Awesome, I really appreciate the help!

 

I decided to bite the bullet and bought the Mongoose interface and Clore 20a charger again to try updating my truck. The dealer has ordered an IPC (3 weeks ago) but I really think the issue is them not really knowing what they are doing, so when the initial IPC update failed they decided it was a bad module; didn't even try the secondary update process via CAN as it would have taken a long time.....

We know the procedure is very finicky and wondering if they were just not following the instructions properly. I'll give it a try and see if I have any luck. Best case it works and all is updated to most current version. If there is truly an IPC module problem, I won't be able to update it either and will continue waiting for the unit that is on backorder with zero outlook on when it may be available...

 

Save the IPC update until the end and do the updates in this order if available: GWM, TCU, APIM, GWM again (if available), IPMA, APIM (if available), IPC

See attached pdf

 

Thanks for the info. I know they tried to do 21G01 but not sure what they got completed and what they didn't...

Any chance for you to get a preview list for me from FDRS on my module status? My Mongoose doesn't arrive till later this week...

1FTFW1ED8MFB71088

 

Yeah, forget what I said about the order because you only have these available: If you have to do the IPC via the OBD port then it may take 5+ hours so plan accordingly.

 

Got it. Thanks so much once again!!

Funny, they said they did the TRM as part of the recall.... GSM was done but never seems to drop from the software update list.... Who knows, maybe they are right and the IPC is bad.... Guess I'll find out this weekend....

 

My own truck had two TRM updates recently so it's possible they did one of them and now the 2nd one is showing. Also, the GSM update that seemed perpetually stuck as an available module has been updated from Ford and will now clear from the list when done.

 

Great! Thanks for the guidance!

 

Well, I picked up my truck and no Bluecruise update was even attempted. My truck was there since 5/31, the recalls they did were completed on 6/2 and it wasn't until yesterday that they called me to tell me it was "ready". When I got there, instead of tuning into a Karen, I very politely and eloquently ripped them a new one. Service manager came who reiterated to me that the Ford rep told them they weren't getting the Bluecruise update until mid-June. I showed him the letter from Ford I got and the 21G01 pdf that livinitup posted and told him the lack on competence of his team is costing his department literally thousands of dollars letting customers walk with these updates pending. I told him the campaign from Ford is paying for these updates through September, and you can bill them 2-8 hours per truck depending on how may updates it needs (in my case, it seems to need plenty). I got the deer in the headlights look followed by silence and confusion. When I arrived, my service advisor was with another client who also had an F150. He was in PTS in the Vehicle ID screen and I see he also had the 21G01 FSA, so I made sure to point out that they let another 2-8 hours they could have billed to Ford walk right out the door. At that point, they tell me that I can keep the loaner, and they would try to do it as per the instructions on the pdf. I respectfully declined and told them I will just wait for it to come OTA and if I don't get the update before September when the campaign ends, I would bring it then.

Mind you, I sent the pdf and the screenshot of pending updates to my advisor. He repeatedly told me the updates don't exist. I asked them if they had tried to perform the update, and he said yes which was a blatant lie. They kept my truck an extra 5 days for no reason at all. They didn't bother running it through the car wash and they turned it into me with the technician's footprints all over the driver side floor. Then the service manager has the audacity to ask me to not burn them on the manufacturer survey. I am not going to burn them on the survey. At the end of the day, I am also in the auto industry and I know how harmful a bad survey can be. It messes with their income and I am not trying to take money out of anyone's pocket over a first-world problem like not having Bluecruise which I will probably never use anyway. I know service advisors are not techs and they aren't going to know everything. However, if I am asking you to perform a warranty claim where you can bill Ford a full days' worth of work and earn a couple hundred dollars in commissions from the claim, why aren't you doing whatever you can to get that done? The store makes money, the department makes money, the tech makes money and the advisor makes money. I really don't get it.

Anyway, rant over. Good luck to everyone else who has their truck at a dealer hoping to get this done. I hope you come across a better service department than I did. At least all my open recalls are done.

 

To me, there is no excuse for this since EVERY dealership has access to PTS & OASIS and the 21G01 like every other TSB/SSM is listed on the home screen of PTS for anyone there to read so at the very least the service manager or the VP at that dealership should be informed how his/her staff is lacking the training to perform or understand the update and instead is blatantly telling lies to the customer (tarnishing the dealership's reputation) to cover for incompetence. Again, hopefully @Ford Motor Co. is reading this and seeing another example of a poorly trained & staffed dealership. My $.02 but I wouldn't take my truck there for a simple oil change.

Edit: you're a better man than me because I would've felt no remorse giving them a bad survey because that bad survey would get the attention of management and then changes might take place because incompetence & lying to customers is not okay.