Software Updates
Senior Member
Joined: Feb 2012
Posts: 3,770
Likes: 2,178
From: SE Michigan
That seems to be happening to many people. I had similar, weird issues back at in late Dec-'21 after OTA 1.7.1 had been applied. Menu items were graying out, WiFi would not connect to my access point, most of the adaptive cruise functions were deactivating, etc, etc.... I took the truck to the dealer where they applied TSB 21-2249 to reload and recalibrate the IPMA. Afterwards everything was operating correctly.
Now, oddly enough I am starting to see weird things happen with my Adaptive Cruise once again. After 2 months of working flawlessly, it is now turning off Adaptive Cruise every time I turn off the truck. To get it working again, I have to turn on Adaptive Cruise, go into the menu and manually turn SSR on (or off then on depending on whether it maintained the SSR setting from the previous key cycle). Then it works fine until I turn the truck off again, at which point I have to redo that process again. It is not saving my selections like it used to do. It is a really pain in the rump. I have been seeing some instances of data downloading to the truck, so hoping that there is a multi-part OTA being delivered and once applied, all of these functions will start working again. Maybe wishful thinking, but I am holding out hope... I really don't want to have to take it back to the dealership for another 2 day period without my vehicle (no loaners readily available, back when I took the truck in before there was a 4-6 week queue if I needed a loaner).
Now, oddly enough I am starting to see weird things happen with my Adaptive Cruise once again. After 2 months of working flawlessly, it is now turning off Adaptive Cruise every time I turn off the truck. To get it working again, I have to turn on Adaptive Cruise, go into the menu and manually turn SSR on (or off then on depending on whether it maintained the SSR setting from the previous key cycle). Then it works fine until I turn the truck off again, at which point I have to redo that process again. It is not saving my selections like it used to do. It is a really pain in the rump. I have been seeing some instances of data downloading to the truck, so hoping that there is a multi-part OTA being delivered and once applied, all of these functions will start working again. Maybe wishful thinking, but I am holding out hope... I really don't want to have to take it back to the dealership for another 2 day period without my vehicle (no loaners readily available, back when I took the truck in before there was a 4-6 week queue if I needed a loaner).
I also specifically mentioned that I was getting at least 4 or 5 of the erroneous error messages identified in TSB 21-2249. I have an appointment for THAT on 03 MAR 2022, but I told them I didn't want to have to bring it in TWICE: Once to apply the fix for the TSB and again for the BlueCruise update that isn't happening OTA for me. FML.
Senior Member
Joined: Sep 2018
Posts: 116
Likes: 23
I have 2 nearly identical Platinum high Job 1 trucks. I initiated buy back from ford over this, they denied yesterday and that I could go to arbitration but go pound sand an dhave a nice day.
I'm going to take it to arbitration as this is complete bull****.
FYI they told me that it is now Q2 2022 not Q1 2022 for the OTA update or at the dealer ...
This is beyond acceptable, the Job 2 trucks rolled off the line with Blue Cruise enabled.
When MS does this and promises ghost ware to get you to spend the 6M to update to D365 its is not acceptable either .
I'm going to take it to arbitration as this is complete bull****.
FYI they told me that it is now Q2 2022 not Q1 2022 for the OTA update or at the dealer ...
@Ford Motor Co. are you listening???
This is beyond acceptable, the Job 2 trucks rolled off the line with Blue Cruise enabled.
When MS does this and promises ghost ware to get you to spend the 6M to update to D365 its is not acceptable either .
5 Year Member
Joined: Jul 2015
Posts: 216
Likes: 74
Senior Member
Joined: Sep 2021
Posts: 656
Likes: 268
From: N. Texas
definitely makes a person wonder…. I have driven a Ford for over 25 years and this experience is definitely making me reassess what my next purchase will be…. It is a shame they can’t seem to get their act together, especially since technology is only going to get even more complex over time…. We can only continue to hope for some progress, but if the other poster is right about the Blue Cruise pushing out the Q2-22 now, it is becoming farcical…
Senior Member
Joined: Sep 2021
Posts: 656
Likes: 268
From: N. Texas
Am I reading that transcribed message correctly in that it says SECOND HALF OF 2022 and not Second Quarter....? If that is accurate, this is now becoming worse than farcical... That means people who bought these vehicles with the added cost for the Prep package in good faith with the understanding they were going to get the Blue Cruise update Q3-21 are now looking, at best, Q3-22 if not worse...? Wow... Come on Ford, you are better than this. Or at least you used to be... I guess times they are a changin'.....
5 Year Member
Joined: Mar 2019
Posts: 720
Likes: 297
From: Twin Cities, MN
Shot in the dark, but has anyone noticed any differences between 2.4GHz wifi and 5GHz? 5 is generally faster, but I get a stronger signal with 2.4. As finicky as these trucks are I would not be surprised if it works better on one or the other.
Senior Member
Joined: Sep 2021
Posts: 656
Likes: 268
From: N. Texas
Mine will not connect 5Ghz. I was not aware that it even could support 5Ghz...