Just got this last night hope its good news

 

this is the about Sync

 

I just got notification I received the OTA 2.1.1, so maybe things are flowing out better now I hope.

 

just went out and picked up dinner, when I came back inside got a notification from ford pass saying that 2.1.1 was just done.. all it says is that horn/lights added to main screen. Funny, I thought that was already there, guess not...

 

OK, so I finally got a call from my dealer, Ford engineers sent them more stuff to try on the computers. They will be trying again to update all my computers and modules Tuesday. Fingers crossed and I'll report back.

 

Since it seems like you and I are sharing almost identical frustrations, I thought sharing my recent experience may be of interest...

My truck is an XLT 302AHigh built in Dec. '20. Same issues you have described; "MyView" reset at almost every startup, no OTA updates, configuration resets, etc. Here's a very rough timeline of my experience:

April 2021 - First dealer visit. Despite an obvious lack of acknowledgment by the dealer that there was any systemic issue, they claimed to have "flashed" my Sync4 system. Symptoms were all still present at the time I started it in the service lot.

October 2021 - Second service visit. After three days of delays and postponements, I was told that they "could not identify any issues" with my Sync4 system or any internal modules. The tech also suggested that a wireless charging pad plugged into my front USB port (which was only a few weeks old at the time) could be the cause of the issue. Again, zero change in any of the Sync issues.

November 2021 - After two friends finally took delivery of their '21s, I noticed several features in their trucks that were not present on mine (cams at speed, 3rd party nav in dash, etc). Both trucks are higher trims than mine (one lariat, the other platinum), so the additional features could easily be explained, but I then began to rake through this and other owner forums only to find that many, if not all, of the feature "bugs" I'm experiencing seem to be addressed & resolved with power-up and/or Sync core updates. I inquired with the dealer about having these updates applied manually and was told it would not be considered "warranty work" and that I could expect to pay for 4-8 hours of diagnostics at a rate of $198 per hour.

December 2021 - After several weeks of back-and-forth with the OTA support team at Ford, I was finally able to determine that updates sent to my truck had been reported as "failed" (there was never any indication on my Sync system or my Fordpass app that updates were even available, let alone that any had attempted to push/install). When I refused to settle for their "just wait for some update that may show up someday" response, they suggested to have updates installed by a dealer. When I told them the cost estimate that was provided they assured me it would be covered by warranty and gave me support case IDs to use as references.

January 2022 - Dropped my truck off for visit #3 with a thorough, written description of the issues I'm having, my interaction with Ford support, and my specific expectations for having my Sync system updated if they could not provide fixes without doing so. I was made aware of an active recall concerning my driveshaft, parts for which would take several weeks to obtain. Fair enough on the delay, but I re-emphasized my request to have the Sync issues addressed. While awaiting the driveshaft parts, I had made several inquiries regarding the Sync repair status and was led to believe it was resolved by comments such as "taken care of" and "that is done". Yesterday, after having my truck for 18 days, I was told that the recall work was complete, but an "issue" remains with the Sync repair. To no surprise of mine, they were having problems updating the system and were communicating with ford.

Today, Jan 21st - Dealer called this morning to inform me that I can pick up the truck, but that they were unable to resolve any of the Sync issues for which it was brought in for. They claim that the APIM was replaced and reprogrammed, but that the firmware and updates were not able to be installed via USB. Without any reference to the previous claims that the issues were resolved, the rep stated that he was told by Ford that the problems I reported are "known issues" and that there is a software-based solution that addresses them specifically scheduled to be released on February 22nd. While the implied recognition by Ford is somewhat encouraging, he explained that there is nothing further they can do until the "fix" is released to them. If and when that occurs, I will need to bring the truck in again to have it installed. He also stated that, depending on the results of this promised update, it may be necessary to replace the APIM once again.

I am with you 100% on this. I hate that I am so frustrated with what is certainly the nicest vehicle I have ever owned, but at the same time, I spent more on this truck than any other (probably more than my first 6 or 7 cars combined!). The fact that I have been dealing with these issues since the day I left the lot and now need to wait (at least) another month for any hope of them being resolved really does sour the enjoyment of an otherwise great truck. Assuming that visit #4 actually does provide a fix, I will have driven close to 20,000 miles before obtaining functionality that was promised (and PAID for) when I bought it. That's simply unacceptable and will be a primary factor in my decision to remain with Ford in the future.

 

So, for about three months now, I can’t toggle on automatic updates, and sync does not show a version number. At the start of all this, Fordpass told me on two occasions that an update (I think 1.7.1) failed, but nothing since. I strongly suspect that this is a software issue, as others that report update failures have talked about dealers doing things like replacing the APIM, but they don’t seem to get it fixed. I’ve been giving Ford time to get a fix worked out and notify the dealers, rather than taking the truck in and having them start tearing stuff apart. Maybe the pending 2/22 update discussed above is intended to fix this.

has ANYBODY gotten this update failure issue fixed?

 

I suspect this problem with the OTA’s is well know to Ford engineers, and they’ve been struggling to get the bugs worked out. Perhaps this is the reason they’ve delayed getting bluecruise to those of us with earlier truck builds; it’s clearly not an issue with the bluecruise software itself, since trucks are being built with it since Q3 2021.

 

There's also a new head of software who came from Apple and probably wants to get it right the first time.

 

I doubt any ota fix will get to our malfunctioning trucks. The main reason I'm trying to continue bringing it in to the dealer is to start a documented log of the problems I have had. I don't want to have Ford buy back my truck, but at some point being frustrated with my still not correct vehicle will be more than I can take!