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You will get 2.8.3 at some point. Surprised it hasn't already happened honestly. But it seems some Job 2 2021 owners and 2022 owners that get 2.8.2 as their first OTA have a larger gap as well. I just assume Ford is finishing up with us Job 1 2021 owners since we were about 10 updates behind almost everyone.
You may be right about catching up the Job #1 trucks. I got my 1.7.1 lockup fixed on the 14th, Since then I have received 5 OTA updates plus the trailer recall update. Not bad 6 OTA's in 15 days.
It doesn't appear that TRM is a recall for your truck or it would be listed here under Outstanding Field Service Actions so the dealership would most likely charge you for updating it:
Thanks for the screen shot. While it's comforting to see I don't have any campaign messages, I'm a bit stunned the dealer can charge me for an update on a new vehicle. Guess I assumed it would be a warranty-related repair as opposed to a normal maintenance issue like an oil change.
I don't have FDRS, but checked your OTA dashboard and you have OTA update 2.8.2 in a status I haven't run into before, at least where it seems to be held on that status.
The status message itself is normal, below is my 2.8.2 update. You can see that it hits that status but then the manifest posts and the update continues.
I don't know that there is anything to kick it ahead, or if it even needs to be. Part of me wonders if you already had 2.8.2 and the reason it's in history instead of active installs is because it got to that step and the log showed you were already up to date. I think the only next step I would try whenever you are ready if you don't want to give it more time is to do a Master Reset on your Sync 4. That will kill any active OTA update and it will show as Campaign Canceled. Usually within a week it will send a new update request, so you don't miss out on anything.
How can we see the pages you are showing in this post, is this something we can access ourselves?
here's my vin: 1FTFW1ED2MFB32836
How can we see the pages you are showing in this post, is this something we can access ourselves?
Ford employees, Ford dealership employees and third party distributors such as fleet solution providers have access to the system you are asking about. It is called PTS. Most owners do not have access to it.
I argue owners should have access to their own OTA updates dashboard though as demonstrated perfectly by the existence of this thread. Most owners just want peace of mind and Ford Pass is insufficient at providing useful details.
I think a lot of the users here agree which is why those of us with access don't mind checking OTA history for people who ask. The downside is how much information owners are giving away when they post their VIN.
For example, from the VIN we can all see your vehicle service history, your full name, where you bought it and what protection plans you purchased. If FMC gave owners access to check their own OTA details online with the level of detail observed in PTS, maybe owners wouldn't give up their information so readily.
Frankly I'm conflicted by the current implementation of these software updates.
Off the job, I want everyone to have access to the information available and to be able to manually install them at home to take pressure off dealerships.
On the job, I want to bill people for software updates for tying up valuable shop resources. In most circumstances technicians don't get paid for software updates. Think about it next time you have an 5 hour IPMA update.
Those with outside FRDS access could probably setup drive throughs in Walmart parking lots and charge for vehicle updates. In a world transitioning away from automotive oil changes something has to fill the void.
Last edited by Airborne_Ape; Jun 29, 2022 at 10:38 PM.
Ford employees, Ford dealership employees and third party distributors such as fleet solution providers have access to the system you are asking about. It is called PTS. Most owners do not have access to it.
I argue owners should have access to their own OTA updates dashboard though as demonstrated perfectly by the existence of this thread. Most owners just want peace of mind and Ford Pass is insufficient at providing useful details.
I think a lot of the users here agree which is why those of us with access don't mind checking OTA history for people who ask. The downside is how much information owners are giving away when they post their VIN.
For example, from the VIN we can all see your vehicle service history, your full name, where you bought it and what protection plans you purchased. If FMC gave owners access to check their own OTA details online with the level of detail observed in PTS, maybe owners wouldn't give up their information so readily.
Frankly I'm conflicted by the current implementation of these software updates.
Off the job, I want everyone to have access to the information available and to be able to manually install them at home to take pressure off dealerships.
On the job, I want to bill people for software updates for tying up valuable shop resources. In most circumstances technicians don't get paid for software updates. Think about it next time you have an 5 hour IPMA update.
Those with outside FRDS access could probably setup drive throughs in Walmart parking lots and charge for vehicle updates. In a world transitioning away from automotive oil changes something has to fill the void.
Your note about tying up the shop with updates has been a huge issue I have had with this thread when people ask what updates they are missing because they have an appointment next week or whatever. FDRS updates have been available for most all Ford vehicles for a long time. They aren't the same as OTA updates, and much like firmware updates on home electronics, unless the manufacturer asks you to install they generally should just be done if you are experiencing an issue. I could have had BlueCruise active almost a month ago, but when the service advisor who I have known for a while told me the last one took about ten hours, I said just to skip it then. They had my truck overall longer than that and I had a loaner, but I knew that meant some tech had my truck sitting in a bay probably hooked up to a battery tender while he kept checking back to see how an update was going, assuming it had not failed, instead of working on some other persons car that won't start and they need to back to get their kids later that day. Not saying every vehicle in there has an owner with a tragic story or whatever, but there are only so many techs and so many bays, and when these update requests drag on someone is being pushed back.
Ford employees, Ford dealership employees and third party distributors such as fleet solution providers have access to the system you are asking about. It is called PTS. Most owners do not have access to it.
Originally Posted by vulnox
Your note about tying up the shop with updates has been a huge issue I have had with this thread when people ask what updates they are missing because they have an appointment next week or whatever.
I've read the last two posts with great interest as it does pose a quandary for both the customer and the tech. I was talking with my brother last night who is a master tech for a Chevy dealer and he was lamenting about software updates and the hassle of dealing with corporate. I have to be honest in that it didn't even dawn on me to ask if they get paid for doing updates. As the customer, I just assume the tech is being paid for working on my vehicle whether it's from a standard rate book or some other computation. I guess that can explain why my truck sat for days at a time without the doors even being opened when it was at the dealer for 10 days to do "extensive" updates - which ultimately didn't correct the issue in the long run. When they were doing updates, the "system" kept crashing and the updates would need to be repeated - which must be extremely frustrating for the tech.
All that said, what should we as customers do? We all want our trucks to work as designed and have no choice but to go to the dealer. The manufacturers have created this situation and the techs are caught in the middle. Personally, I can live with my Rear Brake Assist Not Available warning by shutting it off. Although it appears I need DSM and TRM updates as indicated in another post further up in the history, everything else seems to be working fine to include BlueCruise and even my driver's seat. I haven't tried to tow yet, but we'll see.
My question seems to be more of a philosophical one, but IMHO the ball is in Ford's court (and their cross-town rivals) to come up with viable solutions. Otherwise, we have no other choice but to go to the dealer and tie up valuable resources. I for one would be more than willing to download some updates, that can't be done OTA, to a thumb drive and install them myself. However, who knows, that could create a host of other problems and unintended consequences. I need to express my appreciation to those if you who take the time to check our trucks because you have the access. As was mentioned in the quoted posts, we need the "comfort" factor of just knowing what's going on.
Last edited by Ralphllankford; Jun 30, 2022 at 09:14 AM.
Maybe, hopefully, we are just at a turning point and this process will improve over time. Software in one form or another drives all functions in our vehicles and this will only increase. Hopefully Ford and other manufacturers are learning and we will see more robust solutions to ensure our vehicles are receiving timely updates without the errors sooner than later. Not sure about other Ford's but I believe 2021 was year one for OTA on the F150. I suspect Ford is learning a lot from the roll out. At least it's my hope as an owner.
I've read the last two posts with great interest as it does pose a quandary for both the customer and the tech. I was talking with my brother last night who is a master tech for a Chevy dealer and he was lamenting about software updates and the hassle of dealing with corporate. I have to be honest in that it didn't even dawn on me to ask if they get paid for doing updates. As the customer, I just assume the tech is being paid for working on my vehicle whether it's from a standard rate book or some other computation. I guess that can explain why my truck sat for days at a time without the doors even being opened when it was at the dealer for 10 days to do "extensive" updates - which ultimately didn't correct the issue in the long run. When they were doing updates, the "system" kept crashing and the updates would need to be repeated - which must be extremely frustrating for the tech.
All that said, what should we as customers do? We all want our trucks to work as designed and have no choice but to go to the dealer. The manufacturers have created this situation and the techs are caught in the middle. Personally, I can live with my Rear Brake Assist Not Available warning by shutting it off. Although it appears I need DSM and TRM updates as indicated in another post further up in the history, everything else seems to be working fine to include BlueCruise and even my driver's seat. I haven't tried to tow yet, but we'll see.
My question seems to be more of a philosophical one, but IMHO the ball is in Ford's court (and their cross-town rivals) to come up with viable solutions. Otherwise, we have no other choice but to go to the dealer and tie up valuable resources. I for one would be more than willing to download some updates, that can't be done OTA, to a thumb drive and install them myself. However, who knows, that could create a host of other problems and unintended consequences. I need to express my appreciation to those if you who take the time to check our trucks because you have the access. As was mentioned in the quoted posts, we need the "comfort" factor of just knowing what's going on.
Oh yeah, to be entirely clear, I think if you are having issues the tech should take the time required to fix it, be it software updates or hardware rebuilds. Ford should pay appropriately for that time also. No question. It isn't the customer's problem to resolve that.
My note was only to those, and I don't think they are doing it maliciously, that ask for their FDRS info to see what modules aren't "up to date", and for the even smaller few from that group that actually take the truck in and say they want them all brought up to date, or are upset when not all of them are after a service visit. There is risk to updating modules, and like I mentioned with my home electronics comparison, you can introduce problems where none existed updating an already working module just because an update is available. Software has bugs, and when someone tries to fix bugs, they almost always introduce other bugs. Software is complex, and humans are humans. My career is based around IT and I have done some software development and support for countless applications. I don't update things generally unless I have good reason, because once my stuff is working I want it to just keep working (security updates being the obvious exception for when I would update regardless).
So before you demand all your modules be updated because of some screenshot posted on this page, just consider that something could break that was working fine. For example, my truck and many others that had trucks built in April-May 2021 came to us with Wireless CarPlay/Android Auto, Hotspot, and FordPass Connect all not working. At all. From the factory those systems did not work. It was all because the APIM (or GWM? It's been a while) came from the factory with a bad load. F-150s built outside that window were fine. That means in FDRS there was likely an update available to bring other trucks up to that same module software that made our trucks not work from the factory, and if someone at that time had pushed their dealer to bring all their modules "up to date", it would have broken their carplay/hotspot/FordPass, and then what? They would have to wait like we did until Ford pushed a new update to fix it.
The point is, if you don't have a specific problem, don't rush out looking for one.
