Any word on when the February stuck OTA fix will be released?

 

Hi there! This doesn't sound like an experience we want you to have with your F-150. Could you please send us a PM with your VIN and the name and location of your Ford dealer? I can look into your software update on my end.

 

So I contacted Ford onboard technology team and was referred to help.ford.com which provides the status of your vehicle software update.
Current version of Sync 4 is SYNC4 v4.0.21223.
Unfortunately, the call center is relatively clueless what Ford will be releasing for fixing in the near future so they refer you the dealer.
If the dealer is not helpful then, the only option is to contact Ford customer support and open complaint. Complaints get the dealers attention fairly quickly.
I asked if he's of heard of higher level complaints coming in and the answer was yes. Workforce shortage has caused dealers to cut back on training since that takes the tech out of shop.
So the dealers are sending one person to training and hoping the knowledge will percolate throughout the shop.
For what this is worth!

 

My currently installed Sync version is showing v21281 revision 244, so you may be in line for another OTA soon.

 

Mine just updated to V 21281 rev 244 as well effective Sunday so it's rolling out.

 

Mind doesn't show ANY version info. AND I cant turn updates on or off.

 

For the record: This is the 13th new Ford or Lincoln vehicle I've purchased in the past 16 years from the same dealership and I've had it nearly a year without being able to use a feature I PAID for already (Blue Cruise / Active Prep 2.0).

 

That seems to be happening to many people. I had similar, weird issues back at in late Dec-'21 after OTA 1.7.1 had been applied. Menu items were graying out, WiFi would not connect to my access point, most of the adaptive cruise functions were deactivating, etc, etc.... I took the truck to the dealer where they applied TSB 21-2249 to reload and recalibrate the IPMA. Afterwards everything was operating correctly.

Now, oddly enough I am starting to see weird things happen with my Adaptive Cruise once again. After 2 months of working flawlessly, it is now turning off Adaptive Cruise every time I turn off the truck. To get it working again, I have to turn on Adaptive Cruise, go into the menu and manually turn SSR on (or off then on depending on whether it maintained the SSR setting from the previous key cycle). Then it works fine until I turn the truck off again, at which point I have to redo that process again. It is not saving my selections like it used to do. It is a really pain in the rump. I have been seeing some instances of data downloading to the truck, so hoping that there is a multi-part OTA being delivered and once applied, all of these functions will start working again. Maybe wishful thinking, but I am holding out hope... I really don't want to have to take it back to the dealership for another 2 day period without my vehicle (no loaners readily available, back when I took the truck in before there was a 4-6 week queue if I needed a loaner).

 

Yes, I have a Job 1 truck too with a 7/21 build date, so I'm in the same boat as you for Blue Cruise.

 

Hello,
could you please check and see why my truck will not update.
Thanks

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