Thank you, and thank you for all the help you give us.

Do you know if "properly charged" is indicated by the battery voltage. If so, what voltage is sufficient (proper)?
I guess I am wondering whether the battery itself is failing, or whether the truck is failing to charge it properly.( I assume this failure involves the 12V battery, not the powerboost battery.)
I have been driving it on the interstate, so the charging system has had opportunity.

 

If you look through this thread you will see that a lot of people got past this battery voltage issue by purchasing a charger with power supply mode that they hook up to the truck while they run the updates. Seems an easy solution for under $100. That said, there were also a lot of folks who got past it by replacing the Motorcraft battery that came in their trucks, even when their dealers were telling them the Motorcraft batteries were not bad. Your choice, I guess, but I went ahead and bought myself a charger before I even received my truck just because I saw so many folks on the forums were having the issue.

 

Your truck reported:

"groupId":"1""totalLvBatteryCapacity":"58""cur rent LvBatterySoc":"35""availableLvBatteryCapacity":"20 300"

Assuming you have the OEM H6 battery, your capacity is 58 out of 70 which is not terrible, but charge is at 35 out of 100, so that it not good at all. Based on your truck's connected history, your driving habits show you don't drive the truck every day and sometimes it sits for 2-3 days. These trucks are known to take a toll on batteries.....especially higher trims like yours and mine. Lots of bells and whistles = lots of modules drawing power. I am sure the truck's charging system is fine. Just checked your truck and the OTA failed again and reported:

"groupId":"1""totalLvBatteryCapacity":"57""current LvBatterySoc":"34""availableLvBatteryCapacity":"19 380"

I recommend you get one of these. Still on sale, too:

Amazon

Amazon

 

Interesting. I have 5 or 6 battery chargers, mostly newer and none have this. I do have power supplies, so perhaps I should be using one of those. Do you (anybody?) know what voltage/amperage they should charge at? I'd sure hate to overcharge a $300 battery.

 

Any good charger will switch from charge to trickle mode once it detects the battery is fully charged.

 

This is good advice, and @rugedraw gave a useful link to a charger. I may well get the charger and follow the advice. For the moment I am going to see if I can get it fixed through my Ford dealer service. After all, it is a Ford truck not even a year old, with a Ford battery, Ford designed charging system, and Ford software updates. I think it is reasonable to expect the company to get all their components to work together as a system to do the updates, especially as they are now beginning to roll out the plan to require payments for them.

We will see. I will let you know. Again, thank you.

 

Very few people have successfully gotten the dealer to perform modules updates. Ford does not pay them for the time it takes to do so. You can try, but I would not have high hopes that they do it.

 

My dealer gets paid by Ford to do the updates. I asked them specifically about it. This is in Canada anyway.

 

Not sure about there, but in the US, they only get paid if there is a recall or TSB associated with a specific module that needs to be updated to fix the issue.

 

The dealer I go to said if an update failed to install, Ford will pay them to install it.