Originally Posted by ab6725

How do you get the latest updates , or do you just have to wait for Ford to send them?

Originally Posted by Nayners

You wait. Also, maybe take a minute to read some of this thread. Most of your questions will be answered. Good luck.

Originally Posted by rugedraw

So it shows they sent you 3.5.3 back in October, but it failed due to a server/cloud operation. Now, they sent you 3.5.4 on 1/6 and then 3.5.3 came after it 4 days later. Basically, they sent you the updates a different order.

Originally Posted by Independence Driver

I see a business opportunity here. With Ford failing with the OTA update program and the dealerships not always being much help it seems if someone that is well trained in the FDRS and Forscan that can go in and say do all the updates for (guessing) $300. That might be a good business for those that don't want to spend the $600 for the equipment and the one day license and risk that it does not work (and the one day license turning into multiple days while going through the learning curve).
But then I would guess that Ford legal would shut this down.
Frustrated and still stuck at 2.7.4.

Originally Posted by 5.0 Growl

Does it show the dealer reinstalling it in November? I can confirm this last 3.5.3 update on the 10th did fix some of Alexa's functions, before the update if you asked Alexa for a joke or something silly it would say that I wasn't authorize for that command, now everything works with Alexa after this last update.

Originally Posted by rugedraw

If they are trying key cycles to force the bluecruise maps update to come via OTA, then they are wasting their time. There is no way to "force" an OTA. In the countless of VIN's I have checked, I have only seen two people get the bluecruise maps update via OTA. I see they updated your GWM module twice using FDRS. You can ask them to update all modules that show a pending update on FDRS and hope that the bluecruise maps update is in there. If I remember correctly, it should be part of an APIM update that will bring your Sync version up to a newer one than the one you have now. I don't have an active FDRS license to check what modules you have pending updates, but ask your advisor and hopefully the tech assigned will put in the work. As long as the advisor writes it up as a "customer concern and complaint", they should be able to bill Ford for the time it takes to update the truck.

Originally Posted by MarvJ

I did speak with the dealership and they handed the truck over to the garage to update. The next day the dealership said all was well and BC was up to date. We set up a delivery date of 1/12 @ 10:00. 10 minutes before I was walking out the door to go pick up the Platinum the dealership calls and said the truck was not ready. They said the tailgate wasn’t raising and the truck was “throwing some codes”. Received an update that they have to do some software downloads to correct the problems. Today not much more to add. Dealership/garage tech said they “called and emailed everyone possible and it’s a waiting game”.
Interesting choice of words. I’ve been doing nothing but “waiting’” since 2/22 and I certainly don’t feel much like a game to me!

could you please check my VIN and see what activity, if any has been made….1FTFW1E84NFC02549….Thank-you