They're the company that handles the map update distribution.

ALOMMapCaresupport@alom.com / (800) 900-8458

 

I think that is the Navigation support line. 800.900.8458.

 

ok, thanks for the help and prompt reply

 

Had the ERR05 problem yesterday and the license was the same as when I updated Sync to V3.3. Followed the re-download link today from the email and only downloaded the license. It was different from yesterday. Tried it and it is installing as I type.

 

What is the number on the most recent map update for Sync 3?

 

OK, I got some confirmation now that the problem was indeed fixed earlier today, hence the re-downloads are now serving the right license.

 

Thank you. Its good to know someone on the "team" pays attention and works at getting issues like this resolved. I would be great if someone with a better working knowledge of how things work actually answered the phone and email for this type of stuff. If you hadn't stepped in I am thinking the issue would be unresolved yet.

 

Yep, it appears they fixed the problem. I downloaded the license this morning and it was -CD, but when I redownloaded the license this afternoon, it was -CE. Going to go update my maps!

 

Happy to help where I can. Also, FYI for anyone who ordered a physical USB stick for the $40, you'll be getting another one with the proper license on it.

 

Downloaded my package yesterday morning. First attempt I screwed up and had the 4U5T-14G424-CC License file in the wrong spot and got the LST_ERR05 message right away.

Second attempt started OK with acknowledging upgrade, etc. Ran for almost an hour, rebooted once an then came up with "Installation Failed - Error Code: PKG_ERR03 - Download files again and retry install."

Downloaded again, reformatted USB, reloaded and retried to install again. This time no acknowledgement screens, it just went to "Upgrading system..." It ran for almost an hour again and then gave me the "Installation Complete" screen. After removing the USB and restarting the vehicle, it still says NA 1 18, same as when I started. Tried the whole process from download to install again today and the truck would not even start the upgrade process.

I emailed ford@call24.com this afternoon and got this for a reply:"Your vehicle is up to date. If you saw the completion message, then you are ok. There is a glich with the sync software. So the next time your sync software updates then it will change and show the correct map version number."

Seems kinda weird to me... How can I confirm that my map is now NA 1 19?

Any thoughts or suggestions would be welcome.
Dennis