Thanks! Yeah since everything is working and I never adjust that stuff, I figure I will just wait an OTA or two and see if it works itself out. Worst case I will do a factory reset and see where I land.

Thanks for replying!

 

@vulnox , my fellow Michigander, you're a great American! Thanks very much for what Forscan had to say about my OTA status. As you could tell, at about the time you were pulling up that info, Power-Up 2.8.2 was dropping on my truck--and I've just received FordPass notification that BlueCruise has been activated. BTW, for the short time while I was on 2.8.1, when I entered onto a "hands-free Blue Zone", I briefly received the preparatory window in the IPC saying, "BlueCruise Active - Keep Your Eyes on the Road", and last night I received my first heads-up from the activated camera to watch the road (I'd briefly looked down)--even though BlueCruise wasn't fully in place until receiving 2.8.2 today.

Again, my F-150 was a Dearborn build on 2/25/2021, per the window sticker. The driver door-area label says mfr'ed 3/2021, and I took delivery of the special order (which was cancelled by someone who probably became tired of waiting) on 4/24/2021. I lucked into a very beautiful truck, especially considering the PCO, X-plan and other incentives at the time, + the trade-in on my '19 Edge ST. I've had the truck connected to my good-signal Comcast WiFi since Day 1, and received quite regular OTA's throughout most of 2021, until hitting a Power-Up roadblock seemingly at 2.1.1, although that number may not have registered on my update-status screen in SYNC before it became grayed-out. I've been leery about going for the 21G01 dealership BlueCruise-activation program from the outset, and the horror stories which quickly appeared on this forum did nothing to change my mind. My #1 goal has been to get OTA's restarted and coming regularly, and I've regarded BlueCruise as simply a nice safety supplemental which could come in its good time, preferably via OTA.

I went to my dealer on March 15, with the primary complaint of the truck having recently begun to fall into Deep Sleep Mode each day, + I wanted to address the Trailer Relay Module recall and, as I told the service advisor, "if possible, the APIM update which shows on FDRS--however much of all that which you guys can accomplish in one day." Horrible experience that time, as they didn't get squat done, even diagnostically, in over 8 hours--after the service advisor hadn't listened to me, including after repetition. The one good outcome of that visit was, after sharing my unsatisfactory experience with the service manager, I came away with his volunteered cell # and his offer that I should schedule all future appointments directly through him, and he would smooth the way each time. Where software was concerned, the manager committed to hooking me up with one of his two tech gurus in that regard. I told him that I wouldn't abuse cell/text access to him, and he essentially replied no problem, to go ahead, abuse him, haha. So, Lose-Win-Win-Win.

Went back on April 26, and the service manager introduced me to one of those software update-specializing techs, who seemed to be a very good listener. I had Ford's March 31, 6-page announcement letter to dealers about 21G01. I held the letter up to the tech and told him to rest assured, this is what I do NOT want, at least not yet, since the manager and I were in agreement that the 21G01 process seemed to badly need fixing. I explained to the tech that I had personally read the Detroit Free Press article from late Feb. 2021, in which a Ford rep was quoted--14 months earlier--as saying that resolving the Deep Sleep issue was software related. I then advised the tech that, besides correcting Deep Sleep and knocking out the Trailer Relay Module recall, my only other priority was restarting OTA updates. I explained that he would note there were pending SW updates for the APIM, the TCU and the GWM, and I said to him, "I respect that you're a Ford technical expert, and I know my place as a radiologic tech; at the same time, I've heard, which seems to make sense, that updating the Gateway Module first is necessary to a good outcome. I'll leave you with that thought." He smiled and nodded.

Late that day, the service manager reached out and said that one of the more substantial updates was in progress and that, unfortunately, it couldn't be paused once started, so the truck would need to stay overnight. I had declined his offer that morning to take a Bronco loaner for the day, instead opting for shuttle service by his courier, since I live nearby. When the manager later said that the truck needed to stay for one night, I then took him up on the earlier offer of the Bronco, until I could swap it for the truck the next day. After work the following day, I got the truck, at least feeling comfortable that the manager and tech had made their best good-faith efforts at progress within 17+ hours. The tech said that he'd followed the manager's instruction to do "every module update available" through FDRS, so if that was true, apparently the dealership sucked up much of the cost of the updating, due to my atrocious experience at the previous visit (my first really bad one there in 10+ years).

Turned out, however, that Deep Sleep persisted--annnnnnd OTA updates still hadn't resumed by the time I had an appointment seven days later, on May 3. At that time, I spoke with the tech again, pointing out that the OTA's remained stalled and I still wasn't able to schedule automatic updates on all five business days each week, as Ford recommended in their March 18 e-mail, "Final Steps to BlueCruise". I asked the tech that he once more give both issues and Deep Sleep his best shot--"with the help of Ford Engineering as needed"--again, just for one day at a pop. I'm not a fan of handing over a vehicle for more than a day, right off the bat, because then focus dissipates and things begin to go in slow motion. I've developed the habit of arriving as soon as the service department opens, even though I'm a 2nd-shifter.

Picked up the truck toward the end of that day. Again there were pleasant, professional communications at handoff. I was advised that the visit would remain open on the books, since there wasn't certainty that Deep Sleep had been overcome, and I was asked to update the manager about that in a few days. Regarding the OTA updates, the tech said he'd worked with the engineers and found that the APIM and TCU had been "locked-up", but they got that corrected. There are a lot of "op codes" and other shorthand on the service paperwork (none of it preceded by the letters "TSB", "FSA", "CSP", etc.), which I later picked up after finding that Deep Sleep apparently was irradicated and that I was able to schedule automatic updates daily. The paperwork does mention "4.0 hrs to recover APIM ... installed all updates for APIM, TCU and Gateway modules. Retest system OK."

Deep Sleep appears to be a thing of the past, and I've since received Power-Ups 2.7.3, 2.7.4, 2.8.1 and 2.8.2. Key takeaways:

1) With a truck build date of 2/25/21, I haven't required any hardware replacement--which makes me wonder how many such replacements for others were really necessary.

2) Resolving Deep Sleep may have been a prerequisite to restarting OTA's, given that a tip-top battery charge is essential to accomplishing updates via FDRS.

3) Refamiliarizing oneself with Ford's March 18 e-mail, "Final Steps to BlueCruise", which went out to at least those of us who joined the Early Access Program, is very worthwhile; it includes some info which I'd forgotten/not absorbed.

4) In that same March 18 e-mail is the direct phone number to the area of the Ford Customer Relationship Center which addresses software/BlueCruise concerns. I opened a case with them, told them that I was writing down the case # for future reference--and within about 24 hours, the floodgates seemed to open on the OTA deliveries. I told them that other owners have reported such as getting 2.8.1, 2.8.2 and 2.8.3 on back-to-back-to-back nights, and, as a charter Early Access member, I expected the stuff to start flowing a.s.a.p. The very pleasant, thorough rep there said she was typing all that in as we spoke ... and was putting "a.s.a.p." in capital letters! I haven't been able to complain about the download results since then! I suppose, as the axiom goes, "The squeaky wheel gets the grease."

Thanks for all of y'all's insights and assistance!

 

My pleasure. All will be well. Thanks again for the Forscan run!

... Oh, about that Forscan run, I meant to include in my comprehensive lessons-learned share, above, that the initially failed--and ultimately successful--4 hardware-module updates that I recently received OTA suggest that maybe more downloads which originally were thought to require FDRS will land OTA. That would be outstanding.

 

Didn't want my longer lessons-learned share, above, to become any more like "War & Peace", so ...

... And I feel that ideally when FordPass notifies us that an OTA update has downloaded and "will install at your next scheduled preferred time" (or some such, on those occasions when the truck can't be driven during installation), the best thing to do is go out to the truck a.s.a.p. and tap "Update Now", to get the installation done; likewise, then FordPass notifies that an installation has completed, may as well "go out to the truck a.s.a.p." and tap on the icon in the upper-right of the SYNC screen to acknowledge the installation. I may be mistaken, but I suspect that taking those two steps at the first opportunity will speed up further updates, of at least not result in update "failures" perhaps because the previous update hasn't yet been acknowledged in-vehicle by the owner. Doesn't hurt.

 

Do I need to have Ford Pass on my phone to receive updates or can I just connect my truck to my wifi?

 

just connect the truck to Wi-Fi. Fordpass is a really handy tool to have. If you don't use it, you're missing out.

 

eh i'm good on ford collecting my data

 

Hi. What is the direct phone number please? nm found it 1‑83‍3‑92‍6‑32‍87

 

Correct, thanks. I had already typed "a book" with that update & was just powering through to the end. Ideally everyone shouldn't need to search their inbox.

 

My truck just spend 10 days at the dealership with zero results. The kept telling me that Ford doesn’t know what’s wrong with it. My Sync 4 will not update or even show the version it’s on. They said they are stopping the ECU reprogramming recall because they couldn’t get mine to work. What success stories do you guys have to fix this? Or is there a way I can update it?

Thanks!