I'm having problems with my phone bluetooth disconnecting so wanted to update my Sync. I believe I'm on 5.8 right now.

I have a 2011 F150 King Ranch.

I downloaded the installation files on a large Fat32 USB just like the instructions said. I was given the 2 installation files and the folder with the data. When I went to install the update, it tells me that Sync cannot find the installation files.

I've tried it with multiple USB drives; I've downloaded the files multiple times; I'm trying it with the car running and in park. Nothing is working.

Any help would be very much appreciated.

Thanks, Paul

 

Paul
having the same problem frustration level 10

 

Having the same issue.

 

Don't use an extra folder. Use an empty drive and copy the items into the root directory.

 

Hey guys,

I can help! What web browser are you using?

Shaay

 

I used Mozilla

 

Thanks, 5.OH. Are you working on a Windows or an Apple computer?

Shaay

 

It's a Windows computer.

 

I have tried on Windows with Internet explorer, and Chrome. Linux with Firefox and Chrome. Also on Mac using Safari. Same result on every attemp. Installation files not found.

 

Thank you. Can you please send your VIN and the time you last tried downloading the update?

kwright73,

I received your PM; we can continue to work there.

Shaay