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Sep 12, 2022 | 05:34 PM

#2891

antho

5 Year Member

Joined: Oct 2015

Posts: 3,202

Likes: 886

Quote:

Originally Posted by rugedraw

They didn't touch your truck until today. They have tried to update your GWM several times, and it keeps failing due to low battery conditions. After that, they tried to reset the battery condition sensors so it relearns it values. After that, it says they tried to do the GWM update again, but it says "tool opened and closed with no results". It does not seem like they've made any progress, but at least they worked on it today.

Blows my mind that they still cannot figure out that they need to put the truck on a charger.

Sep 12, 2022 | 05:40 PM

#2892

boxxer

Junior Member

Joined: Oct 2021

Posts: 26

Likes: 4

From: Woodbridge, VA

Quote:

Originally Posted by rugedraw

Thanks for checking Rugedraw. Well at least they did something. A little slow to start.

I did see that they reset my oil life sensor. Hopefully they changed the oil too.

Sep 12, 2022 | 05:41 PM

#2893

boxxer

Junior Member

Joined: Oct 2021

Posts: 26

Likes: 4

From: Woodbridge, VA

Quote:

Originally Posted by antho

Blows my mind that they still cannot figure out that they need to put the truck on a charger.

And I told them that too when I took it in. Why listen to the customer?!

Sep 12, 2022 | 05:43 PM

#2894

RickBullotta

Senior Member

Joined: Aug 2021

Posts: 579

Likes: 289

Quote:

Originally Posted by rugedraw

AFAIK that update is a USB update, and should be done with the truck running, not on a charger. Same with the APIM update that follows. At least both were USB updates for me.

Sep 12, 2022 | 05:43 PM

#2895

rugedraw

Senior Member

Joined: Sep 2021

Posts: 3,143

Likes: 1,454

From: Miami, FL

I just got notification that the Mongoose I ordered was delivered to my house today. I am done with their nonsense.

Sep 12, 2022 | 05:50 PM

#2896

RickBullotta

Senior Member

Joined: Aug 2021

Posts: 579

Likes: 289

Quote:

Originally Posted by boxxer

And I told them that too when I took it in. Why listen to the customer?!

See above - if this is a USB update, the truck can usually be running (and FDRS will tell them to turn the truck on). There won't be battery issues in that case unless the battery or alternator is toast.

Sep 12, 2022 | 06:10 PM

#2897

Lite4d

Senior Member

Joined: Mar 2016

Posts: 117

Likes: 16

Well I just received a call from the dealer saying they need to replace the GWM. We will see if this fixes some of my issues.

Sep 12, 2022 | 06:11 PM

#2898

RickBullotta

Senior Member

Joined: Aug 2021

Posts: 579

Likes: 289

Quote:

Originally Posted by Lite4d

Well I just received a call from the dealer saying they need to replace the GWM. We will see if this fixes some of my issues.

highly doubtful but possible.

Sep 12, 2022 | 08:16 PM

#2899

PaulGrun

Senior Member

Joined: Jul 2022

Posts: 157

Likes: 84

Quote:

Originally Posted by Subhunter

Received 3.5.2 I have 2022, No explanation of what it did other than to say getting ready for future updates

Did you get some kind of notice that an update had occurred? FordPass? Some indication through Sync4?

Sep 12, 2022 | 09:48 PM

#2900

sparky95

Junior Member

Joined: Sep 2022

Posts: 4

Likes: 0

My truck keeps failing 2.8.1 as well, currently been at the dealer for a week, tech is aying he won’t work on it because the update takes 10 hours and he won’t get paid for his time, can someone please check my vin to see the status of updates? Thanks

vin#

1FTFW1E87MFA58011