Thankyou for all your help on this.. do you think its worth doing any of the updates in my case at this time? Or maybe just ride it out for now.

 

The dealer website/software used to look at Ford does not allow you to change or do anything to the vehicle itself. It's a "you can look, but you can't touch" kind of thing. You would have to be plugged in to the truck with a proper VCI tool to do any kind of module programming or calibrations. Remote access to the vehicle via its TCU that is set up to communicate with Ford's servers. You can technically (and easily) unplug the TCU and ghost the vehicle from Ford. No "code" is needed because you need a login to the dealer website/software in order to get the info. There is a way for the average consumer to by access to PTS and FDRS. From my understanding, the consumer access to PTS is limited compared to the dealer version, but buying the FDRS license gives you the same FDRS capabilities that the dealer has.

Now, Ford engineers have different access, and they can do more with whatever software they use. How much more is a mystery.

 

If you still have FDRS access, I would do all of them, but especially the APIM. Read the post from Jesse in the link below for the reason why:

https://www.f150gen14.com/forum/thre...49/post-387108

I have come across many people who have config issues after some recent APIM updates. I see in PTS where the OTA process tries to roll back the software it tried to install. When these APIM updates don't install correctly and the OTA process does not correct the config, it can become a problem. Before you know it, you have someone starting a thread about how the dealer has had their trucks for weeks and they can't figure out what's wrong and Ford sucks, etc.

 

Will do.. thankyou..

 

Hello Everyone!

I just registered to this site as I have been following along with this issue. Unfortunately my 2021 F150 Powerboost is having the same issues. It's stuck on an old version of Sync 4 and cannot update, when I go to the software section on my truck the "Automatic Updates" is greyed out and when I set up a manual time for updates it won't retain the data and forgets as soon as I leave the screen. No update version is shown in the truck and when I check for updates it says "Up to date".

I have had the truck in for service 3 times in the last 3 months, each time they say there's nothing they can do, I referenced the older TSB and they said its expired and can't action it. I now have the new TSB 22-2404 and am bringing the truck back in next Wednesday to be checked again. I had someone run my VIN previously and noted that A BUNCH of modules needed to be updated, but since then Ive had it in and the "Update server was down" and "Everything looked okay and as it should"

I was hoping I could bother Rugedraw to run my VIN as well and see what's up with the software updates OTA and in shop before I head back in next week. Ive spoken to Ford Canada who has assured me that the parts/labour needed will be covered under the TSB/Warranty (Covered until 2029). I dont have the GREATEST confidence in heading back in as it sounds like the APIM, TCU and GRW may need to be replaced?

VIN: 1FTFW1ED1MFB73121

(Truck is new to me as of July, was a lease return from someone who clearly didnt action any of the TSB's or software updates)

Thank you!

 

Hello and welcome.

Unfortunately, your truck is on Sync 20301 which is the old bad software known to break the OTA process. The last OTA your truck recorded was in June of 2021. TSB 22-2404 is the correct one to be applied to your case. However, I have seen very few instances where a dealer successfully performs that TSB; most likely due to the cables and time needed to do it. It is easier for them to just say the APIM does not update and order a new one to swap them out. Replacing the APIM will work to get the truck going with updates again (as long as the correctly program the new APIM to your truck), but they are on back-order, so you will mostly likely have to go pick up the truck and take it back when it comes in.

Your TCU seems to be fine as your truck can communicate with the Ford servers. It is very unlikely that the GWM needs to be replaced. This is specifically an APIM software problem. All Sync 4 vehicles will say the vehicle is "up to date" if there is no active OTA trigger in the system for that particular vehicle. To see what Sync version you're on, find the "About Sync" page in your touchscreen settings.

 

thank you very much for this information! I’ll be sure to share this with the team when I drop it off for service.

thank you!

 

Rugedraw - would you be so kind as to enter my VIN: (edit) and take a look at my truck. This a 2022 F-150XL purchased new last November (2022). To my knowledge, I don't think I have had even one update - although I don't know one way or the other to be truthful.

thank you so much in advance for your time.

-Nick

 

In your case, the last OTA recorded by your truck was August of 2022. Two things to note: 1) Your truck being a 2022 was built with newer software that a lot of 2021's are still missing. 2), your truck being an XL without the big screen or all the fancy bells and whistles, will not get a lot or the updates other truck owners got or are waiting for. It is possible that you do have a few modules pending updates and I can check that for you later. However, you wouldn't be missing any updates that give you any new features or anything like that. As far as the OTA problems being talked about on this thread, you don't have anything to worry about.

 

Thank you so much sir. I do understand what you said about all the bells & whistles that others have, I forgot to say that in my request post. This truck does not have all that and I should have said that, I just forgot.

I was mostly concerned that it may have a bad part holding up the updates because as far as I know I have not seen one so far. But I understand I will not be getting as many as most others will with the XL trim.

That August 2022 update was just after building I assume, as that was the production month. I received it new in November 2022.

Again, thank you so much,
-Nick