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Old Jun 17, 2022 | 03:23 PM
  #1921  
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Originally Posted by Coloradohunter
My dealer successfully did the 22B08 update to my truck on Tuesday and it fixed the grayed out OTA button issue I have had since December. I picked the truck up Wednesday morning, drove home and got an OTA update to 2.1.0 within an hour and a half of arriving at my house. Go get your truck and good luck with future updates.
That's awesome! I would go get mine but I'm not entirely convinced they got 22B08 applied. According to the folks on here that checked for me, my dealer attempted it 3 times and it failed every time, but just in case the dealer is right, I am going to wait to pick it up until Monday. If mine is fixed like yours, I should get an OTA by Monday and I should have a notification in the FordPass app.
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Old Jun 17, 2022 | 10:49 PM
  #1922  
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Originally Posted by BradJans
That's awesome! I would go get mine but I'm not entirely convinced they got 22B08 applied. According to the folks on here that checked for me, my dealer attempted it 3 times and it failed every time, but just in case the dealer is right, I am going to wait to pick it up until Monday. If mine is fixed like yours, I should get an OTA by Monday and I should have a notification in the FordPass app.
Mine didn't get the update till I got home and connected it to my wifi.
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Old Jun 20, 2022 | 09:49 AM
  #1923  
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Could someone please run my VIN again? I guess the dealer did some work to my truck on Friday but what I'm really trying to find out is if they ever got CSP 22B08 applied successfully. They claim they did on Wednesday but it's now Monday and I still haven't received any OTAs (anyway no notifications of OTAs applied in Fordpass App) which are supposed to start rolling in after CSP 22B08 gets applied successfully. If there was no success, screenshots of failed attempts to apply 22B08 would be appreciated. Thanks 1FTFW1E89MFB00484
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Old Jun 20, 2022 | 11:06 AM
  #1924  
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Originally Posted by BradJans
Could someone please run my VIN again? I guess the dealer did some work to my truck on Friday but what I'm really trying to find out is if they ever got CSP 22B08 applied successfully. They claim they did on Wednesday but it's now Monday and I still haven't received any OTAs (anyway no notifications of OTAs applied in Fordpass App) which are supposed to start rolling in after CSP 22B08 gets applied successfully. If there was no success, screenshots of failed attempts to apply 22B08 would be appreciated. Thanks 1FTFW1E89MFB00484
It shows they pulled up the TSB on 22B08 on 6/17, but I see nothing that indicates that anything has been updated. No OTA's pending in queue for your truck.
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Old Jun 20, 2022 | 11:16 AM
  #1925  
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Originally Posted by rugedraw
It shows they pulled up the TSB on 22B08 on 6/17, but I see nothing that indicates that anything has been updated. No OTA's pending in queue for your truck.
Ok that's what I thought. The problem is Im having a hard time getting my service advisor to believe that. His tech is telling him it was applied successfully and I am telling him it hasn't but of course he believes his tech over me. I really can't afford to keep taking days off of work and getting someone else to as well to make these trips back and forth to the dealer. Would you be able to provide me with a screenshot or some other "smoking gun" piece of evidence I could show my service advisor so he believes me? I'm sure the tech is frustrated and just didn't want to follow thru with the next step of calling the Ford hotline and speaking to an engineer, so he just told his advisor he got it done, when he really didn't. Unfortunately if i can't convince him it needs to be done its going to cost me even more. Thanks
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Old Jun 20, 2022 | 11:26 AM
  #1926  
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Originally Posted by BradJans
Ok that's what I thought. The problem is Im having a hard time getting my service advisor to believe that. His tech is telling him it was applied successfully and I am telling him it hasn't but of course he believes his tech over me. I really can't afford to keep taking days off of work and getting someone else to as well to make these trips back and forth to the dealer. Would you be able to provide me with a screenshot or some other "smoking gun" piece of evidence I could show my service advisor so he believes me? I'm sure the tech is frustrated and just didn't want to follow thru with the next step of calling the Ford hotline and speaking to an engineer, so he just told his advisor he got it done, when he really didn't. Unfortunately if i can't convince him it needs to be done its going to cost me even more. Thanks
I can send you a screenshot of the vehicle history screen, but I would prefer if @Livnitup or someone who is an actual tech look it up and confirm what I think before you go in there guns blazing based on info that I am providing. lol They have access to software that I don't have and can see things that I can't see.
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Old Jun 20, 2022 | 11:37 AM
  #1927  
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Originally Posted by rugedraw
I can send you a screenshot of the vehicle history screen, but I would prefer if @Livnitup or someone who is an actual tech look it up and confirm what I think before you go in there guns blazing based on info that I am providing. lol They have access to software that I don't have and can see things that I can't see.
Ok lol yeah. It's not that I want to get anybody in trouble or pissed off. I honestly just want my truck fixed. I completely understand a service advisor having his tech's back. i would expect that. Unfortunately, when something like this happens I don't know what else to do. @Livnitup if you would be willing to help a brother out, I would be greatly appreciative. Thanks again 1FTFW1E89MFB00484
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Old Jun 20, 2022 | 01:54 PM
  #1928  
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Originally Posted by rugedraw
It shows they pulled up the TSB on 22B08 on 6/17, but I see nothing that indicates that anything has been updated. No OTA's pending in queue for your truck.
Originally Posted by BradJans
Ok lol yeah. It's not that I want to get anybody in trouble or pissed off. I honestly just want my truck fixed. I completely understand a service advisor having his tech's back. i would expect that. Unfortunately, when something like this happens I don't know what else to do. @Livnitup if you would be willing to help a brother out, I would be greatly appreciative. Thanks again 1FTFW1E89MFB00484
CSP 22B08 says "In some of the affected vehicles, an internal error in the Accessory Protocol Interface Module (APIM) or Telematics Control Unit (TCU) module software will prevent the receipt of software updates or enhancements for these modules from Ford Power-Up or Lincoln Way. The module will operate as intended otherwise."

The service procedure for 22B08 directs them to update APIM/TCU and your dealership did attempt to update APIM but it failed so 22B08 then directs them to follow TSB 22-2150 for module update repair and they did do this and it was successful but then they tried to update APIM 3 times and it failed each time with "Procedure Unsuccesful - BatteryCheck Unknown Error"
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Old Jun 20, 2022 | 02:43 PM
  #1929  
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Originally Posted by Livnitup
CSP 22B08 says "In some of the affected vehicles, an internal error in the Accessory Protocol Interface Module (APIM) or Telematics Control Unit (TCU) module software will prevent the receipt of software updates or enhancements for these modules from Ford Power-Up or Lincoln Way. The module will operate as intended otherwise."

The service procedure for 22B08 directs them to update APIM/TCU and your dealership did attempt to update APIM but it failed so 22B08 then directs them to follow TSB 22-2150 for module update repair and they did do this and it was successful but then they tried to update APIM 3 times and it failed each time with "Procedure Unsuccesful - BatteryCheck Unknown Error"
@Livnitup Thank you. Would you be willing to send me a screenshot showing the unsuccessful APIM update and the reason why? I believe if the APIM update fails they are supposed to call the Ford Service Hotline next to see if the APIM needs to be replaced correct? My service advisor is telling me his tech says it was successful and everything is good to go. He won't believe me. He says "my tech says its good so its good" and is refusing to have him call to see if the APIM needs to be replaced. I feel helpless at this point because its just my word against his tech's word and we know that ain't good enough. I have received the survey email from Ford but want to exhaust all avenues before I give them a rotten review because I know it can affect their pay. Thanks
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Old Jun 20, 2022 | 03:04 PM
  #1930  
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Here you go. This was the third attempt on 6/15.
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