Software Updates
Member
Joined: Feb 2014
Posts: 60
Likes: 15
From: North Dakota
This may be off on a bit of a tangent, but does anyone have any recommendations for those of us with Job1 trucks and dealers that are apparently unable to manually apply any updates? Mine is going in yet again next week and I've demanded that any and all updates that are applicable to my truck be manually installed. I told the service manager I do not want the truck back unless/until all updates have been applied... He didn't offer any resistance, but that could just be because I had just called him out on lying to me regarding their previous attempts.
At best, my "demand" may at least deter them from making a half-hearted attempt and then bouncing it back to me when they hit a roadblock. That being said, if there really IS a legitimate issue that prevents them from being able to apply the updates, I really have no idea what to do next (and I'm sorry - "just keep waiting" is no longer an option; I've had this truck for 15+ months and I refuse to continue to be patient and understanding with a quantifiably defective product that they've been unable to fix after 6 repair attempts). Ford's customer support won't even engage in any conversation about it, since they have the built-in excuses of "have your dealer look at it" and/or "an update to fix that will be available soon".
As consumers, there HAS to be a way to take the "keep waiting" variable out of the equation. As long as that remains, I don't see any possibility of breaking the cycle of FoMoCo and the dealerships simply pointing fingers at each other while neither takes any responsibility for delivering a vehicle that simply does not function as advertised. I'm pushing 20k miles on my truck and still waiting for it to function as the salesman promised it would right before cashing my check!
At best, my "demand" may at least deter them from making a half-hearted attempt and then bouncing it back to me when they hit a roadblock. That being said, if there really IS a legitimate issue that prevents them from being able to apply the updates, I really have no idea what to do next (and I'm sorry - "just keep waiting" is no longer an option; I've had this truck for 15+ months and I refuse to continue to be patient and understanding with a quantifiably defective product that they've been unable to fix after 6 repair attempts). Ford's customer support won't even engage in any conversation about it, since they have the built-in excuses of "have your dealer look at it" and/or "an update to fix that will be available soon".
As consumers, there HAS to be a way to take the "keep waiting" variable out of the equation. As long as that remains, I don't see any possibility of breaking the cycle of FoMoCo and the dealerships simply pointing fingers at each other while neither takes any responsibility for delivering a vehicle that simply does not function as advertised. I'm pushing 20k miles on my truck and still waiting for it to function as the salesman promised it would right before cashing my check!
5 Year Member
Joined: Jun 2015
Posts: 261
Likes: 153
This may be off on a bit of a tangent, but does anyone have any recommendations for those of us with Job1 trucks and dealers that are apparently unable to manually apply any updates? Mine is going in yet again next week and I've demanded that any and all updates that are applicable to my truck be manually installed. I told the service manager I do not want the truck back unless/until all updates have been applied... He didn't offer any resistance, but that could just be because I had just called him out on lying to me regarding their previous attempts.
At best, my "demand" may at least deter them from making a half-hearted attempt and then bouncing it back to me when they hit a roadblock. That being said, if there really IS a legitimate issue that prevents them from being able to apply the updates, I really have no idea what to do next (and I'm sorry - "just keep waiting" is no longer an option; I've had this truck for 15+ months and I refuse to continue to be patient and understanding with a quantifiably defective product that they've been unable to fix after 6 repair attempts). Ford's customer support won't even engage in any conversation about it, since they have the built-in excuses of "have your dealer look at it" and/or "an update to fix that will be available soon".
As consumers, there HAS to be a way to take the "keep waiting" variable out of the equation. As long as that remains, I don't see any possibility of breaking the cycle of FoMoCo and the dealerships simply pointing fingers at each other while neither takes any responsibility for delivering a vehicle that simply does not function as advertised. I'm pushing 20k miles on my truck and still waiting for it to function as the salesman promised it would right before cashing my check!
At best, my "demand" may at least deter them from making a half-hearted attempt and then bouncing it back to me when they hit a roadblock. That being said, if there really IS a legitimate issue that prevents them from being able to apply the updates, I really have no idea what to do next (and I'm sorry - "just keep waiting" is no longer an option; I've had this truck for 15+ months and I refuse to continue to be patient and understanding with a quantifiably defective product that they've been unable to fix after 6 repair attempts). Ford's customer support won't even engage in any conversation about it, since they have the built-in excuses of "have your dealer look at it" and/or "an update to fix that will be available soon".
As consumers, there HAS to be a way to take the "keep waiting" variable out of the equation. As long as that remains, I don't see any possibility of breaking the cycle of FoMoCo and the dealerships simply pointing fingers at each other while neither takes any responsibility for delivering a vehicle that simply does not function as advertised. I'm pushing 20k miles on my truck and still waiting for it to function as the salesman promised it would right before cashing my check!
Senior Member
Joined: Feb 2012
Posts: 3,770
Likes: 2,178
From: SE Michigan
This may be off on a bit of a tangent, but does anyone have any recommendations for those of us with Job1 trucks and dealers that are apparently unable to manually apply any updates? Mine is going in yet again next week and I've demanded that any and all updates that are applicable to my truck be manually installed. I told the service manager I do not want the truck back unless/until all updates have been applied... He didn't offer any resistance, but that could just be because I had just called him out on lying to me regarding their previous attempts.
At best, my "demand" may at least deter them from making a half-hearted attempt and then bouncing it back to me when they hit a roadblock. That being said, if there really IS a legitimate issue that prevents them from being able to apply the updates, I really have no idea what to do next (and I'm sorry - "just keep waiting" is no longer an option; I've had this truck for 15+ months and I refuse to continue to be patient and understanding with a quantifiably defective product that they've been unable to fix after 6 repair attempts). Ford's customer support won't even engage in any conversation about it, since they have the built-in excuses of "have your dealer look at it" and/or "an update to fix that will be available soon".
As consumers, there HAS to be a way to take the "keep waiting" variable out of the equation. As long as that remains, I don't see any possibility of breaking the cycle of FoMoCo and the dealerships simply pointing fingers at each other while neither takes any responsibility for delivering a vehicle that simply does not function as advertised. I'm pushing 20k miles on my truck and still waiting for it to function as the salesman promised it would right before cashing my check!
At best, my "demand" may at least deter them from making a half-hearted attempt and then bouncing it back to me when they hit a roadblock. That being said, if there really IS a legitimate issue that prevents them from being able to apply the updates, I really have no idea what to do next (and I'm sorry - "just keep waiting" is no longer an option; I've had this truck for 15+ months and I refuse to continue to be patient and understanding with a quantifiably defective product that they've been unable to fix after 6 repair attempts). Ford's customer support won't even engage in any conversation about it, since they have the built-in excuses of "have your dealer look at it" and/or "an update to fix that will be available soon".
As consumers, there HAS to be a way to take the "keep waiting" variable out of the equation. As long as that remains, I don't see any possibility of breaking the cycle of FoMoCo and the dealerships simply pointing fingers at each other while neither takes any responsibility for delivering a vehicle that simply does not function as advertised. I'm pushing 20k miles on my truck and still waiting for it to function as the salesman promised it would right before cashing my check!
My truck was in the shop for 2 months and 4 days, almost all of it related to all the issues and problems involving SW updates to modules, and most specific to getting BlueCruise enabled. From a bad batch of APIM modules to a bad batch of USB to Ethernet cables to multiple instances where the servers (that provide the firmware to FDRS) were down or otherwise non-working, mine was a comedy of issues. My dealership provided me with a loaner at no cost for the entire time (although I do have a long history with the dealership, including 13 or 14 new Ford and Lincoln vehicles purchased or leased from them in the last 16 years). They were in constant contact with me the entire 2+ months. I was funneling everything I found out on this forum to them as "hey, try this out" and "hey, another forum member said his dealership was successful doing this".
As long as you see them making attempts to work on it (i.e., ask @Livnitup nicely and he's happy to provide the FDRS history for you), you can't fault them, as they can only do what Ford Engineering instructs them to do. They can't just start ripping out modules and replacing them nilly-***** -- they won't be paid for it unless authorized.
I'm typically not a patient person, but I can tell you that, during this entire process, I never went off on them. I did communicate that I was not pleased numerous times (especially toward the end), but I was always respectful of everyone involved.
Getting irate, demanding that they do something, threatening to not buy another Ford -- none of that behavior is going to change a thing. In fact, it's typically detrimental to the process. Work WITH them, not against them. Understand that, after a certain point, the onus is no longer on the independently owned Ford dealership, but is on Ford Motor Company -- specifically, the field service engineer and Ford Engineering.
If/When it gets to the point where you are no longer willing to wait for resolution (AND all the criteria for it has been met), contact Ford CRC and request a manufacture buyback be initiated.
I got the call that my truck was finally done last Friday, one day after I fell and fractured my shoulder. How ironic. BlueCruise hands-free driving sure has been a blessing. I've put a couple hundred miles on it using BC and my experience has been pretty darn good thus far.
Last edited by roadPilot; May 11, 2022 at 08:21 AM.
Senior Member
Joined: May 2016
Posts: 156
Likes: 50
From: High Point, NC
Well, I was going to be patient and see if the OTA updates ever hit mine. But had an appointment for the trailer relay recall and he automatically added "the BlueCruise update" to the work order. I casually mentioned how I had read some horror stories about the updates failing and he said they had already "done a few" successfully, but that they definitely took a long time.
It's supposed to all be ready tomorrow before they close so we shall see how it actually goes. *fingers crossed*
It's supposed to all be ready tomorrow before they close so we shall see how it actually goes. *fingers crossed*
Junior Member
Joined: May 2022
Posts: 6
Likes: 4
After reading some of the posts I'm wondering if they are even doing anything to the truck. They keep telling me the same story over and over we are talking to an engineer and waiting to here back from him. is this normal? I don't even feel like I own a truck anymore except when the payment insurance come due.My neighbor jokes with me and says I can use his dodge it works good [ I need to pick up mulch ] can someone run my vin 1FTW1EDXMFB26394 and see if something has been done? many thanks to this thread it helps to understand other experiences people have with this truck and there dealer. @Livnitup Would you be willing to help?
Senior Member
Joined: May 2016
Posts: 156
Likes: 50
From: High Point, NC
Well, I was going to be patient and see if the OTA updates ever hit mine. But had an appointment for the trailer relay recall and he automatically added "the BlueCruise update" to the work order. I casually mentioned how I had read some horror stories about the updates failing and he said they had already "done a few" successfully, but that they definitely took a long time.
It's supposed to all be ready tomorrow before they close so we shall see how it actually goes. *fingers crossed*
It's supposed to all be ready tomorrow before they close so we shall see how it actually goes. *fingers crossed*
After reading some of the posts I'm wondering if they are even doing anything to the truck. They keep telling me the same story over and over we are talking to an engineer and waiting to here back from him. is this normal? I don't even feel like I own a truck anymore except when the payment insurance come due.My neighbor jokes with me and says I can use his dodge it works good [ I need to pick up mulch ] can someone run my vin 1FTW1EDXMFB26394 and see if something has been done? many thanks to this thread it helps to understand other experiences people have with this truck and there dealer. @Livnitup Would you be willing to help?
Last edited by Livnitup; May 11, 2022 at 11:27 AM.
Senior Member
Joined: Feb 2012
Posts: 3,770
Likes: 2,178
From: SE Michigan
They have been trying quite a bit on your truck with module updates and Module Update Repair to the APIM/TCU. The GWM updates keeps failing for them and is consistently giving a "Poor Battery Condition" message to the tech but the tech keeps trying to continue despite the message and Ford has even given out an advisory to the dealerships that this battery condition will make updates fail so not sure if they've attempted putting a charger on it or not before proceeding but having a full charge on the battery may benefit and allow the updates to finish successfully.
After 2+ months of work on mine, the last actions before 14 versions worth of Power-Up SW updates were successful (within only a matter of hours) was the dealer replacing my battery, then FULLY charging it overnight before starting the updates (yet again) the next day WITH a high amp battery charger connected.