This is exactly why Ford asked dealers to stop performing these updates......due to getting stuck on the IPC update. Until the IPC gets updated, the APIM update that gives you full screen capability won't show up in FDRS. Ford doesn't know how to fix this issue yet. Now, your truck may have updates that it wasn't supposed to have until after the IPC was updated. Another member in a different thread is in a similar position to you except he was doing the updates himself. IPC is instrument panel cluster. Unfortunately, I am not knowledgeable enough to tell you how this can be fixed. The IPC update may need to be can bus'd in directly which is what I did to my truck back in September when I did mine. The thing is, I had help and my own tool. In your case, you're going to have to hope your dealer can open a case with Ford engineering for them to figure it out.

Edit: This will not fix your ota issues. Assuming they updated your truck to get you past 2.7.3, once that OTA expires you will eventually get 2.7.4 sent which is the IPC update and it will most likely fail to install for the same reasons it failed for your dealer.

 

Blergh. So this is the "borrow a cable from your friend online and mess around with it yourself" situation then?

 

Possibly. I am only going by personal experience and what I have learned from being involved in the forums and what I have learned from real experts on these issues. I'm just a car salesman and not a tech or a software engineer. I know for a fact there is one person that can fix your truck, but you'd need the tool, an FDRS license and time. If it is what I think it is and the same thing that happened to my truck, the IPC update alone will take 6 hours before you can open up the rest of the updates needed. If your dealer knew how to fix it, they can do it faster as the VCM tool they use is faster than the mongoose tool, but it would take them hours, too.

 

Understood. Disclaimer well read

They did end up having to keep the truck 3 days to complete all of the updates it was asking for, even barring the one that didn't go through. Is the person you know in California by any chance

 

No, Texas. He uses team viewer to remote into your computer and fix it. Once he gets the update going, he logs off and you just baby sit the process. I'm in Miami and he did it with me. He has helped countless of truck owners throughout the country. He isn't active in this forum, though.

 

My truck is scheduled for APIM replacement tomorrow. Just hope it doesn't make matters worse since everything at least works right now even though it's on a very old version. Wondering if I should cancel the appointment after the last few posts.

 

No way. If your APIM is messed up, they can't make it any worse. Keep your appt, IMO.

 

Just bought a used 2021 (June build) Platinum Powerboost with 29k miles. I'm having 2 issues.

First, truck is equipped for Bluecruise and lane centering works but Bluecruise does not. Also, lane centering sometimes stops working and can't be turned back on without restarting the truck. I have signed up in the app and it appears that my software is not up to date (based on features) and will not update. I have made an appointment at the dealer (three weeks out) and they say they will do the update to make Bluecruise work. Reading the threads it looks like I might need a patron saint to check my vin so that I can politely insist on all appropriate updates. Is someone willing to do that for a newbie? Here's my vin: 1FTFW1ED5MFB76507

Second, after rain snow yesterday I started getting a message in the app that reads: "F150 Pro Power Onboard detected a ground fault. Reset the system using the SYNC screen." A similar message appears onscreen. I tried the two available options (reset and close). If I "reset" it trips again. I can close the window, but it is still tripped. Any ideas?

I bought because I was excited about the tech - particularly Bluecruise - but so far... not a great experience.

Thanks for any help!

 

Could someone please check what version of Power Up I'm using and if there are any updates? I just picked up this truck yesterday (2022 King Ranch, build was Jan 2022), however Alexa isn't working after entering the code, and I don't have the option to go full screen with Android Auto, so I don't believe I'm using the latest version. 1FTFW1E82NFA39710
Ford website is saying I'm using the latest version, but the automatic updates is stuck showing off on the app even though it's turned on in the car and I don't see where to check the latest version available for my truck, just what version it's on. Version21297 Rev253.

 

I see a few things there than can possibly be an issue that affects your OTA's. I also see a DTC for the lane keeping system popping up on your truck repeatedly. I do not see any DTC's in regards to the message you are getting; that is going to be looked at at the dealership level.

If you do not have an OTA in queue, your truck will always tell you it is up to date whether it is or not. That, or it will tell you the last update it received until your clear that notice from your screen, and then it will tell you again you are up to date even if you are not. Your truck was sent an OTA for the IPC (Power Up Update 2.7.4) on 1/3. The update failed and the error code for the failure is:

"groupId":"1""errorCode":"BCM_VehicleSpeedTooHigh( 50)""errorCategory":"VICM_API_ERROR_CATEGORY(11)"

I have never seen that error code. Even stranger still, your truck was sent another OTA six days later for Power Up Update 2.8.1 that updates several modules. This particular update requires the truck to be inhibited for well over an hour while it installs. Many truck owners have had many issues with this update going through. You have to have the truck connected to a battery tender while it is installing for a much higher success rate of that update going through. Update 2.8.2 is the one that enables Bluecruise.

Update 2.8.1 also failed to pass to download process and the error code reported is:

"errorCode":"SoftwareStateMismatch(23)""errorCateg ory":"VICM_API_ERROR_CATEGORY(11)"

This makes sense because 2.7.4 is supposed to install before this one and it didn't. Somehow, Ford's servers pushed you 2.8.1 out of sequence, so it is my opinion that is why it failed to download the files. You dealer may have problems updating your truck. Ford has told dealers not to perform the Bluecruise update procedure for the time being due to an issue updating the IPC which is the exact step your truck is on now. It is possible the IPC update will not pop up for them when they connect your truck to FDRS to runt he updates. I do not have FDRS to check what updates you have pending. If you don't have one already, create an account on the forum linked below and post a request on this thread asking for some to post your pending updates in FDRS:

https://www.f150gen14.com/forum/thre...-thread.13393/

I cannot tell what was the last Power Up you received because OTA history is only recorded for 60 days, and your last OTA was over 60 days ago. However, you have a 2022 which was built with most of the software in it already. Your Sync version is only a few months old, so you are fairly up to date but not completely. You are missing 3.5.3 and 3.5.4 and maybe 3.5.2 which only preps your truck for 3.5.3 and 3.5.4. Nothing to worry about in your case. You just have to wait for Ford to push the next update to you.