Originally Posted by vegasrider

In large part I agree with you up until the above statement. Many of us had an agreed price and, at least, a very good idea of delivery date. In fact in my case I was updated in early November that my truck would be here approximately November 18. I relied upon this information and took action to sell my existing truck and even built 4 weeks of padding into the timeline. (My truck is sold as of 12/18.)

I even had a private cash offer in hand that would have been valid and sweetened the deal if the truck were delivered when they said it would be.

Now it is Ford and/or the dealer (we really don't know the cause of the delay) changing the terms of the deal and saying truck will NOT be here until mid Jan even though it was built end of Oct., even though we previously informed you otherwise. Further, it is Ford who will not disclose any reason for such delay. A contract has to have consideration on both sides, not just the buyers. The buyer has a reasonable expectation that they can rely on the information supplied by the seller about the product... Such as when that product will be available.

What is debatable is the harm done by this detrimental reliance and what, if anything, is owed to the buyer. I always have the right to walk away. (However, some dealers are at least telling people they will not get their deposit back.)

While your statements about supply and demand are true, any company that treats customers in that manner will likely see the supply / demand curve change to negatively effect them if there is competition in the market.

I can't speak for all but for me even an explanation and an apology would go a long way toward keeping me happy. A reinstatement of the lost incentive money would turn me from an unhappy customer to an advocate.

Originally Posted by vegasrider

In large part I agree with you up until the above statement. Many of us had an agreed price and, at least, a very good idea of delivery date. In fact in my case I was updated in early November that my truck would be here approximately November 18. I relied upon this information and took action to sell my existing truck and even built 4 weeks of padding into the timeline. (My truck is sold as of 12/18.)

I even had a private cash offer in hand that would have been valid and sweetened the deal if the truck were delivered when they said it would be.

Now it is Ford and/or the dealer (we really don't know the cause of the delay) changing the terms of the deal and saying truck will NOT be here until mid Jan even though it was built end of Oct., even though we previously informed you otherwise. Further, it is Ford who will not disclose any reason for such delay. A contract has to have consideration on both sides, not just the buyers. The buyer has a reasonable expectation that they can rely on the information supplied by the seller about the product... Such as when that product will be available.

What is debatable is the harm done by this detrimental reliance and what, if anything, is owed to the buyer. I always have the right to walk away. (However, some dealers are at least telling people they will not get their deposit back.)

While your statements about supply and demand are true, any company that treats customers in that manner will likely see the supply / demand curve change to negatively effect them if there is competition in the market.

I can't speak for all but for me even an explanation and an apology would go a long way toward keeping me happy. A reinstatement of the lost incentive money would turn me from an unhappy customer to an advocate.

Originally Posted by fordworker

Unfortunately these are things that can happen when it comes to ordering a vehicle. These type of quality holds are not uncommon but it does suck waiting. With these trucks being the 1st batch of 2016's I'm really surprised that any 2016's have hit the lots.

Originally Posted by vegasrider

But Ford won't even state that is the reason. There may be a dealer allocation issue going on as well. Since all the other ford dealers in the area have them except mine.

Originally Posted by Scotsskier

I seem to recall that the issue of expired private cash offers has already been covered with people having it still credited if it is out of date if the delay has been more than expected. And I absolutely agree that if the terms of the contract have been breached you have the right to walk away. However, I would be surprised if any dealer in their contract guaranteed a delivery date. Yours may be different. But of course, your contract is with the Dealer, NOT with Ford, so Ford have not breached any agreement with you.

The issue of longer term customer satisfaction is of course completely separate from contract compliance. And please note, i am not advocating for Ford or the Dealer here, just pointing out some very basic contract issues. I could be equally aggrieved given i ordered in early Sept and it now looks like build will be w/c 1/4. I was aware of 'late delivery' but this was not a defined term

Originally Posted by heisenberg

Got my VIN for my Lariat Sport