I might still have the previous version on a flash drive, but I don't think it'll let you install it again. My understanding is there's a version check and if the version on the unit is the same or later it won't install.

 

It won't. The more technologically advanced out there know how to do it, but I'm not one of them.

 

Same here. What is on fordowner does not match what is on my truck.

 

I tried Chat again, they agree something isn't right, can't unlock the download, go to the dealer.

 

I went to the dealer this morning on this issue and the service advisor said he hadn't heard anything about this issue, could not find a bulletin on it suggested I download the latest sync version and reinstall it. He assured me it could be downloaded to USB, even if I already have the same version installed, and the truck would reinstall it. Got to my computer, learned it can't be downloaded. Got on a Ford chat and they confirmed as much ... then told me to do a master reset. I said I was nervous about that approach because others had issues after doing the same. Only other advice they could give me was I should go to a different dealer and sent me a link to a dealer locater website. I told them they were as not helpful as Sync customer support and the dealer and they responded by escalating my situation. They asked me for my Sync serial number, gave me a case number and told me someone would contact me in 7-10 days. Anyone want to put odds on whether they contact me???

I'm tempted, but also scared, to try a master reset ...

 

Regarding the master reset - it didn't make it worse, but it also didn't solve anything for me.

I'm tempted to chat with them to just add another voice for the same issues. The more they hear about it, the more likely they will pay attention to it and maybe release a fix.

 

Mine won't even Master Reset anymore. The Ford site won't let you d/l the file if you have already d/l'd it, there is just no option to do so. Going to the dealer is a waste of time (see above) in my opinion and many will just try to charge you or say it is the APIM (which it may well be.)

My issue with buying a new APIM is that so many people with 19-20 trucks on here are having the exact same problem, who is to say I get a new one and get the same problems (or just don't ever d/l an update.)

 

Dealer replaced the APIM on my 2019 yesterday. So far so good. No more issues.

 

Thanks for the udpate and feedback. Good to know. What version software does it have?

 

Just received the following in an email in response to my case:
Thank you for contacting the In-Vehicle Technology Team of Ford Motor Company. We do apologize for the inconvenience you are experiencing with our Ford product.

I have received your escalated case regarding your OTA Update issue. Please visit your local dealership for assistance with this concern. If the dealership needs more information, they will follow TSB 22-2254. They will know where to look. If they need further assistance, they can contact the Technical Assistance Hotline.

Please feel free to reach back out to us if you have any concerns by phone, chat, or social media channels. Thank you for being a part of the Ford family.