There's no OTA history for your truck but you have the following updates available:

 

@Livnitup You’re awesome, thank you.

So if I’m reading it correctly there are no big infotainment updates available? My current version is 21223_PRODUCT Revision 197

 

There's no APIM (Sync) showing now but it may popup after the IPMA update is done.

 

2.1.1 just dropped to my truck

 

This might seem dumb to you knowledgable guys, but I'm stuck on 1.7.1 and I was wondering what caused that? Is it something in the truck that needs to be replaced? I have an appointment in a few weeks to get it fixed, but I'd like to know what the technician should be looking for. I see a lot of acronyms on here but I don't know what they mean. Thanks

 

Congrats! After not having an OTA since last November I got two last week. 2.1.0 on Monday and 2.1.1 on Thursday. Hoping the good times keep rolling into this week.

 

They may need to try and force 1.7.1 to update if your APIM, the module that handles most of your in vehicle communications (Wifi, Cellular, OTA) hasn't been properly handling the updates. They should be able to push all your module updates manually using FDRS and a device they directly connect to your truck.

At worst they may need to replace the APIM if it simply won't accept any new updates. That happened to me, but that was before Ford it seems figured out the issue they were having reprogramming some of the APIMs. Hopefully we are mostly past that as getting a replacement has been tough, it took me three months and I have seen others wait longer.

Anyway, I think you will be okay, or at least am hoping you will be. A lot of the earlier growing pains of updating the APIM seem to be behind us and dealers are more comfortable with it and the Ford tools have matured. You may have a pretty easy time of it once you finally get in the dealer.

 

Update. I picked up my truck on Friday the 13th because they said it was fixed. I'm say 5th time is a charm. When I get there it wasn't fixed. Now it's got to go a 6th time. We'll see.

 

I asked them about your comment this morning but the tech didn't know the specifics of what/how much got applied and what didn't. Just said the IPC kept failing using the Ford engineer's processes. They have ordered an IPC but there seems to be none available so the service team has no idea as to when we might be able to take the next step... So we have a pause to the 23 shop-days-to-date process, all with no loaner... But, it's all good! I know I am but one of many struggling with this whole messed up situation, with some having it worse and some better... It sucks equally for all. I know I will not make this mistake again. Shame on me for accepting it in the first place, but Ford had never let me down in my previous dealings.... Lesson learned.

 

I hesitate to say I'm "knowledgable", but I'm certainly more "experienced" with these updates than I'd like to be. A big factor here is the manufacture date of your truck. You can determine this by looking at the last 6 digits of the number on your original window sticker (below the MSRP):

The last 6 digits indicate your vehicle's build date (MM DD YY)

If your build date is August 2021 or later, you have a "Job2" truck, if it's June 2021 or earlier you have a "Job1" (the cutoff date is somewhere in mid-July '21 but I don't recall the exact day). Your build date will affect the answer to your next question...

If you have a "Job2" truck, you are MUCH less likely to require any physical module repair/replacement. In this case, you being "stuck" is likely due to some installation error, software bug, or an unsatisfied dependency (such as another module that needs to be updated before your Sync/APIM will update). Your dealer should still be able to diagnose and correct, but you're much more likely to avoid an extended service or physical module replacement on top of the programming.

If your truck is a "Job1", that's a different story altogether. Job1 owners have had APIM/TCU/GWM and other components replaced in attempts to remedy the Sync update issues, with varying levels of success. I personally have had my Job1's TCU/GWM replaced and the APIM flashed to factory defaults. I did receive 1.7.1 OTA last week (the first update I've had since purchasing the truck in Feb 2021); it provided a few new features, but failed to correct any of my original Sync issues. I actually dropped of my truck this morning for service visit #7... I'm hoping (and dare I say - optimistic) that they'll be able to manually install all available module updates now that I finally have the first indication that the truck is at least capable of updating.

Regardless of your build date, I would suggest requesting that your dealer install any and every update available directly via FDRS. I'd also request that they provide you with a report of what specific updates where eligible for your truck and which of those they installed. Asking for this should suggest to them that you're at least aware of the fact that seeing "You're up to date!" on your Sync screen doesn't mean squat and may motivate them to actually take the time to install everything that's available (as opposed to just what they know you'll see in your Sync settings!

APIM = Accessory Program Interface Module (this primarily allows your sync system to interact with other modules and softwares)
TCU = Telematic Control Unit (Essentially your truck's interface for connecting to external networks. Think of it as your vehicle's "modem")
GWM = Gateway Module (I believe this allows communication/interaction between different module systems in the vehicle)
OTA = Over-The-Air (Wireless delivery of software by or to the above components)
FDRS = Ford Diagnostic & Repair System (a direct GUI for displaying and manipulating your vehicle's software configurations. Your dealer can use an adapter and this program to determine the status of any components and if software updates are available for any of them)

**I am not a mechanic or auto tech by any stretch of the imagination, so if anyone contests or disputes my descriptions, THEY'RE probably correct! ​​​​​​​