It was on 2.3, had it in for the insulation recall and the trailer brake recall. I told them of it entering deep sleep and they said a module needed reset, which they did. No sooner did I get it back, than it started entering deep sleep again. It had never done that before the 2.3 update. I have no confidence in my dealer's service department.
It was on 2.3, had it in for the insulation recall and the trailer brake recall. I told them of it entering deep sleep and they said a module needed reset, which they did. No sooner did I get it back, than it started entering deep sleep again. It had never done that before the 2.3 update. I have no confidence in my dealer's service department.
Last edited by tom32; Apr 9, 2022 at 08:22 AM.
Junior Member
Joined: Dec 2016
Posts: 8
Likes: 1
Took mine in on Thursday 4/7, due to the my view setting on the dash and the stereo equalizer setting constantly resetting every few days and this is what they told me. “The only thing we can’t complete currently is the audio / display issue. We put a new program in it however ford states it’s a known issue and is currently under engineering investigation for a remedy.”
Has anybody had this problem and gotten fixed by ford yet or am I SOL.
They said they also did the recall on the drive shaft insulation and trailer module update.
Has anybody had this problem and gotten fixed by ford yet or am I SOL.
They said they also did the recall on the drive shaft insulation and trailer module update.