Sync 3 Memory Issue
Senior Member
Joined: May 2017
Posts: 149
Likes: 50
From: Red Deer, Alberta
also, along with the memory issue, i did a check for updates yesterday. it got stuck in a loop looking for updates. after an hour of searching to see if there is an update OTA wi/fi i turned the truck off and gave up.
Member
Joined: Oct 2021
Posts: 54
Likes: 23
From: Texas
I'm about to lose my mind over this. I've done everything I can short of screaming at the service advisor. After a master reset and USB (re?)install of 22251, my versions match (owner.ford.com vs. APIM) and I get the sync pop-up less frequently, which felt like progress. But now the memory problems have worsened. It is now dropping my stored navigation favorites (not just my history), it more frequently dropping my preset pages to 2 (from 5) and it's also forgetting preferences like how I want it to route my drives, which it wasn't doing before. It used to be that the pop-up was the indicator that the memory had been erased. Now it erases stuff every time I get in the car. If it starts forgetting my radio presets, I'm really going to lose my cool.
On top of all this, my service advisor stopped replying to emails and won't return my voicemails. WTF!!!
On top of all this, my service advisor stopped replying to emails and won't return my voicemails. WTF!!!
Senior Member
Joined: May 2017
Posts: 149
Likes: 50
From: Red Deer, Alberta
as of today my radio goes to am radio on start up added to the list of made of issues already.
A family member of mine works at ford and said he thinks its an update issue and that one will prolly come out soon.
with that being said, i know mine has an OTA update issue now as well. when i search for an update it gets stuck in a loop and does nothing.
i was told by him, that i will have to do a usb update to get this all cleared up. He said ford is aware of the issue to the best of his knowledge but he thinks
the forscan guys will figure it out before ford will
A family member of mine works at ford and said he thinks its an update issue and that one will prolly come out soon.
with that being said, i know mine has an OTA update issue now as well. when i search for an update it gets stuck in a loop and does nothing.
i was told by him, that i will have to do a usb update to get this all cleared up. He said ford is aware of the issue to the best of his knowledge but he thinks
the forscan guys will figure it out before ford will
Senior Member
Joined: Jun 2021
Posts: 810
Likes: 587
Add me to the list of affected 2019s. Sync 3.4 build 22251 shown in the truck and in the owner's online portal. Only issues for awhile were long boot times and OTA update prompts until this week when Android Auto toggled itself off. It's remained toggled on since I re-enabled it but I did get the prompt, just now, to continue to Android Auto after I plugged my phone in.
Bittersweet that I'm not the only one dealing with this issue.
Bittersweet that I'm not the only one dealing with this issue.
Senior Member
Joined: Feb 2021
Posts: 319
Likes: 110
"Sync 3.4 build 22251 shown in the truck and in the owner's online portal."
My owner's portal says 23088, my truck doesn't. The portal says I have the current version (which I obviously don't). It's odd that some people are now saying their owner's portal says 22251, I wonder if Ford pulled the 23088?
ETA: My Ford Portal now says "3.4.22251", when it used to say 3.4.23088... I suppose Ford now knows there is a problem, they should fess up and tell people.
My owner's portal says 23088, my truck doesn't. The portal says I have the current version (which I obviously don't). It's odd that some people are now saying their owner's portal says 22251, I wonder if Ford pulled the 23088?
ETA: My Ford Portal now says "3.4.22251", when it used to say 3.4.23088... I suppose Ford now knows there is a problem, they should fess up and tell people.
5 Year Member
Joined: Feb 2019
Posts: 2,645
Likes: 1,341
I'm about to lose my mind over this. I've done everything I can short of screaming at the service advisor. After a master reset and USB (re?)install of 22251, my versions match (owner.ford.com vs. APIM) and I get the sync pop-up less frequently, which felt like progress. But now the memory problems have worsened. It is now dropping my stored navigation favorites I also have that issue (not just my history), it more frequently dropping my preset pages to 2 me too but still has the presets when I restore it to 4 pages (from 5) and it's also forgetting preferences like how I want it to route my drives, which it wasn't doing before. It used to be that the pop-up was the indicator that the memory had been erased. Now it erases stuff every time I get in the car. If it starts forgetting my radio presets, I'm really going to lose my cool.
On top of all this, my service advisor stopped replying to emails and won't return my voicemails. WTF!!!
On top of all this, my service advisor stopped replying to emails and won't return my voicemails. WTF!!!
Senior Member
Joined: Feb 2021
Posts: 319
Likes: 110