Software Updates
Senior Member
Joined: Sep 2011
Posts: 152
Likes: 65
From: s.c.
Ugh, I am now "THAT GUY". Can one you guys with PTS check my VIN when you get time 1FTFW1E83MFA97842. I have had 3 or 4 unsuccessful 2.8.1 updates, and wanted to see if the battery voltage was an issue before trying other things. Thank you!
****update: completed, let the charger stay on a couple of hours and then tried again and it worked.
****update: completed, let the charger stay on a couple of hours and then tried again and it worked.
Last edited by zyvin; Jul 17, 2022 at 12:42 PM.
Member
Joined: Jul 2016
Posts: 59
Likes: 49
From: Kyle Tx
Mine is also failing the 2.8.1 about 5 times already, can someone please check my vin to see what the issue is? 1FTFW1E56MFA49404
Senior Member
Joined: Jul 2022
Posts: 157
Likes: 84
I am wondering this as well. Initially many people seemed to get 1.4 just a week or so after 1.6, but it took my truck several months. And now 1.7.1 seems to be dribbling out very gradually. I wonder what Ford’s server architecture is for the OTA’s; do they own and operate their own server farm, or are they contracting with a hosting service? I would think they would want to own and control this themselves, with the idea that they can just add more servers as the connected vehicle population grows. But maybe they are having trouble scaling due to equipment shortages, and the success rate of the downloads is less than anticipated, so the servers take longer per update than planned. That might be one thing explaining how long it’s taking to get rolling on Blue Cruise OTA.
By comparison, supervising a system download, even to millions of users, is child's play for any kind of modern server and network.
Senior Member
Joined: Sep 2010
Posts: 3,534
Likes: 2,586
From: Livonia, MI
Member
Joined: Feb 2014
Posts: 60
Likes: 15
From: North Dakota
Ok, I figured I'd give an update in case their are others in my same boat. I purchased one of the 2021 Job 1 XLTs (so no Blue Cruise) in March of 21. 15 months later I had never received even 1 OTA update. It was mostly minor things like my radio presets, customized gauge and audio settings that would reset themselves back to the default settings randomly. Then I started having issues with the wireless Carplay and my driver's window auto up and down feature. All somewhat minor things, yet things that should absolutely not be happening on a brand new $50K+ truck. Then new features would be added via OTA, like the ability to use the rear, bed and hitch cameras at highways speeds. Things that Job 2 21 owners and 22 owners had directly off the lot, and if you were like me, not getting OTAs, you were just SOL.
Then I read on this forum how some were having hardware, like APIMs and IPCs replaced to fix the problem, only in some cases it made the problem worse, where it would essentially "brick the touchscreen" making it useless. This made me initially decide to wait to get mine fixed until Ford came up with a more bulletproof solution. Slowly, I read how others were getting their trucks fixed by CSP 22B08, and I did receive a letter from Ford informing me that my truck not only qualified for this program, but I only had until October 30, 2022 to have it performed at my dealer or after that date I would essentially be on my own if I didn't. So I scheduled an appointment and after a day at the dealership, they told me it was done and everything is fixed and I should be good to go!. I was relieved, but because I live 2.5 hours away from the dealership and they were unable to provide me with a loaner and gas is expensive, I turned to this forum for confirmation that what the dealer was telling me was correct.
After having some very helpful individuals in this group, check my VIN, they informed me that not only did my dealer not get CSP 22B08 successfully completed, but they tried 3 times, and it failed each time. The next step was for their tech to call the Ford service hotline and speak to a Ford engineer about what to do try next, and for whatever reason, they decided to not do that and just tell me it was successful even though it wasn't. I told the service advisor about what I had learned and he basically told me it was my word against his Tech's word and he is choosing to believe his tech. I then was able to provide screen shots to the service advisor (and I included the shop manager and the salesman I bought the truck from on the email chain as well) proving what I was telling him was correct and that his tech was lying. They still refused to call the service hotline. At this point I was running out of options, so I informed them that I would leave my truck at the dealership for an additional 10 days to give them ample time to call the Ford service hotline to get this figured out, and if they didn't, at the end of the 10 days I would have no other choice but to fill out the survey email I had received from Ford with negative, but honest answers. They chose to do nothing, I picked up my truck and followed through with my Ford survey.
One week later I received a call from a different individual at the dealership regarding my survey. He was very polite, apologetic and told me he wanted to do whatever they could to make this right. I explained to him I had already had the truck at the dealership 3 times previous and how far away I lived. He offered to have someone come pick my truck up and leave me a loaner vehicle. He contacted the Ford engineer, and lo and behold there was another step that their tech didn't do when it was in the last time, and had he called the hotline like he was supposed to, it likely would have been fixed right then and there avoiding a negative survey and any hard feelings. This time, not only did they successfully complete 22B08, but they manually ran all of the backlogged updates (over a years worth) in FDRS. They chnged my oil free of charge and topped off my fuel as well. A day later I received notification that OTA 2.7.1 had successfully installed on my truck, making this the first OTA I had ever received! I now have my truck back and all of those previously mentioned little annoyances seem to be fixed and I can also use cameras at speed! I am very optimistic that I will be able to now receive all OTAs going forward.
Moral of this very long story is don't be afraid to ask for help from this community and push your dealer if you are getting the run around. There is usually at least one or two people at the dealership that genuinely do want to make sure you will be a repeat customer.
Then I read on this forum how some were having hardware, like APIMs and IPCs replaced to fix the problem, only in some cases it made the problem worse, where it would essentially "brick the touchscreen" making it useless. This made me initially decide to wait to get mine fixed until Ford came up with a more bulletproof solution. Slowly, I read how others were getting their trucks fixed by CSP 22B08, and I did receive a letter from Ford informing me that my truck not only qualified for this program, but I only had until October 30, 2022 to have it performed at my dealer or after that date I would essentially be on my own if I didn't. So I scheduled an appointment and after a day at the dealership, they told me it was done and everything is fixed and I should be good to go!. I was relieved, but because I live 2.5 hours away from the dealership and they were unable to provide me with a loaner and gas is expensive, I turned to this forum for confirmation that what the dealer was telling me was correct.
After having some very helpful individuals in this group, check my VIN, they informed me that not only did my dealer not get CSP 22B08 successfully completed, but they tried 3 times, and it failed each time. The next step was for their tech to call the Ford service hotline and speak to a Ford engineer about what to do try next, and for whatever reason, they decided to not do that and just tell me it was successful even though it wasn't. I told the service advisor about what I had learned and he basically told me it was my word against his Tech's word and he is choosing to believe his tech. I then was able to provide screen shots to the service advisor (and I included the shop manager and the salesman I bought the truck from on the email chain as well) proving what I was telling him was correct and that his tech was lying. They still refused to call the service hotline. At this point I was running out of options, so I informed them that I would leave my truck at the dealership for an additional 10 days to give them ample time to call the Ford service hotline to get this figured out, and if they didn't, at the end of the 10 days I would have no other choice but to fill out the survey email I had received from Ford with negative, but honest answers. They chose to do nothing, I picked up my truck and followed through with my Ford survey.
One week later I received a call from a different individual at the dealership regarding my survey. He was very polite, apologetic and told me he wanted to do whatever they could to make this right. I explained to him I had already had the truck at the dealership 3 times previous and how far away I lived. He offered to have someone come pick my truck up and leave me a loaner vehicle. He contacted the Ford engineer, and lo and behold there was another step that their tech didn't do when it was in the last time, and had he called the hotline like he was supposed to, it likely would have been fixed right then and there avoiding a negative survey and any hard feelings. This time, not only did they successfully complete 22B08, but they manually ran all of the backlogged updates (over a years worth) in FDRS. They chnged my oil free of charge and topped off my fuel as well. A day later I received notification that OTA 2.7.1 had successfully installed on my truck, making this the first OTA I had ever received! I now have my truck back and all of those previously mentioned little annoyances seem to be fixed and I can also use cameras at speed! I am very optimistic that I will be able to now receive all OTAs going forward.
Moral of this very long story is don't be afraid to ask for help from this community and push your dealer if you are getting the run around. There is usually at least one or two people at the dealership that genuinely do want to make sure you will be a repeat customer.
Member
Joined: Jul 2018
Posts: 511
Likes: 165
From: Vancouver, WA
Ok, I figured I'd give an update in case their are others in my same boat. I purchased one of the 2021 Job 1 XLTs (so no Blue Cruise) in March of 21. 15 months later I had never received even 1 OTA update. It was mostly minor things like my radio presets, customized gauge and audio settings that would reset themselves back to the default settings randomly. Then I started having issues with the wireless Carplay and my driver's window auto up and down feature. All somewhat minor things, yet things that should absolutely not be happening on a brand new $50K+ truck. Then new features would be added via OTA, like the ability to use the rear, bed and hitch cameras at highways speeds. Things that Job 2 21 owners and 22 owners had directly off the lot, and if you were like me, not getting OTAs, you were just SOL.
Then I read on this forum how some were having hardware, like APIMs and IPCs replaced to fix the problem, only in some cases it made the problem worse, where it would essentially "brick the touchscreen" making it useless. This made me initially decide to wait to get mine fixed until Ford came up with a more bulletproof solution. Slowly, I read how others were getting their trucks fixed by CSP 22B08, and I did receive a letter from Ford informing me that my truck not only qualified for this program, but I only had until October 30, 2022 to have it performed at my dealer or after that date I would essentially be on my own if I didn't. So I scheduled an appointment and after a day at the dealership, they told me it was done and everything is fixed and I should be good to go!. I was relieved, but because I live 2.5 hours away from the dealership and they were unable to provide me with a loaner and gas is expensive, I turned to this forum for confirmation that what the dealer was telling me was correct.
After having some very helpful individuals in this group, check my VIN, they informed me that not only did my dealer not get CSP 22B08 successfully completed, but they tried 3 times, and it failed each time. The next step was for their tech to call the Ford service hotline and speak to a Ford engineer about what to do try next, and for whatever reason, they decided to not do that and just tell me it was successful even though it wasn't. I told the service advisor about what I had learned and he basically told me it was my word against his Tech's word and he is choosing to believe his tech. I then was able to provide screen shots to the service advisor (and I included the shop manager and the salesman I bought the truck from on the email chain as well) proving what I was telling him was correct and that his tech was lying. They still refused to call the service hotline. At this point I was running out of options, so I informed them that I would leave my truck at the dealership for an additional 10 days to give them ample time to call the Ford service hotline to get this figured out, and if they didn't, at the end of the 10 days I would have no other choice but to fill out the survey email I had received from Ford with negative, but honest answers. They chose to do nothing, I picked up my truck and followed through with my Ford survey.
One week later I received a call from a different individual at the dealership regarding my survey. He was very polite, apologetic and told me he wanted to do whatever they could to make this right. I explained to him I had already had the truck at the dealership 3 times previous and how far away I lived. He offered to have someone come pick my truck up and leave me a loaner vehicle. He contacted the Ford engineer, and lo and behold there was another step that their tech didn't do when it was in the last time, and had he called the hotline like he was supposed to, it likely would have been fixed right then and there avoiding a negative survey and any hard feelings. This time, not only did they successfully complete 22B08, but they manually ran all of the backlogged updates (over a years worth) in FDRS. They chnged my oil free of charge and topped off my fuel as well. A day later I received notification that OTA 2.7.1 had successfully installed on my truck, making this the first OTA I had ever received! I now have my truck back and all of those previously mentioned little annoyances seem to be fixed and I can also use cameras at speed! I am very optimistic that I will be able to now receive all OTAs going forward.
Moral of this very long story is don't be afraid to ask for help from this community and push your dealer if you are getting the run around. There is usually at least one or two people at the dealership that genuinely do want to make sure you will be a repeat customer.
Then I read on this forum how some were having hardware, like APIMs and IPCs replaced to fix the problem, only in some cases it made the problem worse, where it would essentially "brick the touchscreen" making it useless. This made me initially decide to wait to get mine fixed until Ford came up with a more bulletproof solution. Slowly, I read how others were getting their trucks fixed by CSP 22B08, and I did receive a letter from Ford informing me that my truck not only qualified for this program, but I only had until October 30, 2022 to have it performed at my dealer or after that date I would essentially be on my own if I didn't. So I scheduled an appointment and after a day at the dealership, they told me it was done and everything is fixed and I should be good to go!. I was relieved, but because I live 2.5 hours away from the dealership and they were unable to provide me with a loaner and gas is expensive, I turned to this forum for confirmation that what the dealer was telling me was correct.
After having some very helpful individuals in this group, check my VIN, they informed me that not only did my dealer not get CSP 22B08 successfully completed, but they tried 3 times, and it failed each time. The next step was for their tech to call the Ford service hotline and speak to a Ford engineer about what to do try next, and for whatever reason, they decided to not do that and just tell me it was successful even though it wasn't. I told the service advisor about what I had learned and he basically told me it was my word against his Tech's word and he is choosing to believe his tech. I then was able to provide screen shots to the service advisor (and I included the shop manager and the salesman I bought the truck from on the email chain as well) proving what I was telling him was correct and that his tech was lying. They still refused to call the service hotline. At this point I was running out of options, so I informed them that I would leave my truck at the dealership for an additional 10 days to give them ample time to call the Ford service hotline to get this figured out, and if they didn't, at the end of the 10 days I would have no other choice but to fill out the survey email I had received from Ford with negative, but honest answers. They chose to do nothing, I picked up my truck and followed through with my Ford survey.
One week later I received a call from a different individual at the dealership regarding my survey. He was very polite, apologetic and told me he wanted to do whatever they could to make this right. I explained to him I had already had the truck at the dealership 3 times previous and how far away I lived. He offered to have someone come pick my truck up and leave me a loaner vehicle. He contacted the Ford engineer, and lo and behold there was another step that their tech didn't do when it was in the last time, and had he called the hotline like he was supposed to, it likely would have been fixed right then and there avoiding a negative survey and any hard feelings. This time, not only did they successfully complete 22B08, but they manually ran all of the backlogged updates (over a years worth) in FDRS. They chnged my oil free of charge and topped off my fuel as well. A day later I received notification that OTA 2.7.1 had successfully installed on my truck, making this the first OTA I had ever received! I now have my truck back and all of those previously mentioned little annoyances seem to be fixed and I can also use cameras at speed! I am very optimistic that I will be able to now receive all OTAs going forward.
Moral of this very long story is don't be afraid to ask for help from this community and push your dealer if you are getting the run around. There is usually at least one or two people at the dealership that genuinely do want to make sure you will be a repeat customer.
Did they have to replace your APIM?
Member
Joined: Aug 2021
Posts: 31
Likes: 12
Can someone please check my vin
1FTFW1E5XMFA41130
im pretty sure I haven’t had an update in a year and half. I took it in two weeks ago for some recalls. I wanted the 22B08 recall done, but after a week, the tech advisor said they couldn’t upload it and it was a software issue. Said to check back in a few months ;(
1FTFW1E5XMFA41130
im pretty sure I haven’t had an update in a year and half. I took it in two weeks ago for some recalls. I wanted the 22B08 recall done, but after a week, the tech advisor said they couldn’t upload it and it was a software issue. Said to check back in a few months ;(
Thread Starter
Senior Member
Joined: May 2021
Posts: 218
Likes: 98
Like Mustang, I purchased mine in April 2021 (February build). I never received any updates. I just had the 22B08 Program update done on 7/12. Since then I have received 2.1.0, then 2.1.1 a couple of days later. I am still a long way off from 2.7X or 2.8X, but at least they are starting to roll in, finely!
Member
Joined: Feb 2014
Posts: 926
Likes: 364
From: NW Arkansas
I tried doing the "UPDATE NOW" for 2.8.1 several times and always got the "update failed" message. So I set the automatic update to EVERY night at 9:00 p.m. It seems like the 2.8.1 AND 2.8.2 came almost immediately. I'm not sure why manually updating would not go thru....as I had my truck parked right outside the window where my internet router is. With auto update...I have my truck parked out in my detached garage which has metal siding and a metal roof on it. Go figure..... 
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