i pm’ed you

 

OK, I think I have enough examples for the team. I'll update if/when I hear more.

 

I've been working with an excellent Ford CSR on this issue. It took a few calls to get a good agent who didn't transfer me to a dead end. They ended up opening a case for this problem. She has been working with the Ford IVT team to get to the bottom of this. The agent has been checking in with me a few times a day with questions from the IVT team.

I haven't received a final confirmation, but I can state that when I go back to the map download page, I am now served the correct CE file. The contents are completely different from the former CD file. How do you get back to the download page? Find the 'Order Confirmation' email when you requested the map upgrade. In that email, you will see a link to access your download again.

I haven't tried to install the new map yet, I am waiting for the go ahead from Ford.

 

Yes, it seems like the license issue may be fixed now for the downloads. You can go back and try to re-download like mtech mentioned above to see if you're getting the correct license file generated now.

 

I cant re-download it. The option to download it is now gone for me. The only option I got is to buy a USB stick for $40??

 

You need to use the link in your email confirmation.

 

any way to re-send the email by chance?

I no longer have the confirmation email.....not even in my "deleted items" folder.

 

I was able to go back to the link in my email confirmation and download the new CE file. The update is running on the truck right now.

 

You may need to call Alom up to have it sent again.

 

Alom??