Jan 30, 2015, 12:33 PM
Last edit by: IB Advertising
Issue: Cannot default the My Ford Sync system (without Navigation) to Bluetooth audio
Some users are having an issue with when they turn the ignition on their My Ford Sync system reverts to Line-In even though they were using Bluetooth audio when they turn their vehicle off. They would like to have the system revert back to Bluetooth audio instead of having to go through the menus to be able to get to Bluetooth audio or use the voice commands. A Ford customer service representative FordIVTteam actually joined in the conversation and gave the reason why Ford made this change (as it would previously revert to Bluetooth) and the best method to get back to the source they wanted.
Read the full discussion below.
Some users are having an issue with when they turn the ignition on their My Ford Sync system reverts to Line-In even though they were using Bluetooth audio when they turn their vehicle off. They would like to have the system revert back to Bluetooth audio instead of having to go through the menus to be able to get to Bluetooth audio or use the voice commands. A Ford customer service representative FordIVTteam actually joined in the conversation and gave the reason why Ford made this change (as it would previously revert to Bluetooth) and the best method to get back to the source they wanted.
Read the full discussion below.
Can Sync default to Bluetooth Audio?
lol, wut
Joined: Sep 2011
Posts: 553
Likes: 27
From: Texas
Thank you, Antonio.
The current functioning of the basic SYNC system not defaulting to Bluetooth audio is by design - this is no bug, nor is the occurrence any sign of SYNC malfunctioning. The current features were decided based on information that was available at the time (for those catching up, I provide a little further context about that here: https://www.f150forum.com/f38/can-sy...9/#post3005966). That said, If you're unsatisfied with anything about the investment you've made, it is up to us to rectify it. That is our duty and our privilege.
As it is, since you are now receiving many complaints about, and requests to change the current behavior, this needs to be brought to the attention of the person(s) in charge of the IVT. They need to know the previous decision was the incorrect one, and that it needs to be changed.
Now, I would love nothing more than to provide an exact timeline of when - or even if - this change would be implemented. Unfortunately, this just isn't information I have. I can promise you one thing though: your voices do not fall on deaf ears. I'm grateful to serve in whatever capacity I can to help, I just don't intend to make any implications that I'm unsure of. The Ford New Ideas page is checked personally by our engineers for insights/inspirations and is the shortest distance between the customer and product developer. I invite any owner with even the smallest of suggestions to visit the site and submit your feedback: http://social.ford.com/your-ideas/technologies/
Antonio
Antonio
Perhaps a call or letter should have been made to customers explaining that the Ford Sync system is not responsible for the battery drain, instead of arbitrarily changing the behavior of the radio.
PS: Anybody selling a MyFord Touch system?
Ford Customer Service
Joined: Jul 2013
Posts: 1,906
Likes: 317
I'd like a chance to help out with your issues. Do you mind private messaging me what specifically is going on with your radio and your VIN to check the software level?
Nick
Senior Member
Joined: Jun 2013
Posts: 229
Likes: 20
From: Fort Worth Texas
How about you work on the problem that everyone in this thread is complaining about, instead of picking two out of the crop that are singular inccidents.
Just Another Member
Joined: Jun 2011
Posts: 7,111
Likes: 191
From: New England
I see the Ford rep having two choices:
1) Take on the problems they can actually do something about first, then the deal with the ones that are completely out of their control.
2) Waste their time trying to fix something they can't, and ignore the problems they can do something about.
Since the Ford rep is probably not in a position to re-engineer Sync, I'd prefer to see them help where they can, but that's just me.
Of course there is that third option where they just go away.
1) Take on the problems they can actually do something about first, then the deal with the ones that are completely out of their control.
2) Waste their time trying to fix something they can't, and ignore the problems they can do something about.
Since the Ford rep is probably not in a position to re-engineer Sync, I'd prefer to see them help where they can, but that's just me.
Of course there is that third option where they just go away.
5 Year Member
Joined: Mar 2014
Posts: 453
Likes: 145
From: NorCal
They don't need to reengineer it, they just need to provide periodic updates based on customer feedback and bug fixes, LIKE HOW EVERY SOFTWARE VENDOR IN THE WORLD WORKS. Would you buy a $40,000 computer that never got an update from the vendor?
/scuse the yelling
/scuse the yelling
