Sync update - cannot find installation files
#1
Sync update - cannot find installation files
I'm having problems with my phone bluetooth disconnecting so wanted to update my Sync. I believe I'm on 5.8 right now.
I have a 2011 F150 King Ranch.
I downloaded the installation files on a large Fat32 USB just like the instructions said. I was given the 2 installation files and the folder with the data. When I went to install the update, it tells me that Sync cannot find the installation files.
I've tried it with multiple USB drives; I've downloaded the files multiple times; I'm trying it with the car running and in park. Nothing is working.
Any help would be very much appreciated.
Thanks, Paul
I have a 2011 F150 King Ranch.
I downloaded the installation files on a large Fat32 USB just like the instructions said. I was given the 2 installation files and the folder with the data. When I went to install the update, it tells me that Sync cannot find the installation files.
I've tried it with multiple USB drives; I've downloaded the files multiple times; I'm trying it with the car running and in park. Nothing is working.
Any help would be very much appreciated.
Thanks, Paul
#2
FF/Mediccape cod retired
sync
I'm having problems with my phone bluetooth disconnecting so wanted to update my Sync. I believe I'm on 5.8 right now.
I have a 2011 F150 King Ranch.
I downloaded the installation files on a large Fat32 USB just like the instructions said. I was given the 2 installation files and the folder with the data. When I went to install the update, it tells me that Sync cannot find the installation files.
I've tried it with multiple USB drives; I've downloaded the files multiple times; I'm trying it with the car running and in park. Nothing is working.
Any help would be very much appreciated.
Thanks, Paul
I have a 2011 F150 King Ranch.
I downloaded the installation files on a large Fat32 USB just like the instructions said. I was given the 2 installation files and the folder with the data. When I went to install the update, it tells me that Sync cannot find the installation files.
I've tried it with multiple USB drives; I've downloaded the files multiple times; I'm trying it with the car running and in park. Nothing is working.
Any help would be very much appreciated.
Thanks, Paul
having the same problem frustration level 10
#4
Senior Member
Don't use an extra folder. Use an empty drive and copy the items into the root directory.
#5
I'm having problems with my phone bluetooth disconnecting so wanted to update my Sync. I believe I'm on 5.8 right now.
I have a 2011 F150 King Ranch.
I downloaded the installation files on a large Fat32 USB just like the instructions said. I was given the 2 installation files and the folder with the data. When I went to install the update, it tells me that Sync cannot find the installation files.
I've tried it with multiple USB drives; I've downloaded the files multiple times; I'm trying it with the car running and in park. Nothing is working.
Any help would be very much appreciated.
Thanks, Paul
I have a 2011 F150 King Ranch.
I downloaded the installation files on a large Fat32 USB just like the instructions said. I was given the 2 installation files and the folder with the data. When I went to install the update, it tells me that Sync cannot find the installation files.
I've tried it with multiple USB drives; I've downloaded the files multiple times; I'm trying it with the car running and in park. Nothing is working.
Any help would be very much appreciated.
Thanks, Paul
I can help! What web browser are you using?
Shaay
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#10
Thank you. Can you please send your VIN and the time you last tried downloading the update?
kwright73,
I received your PM; we can continue to work there.
Shaay
I received your PM; we can continue to work there.
Shaay