Software Updates
Senior Member
Joined: Sep 2021
Posts: 3,143
Likes: 1,454
From: Miami, FL
They might, yes. The thing is, your truck may have several updates pending for the BCM if you are far behind. They would have to update your BCM several times before it gets to the update that has potential issues. The dealers have no idea this update is available or that it has issues as it was just released from Ford.
Senior Member
Joined: Sep 2018
Posts: 268
Likes: 155
From: KY
I find it unlikely they update anything at all lol. Sad but true. BUT it is certainly a possibility. However, the two known issues are both with the Quad beam LED's not the projectors.
Senior Member
Joined: Sep 2021
Posts: 3,143
Likes: 1,454
From: Miami, FL
Dealership called back this afternoon after I left a couple of messages to say they've been working on the truck and are still performing diagnostics. They're not sure at this stage whether it's just software updates needed or also parts. That's interesting in that my SecuriAlert is set for 24/7 and I remotely locked it yesterday. No alerts. Hmmm, can they get around the SecuriAlert? Is there any way to remotely check the multiple DTC codes they say my truck is throwing?
Attached
Senior Member
Joined: Aug 2021
Posts: 482
Likes: 165
From: Venice, Florida
Thanks - really appreciate the info!!
Wow - with all those codes, it's a wonder my BC works correctly. Just drove more than 3,000 miles roundtrip up the east coast from SW FL to NYC and used BC all the time on I-95 with no problems. Let's see what the dealer says tomorrow.
They want the rental car back to give me a loaner. Claim the tech is still working on my truck - even though my SecuriAlert indicates no one has even opened any of the locked doors since I dropped it off on Monday. Of course, I'll mention that and share their response.
Wow - with all those codes, it's a wonder my BC works correctly. Just drove more than 3,000 miles roundtrip up the east coast from SW FL to NYC and used BC all the time on I-95 with no problems. Let's see what the dealer says tomorrow.
They want the rental car back to give me a loaner. Claim the tech is still working on my truck - even though my SecuriAlert indicates no one has even opened any of the locked doors since I dropped it off on Monday. Of course, I'll mention that and share their response.
Senior Member
Joined: Sep 2021
Posts: 3,143
Likes: 1,454
From: Miami, FL
Thanks - really appreciate the info!!
Wow - with all those codes, it's a wonder my BC works correctly. Just drove more than 3,000 miles roundtrip up the east coast from SW FL to NYC and used BC all the time on I-95 with no problems. Let's see what the dealer says tomorrow.
They want the rental car back to give me a loaner. Claim the tech is still working on my truck - even though my SecuriAlert indicates no one has even opened any of the locked doors since I dropped it off on Monday. Of course, I'll mention that and share their response.
Wow - with all those codes, it's a wonder my BC works correctly. Just drove more than 3,000 miles roundtrip up the east coast from SW FL to NYC and used BC all the time on I-95 with no problems. Let's see what the dealer says tomorrow.
They want the rental car back to give me a loaner. Claim the tech is still working on my truck - even though my SecuriAlert indicates no one has even opened any of the locked doors since I dropped it off on Monday. Of course, I'll mention that and share their response.
Senior Member
Joined: Aug 2021
Posts: 482
Likes: 165
From: Venice, Florida
That's real good to hear - I can see how it could drive us nuts! 😅
Junior Member
Joined: May 2015
Posts: 15
Likes: 0
From: Arlington, TX
It's been a lengthy process....
...and I'm still not there.
I bought a job1 2021 Platinum Powerboost with 6500 miles on it the first week in Nov. I have been in the market for over a year and finally managed to get a reasonable deal. I came to the forum to find out if anyone else had been struggling with the OTA updates since my truck did not have BC installed yet. I live in the middle of the DFW metro and called the big mid cities dealers looking for someone to install the updates after seeing the TSB on this forum. Nobody wanted to and they made sure I would go away by quoting me 2-4 week repair times and no loaner. I called Ford Customer service and a very aggressive rep took over my cause and somehow convinced Grapevine Ford to try the install. He also arranged to get me a loaner thru FMC while the truck was in for service.
I took the truck in Nov 28th and was told if I didn't need a replacement driveshaft as the result a recall they were going to take care of at the same time, i should have truck back by Fri the 2nd. I called on that Friday and they said they had spent 24 man hours trying to install the updates and they finally got it to work. they were going to perform the recall work and I should be able to pick it up on Mon the 5th. I got a call on Monday saying come get it it's ready. I asked if a tech test drove it (as required by the TSB) to make sure it works because I had not received notification thru FordPass that BC was available. She said that they where absolutely certain it had installed and that they had documentation to prove it (strange response). She went on to say that I would have to contact Ford and pay for a subscription before BC would be available. I knew that was wrong but I called Ford CS and confirmed that if it had been installed, I would have received notification within 4-5 hours thru FordPass. I asked the CS rep to call my dealership and explain that to them. Another week went by and Dec. 9th I got a call that my case had been escalated and they where waiting on next steps from Ford. This past Friday they said it had been escalated again and they were now waiting for next steps from Ford Tech. For the entire time they have had my truck I have been asking them to read the most recent TSB which specifically states that if a vehicle rejects the update multiple times that modules are to be suspect. I feel I'm being ignored.
I bought a job1 2021 Platinum Powerboost with 6500 miles on it the first week in Nov. I have been in the market for over a year and finally managed to get a reasonable deal. I came to the forum to find out if anyone else had been struggling with the OTA updates since my truck did not have BC installed yet. I live in the middle of the DFW metro and called the big mid cities dealers looking for someone to install the updates after seeing the TSB on this forum. Nobody wanted to and they made sure I would go away by quoting me 2-4 week repair times and no loaner. I called Ford Customer service and a very aggressive rep took over my cause and somehow convinced Grapevine Ford to try the install. He also arranged to get me a loaner thru FMC while the truck was in for service.
I took the truck in Nov 28th and was told if I didn't need a replacement driveshaft as the result a recall they were going to take care of at the same time, i should have truck back by Fri the 2nd. I called on that Friday and they said they had spent 24 man hours trying to install the updates and they finally got it to work. they were going to perform the recall work and I should be able to pick it up on Mon the 5th. I got a call on Monday saying come get it it's ready. I asked if a tech test drove it (as required by the TSB) to make sure it works because I had not received notification thru FordPass that BC was available. She said that they where absolutely certain it had installed and that they had documentation to prove it (strange response). She went on to say that I would have to contact Ford and pay for a subscription before BC would be available. I knew that was wrong but I called Ford CS and confirmed that if it had been installed, I would have received notification within 4-5 hours thru FordPass. I asked the CS rep to call my dealership and explain that to them. Another week went by and Dec. 9th I got a call that my case had been escalated and they where waiting on next steps from Ford. This past Friday they said it had been escalated again and they were now waiting for next steps from Ford Tech. For the entire time they have had my truck I have been asking them to read the most recent TSB which specifically states that if a vehicle rejects the update multiple times that modules are to be suspect. I feel I'm being ignored.
Junior Member
Joined: Dec 2022
Posts: 15
Likes: 2
From: Boston, Ma.
Software update fail
Vulnox - I been trying to download & install update 2.8.1 many times and they all fail. Would you be able to check my vin to see what might be going on?
1FTFW1E88MFA73200
2021 F150 Limited
1FTFW1E88MFA73200
2021 F150 Limited
Senior Member
Joined: Mar 2014
Posts: 536
Likes: 92
From: Middle Tennessee
Just finished this kludge with many trial and errors. Long story short, I got the system to update with the USB, however, it seems to be stuck in a loop with he message: RESTART THE VEHICLE TO COMPLETE THE UPDATE. (Something to that effect) . Happens every time the ignition is cycled. Anyone have experience with this?
System doses not seem to be actually updated, still has the old sync info. 🤔
System doses not seem to be actually updated, still has the old sync info. 🤔
Last edited by Willard5.0; Dec 18, 2022 at 04:44 PM.
Senior Member
Joined: Dec 2021
Posts: 313
Likes: 202
From: Texas
Just finished this kludge with many trial and errors. Long story short, I got the system to update with the USB, however, it seems to be stuck in a loop with he message: RESTART THE VEHICLE TO COMPLETE THE UPDATE. (Something to that effect) . Happens every time the ignition is cycled. Anyone have experience with this?
System doses not seem to be actually updated, still has the old sync info. 🤔
System doses not seem to be actually updated, still has the old sync info. 🤔