Sync 3 Memory Issue
Eco-5.0-Eco again
Joined: Jul 2011
Posts: 275
Likes: 16
From: Hazard County MD.
If you updated to 3.4 on your 2018 you've already reformatted as 2018 didn't come stock with Sync 3.4, so you've cleaned out that folder when you did that process. The same with your 2019 if that didn't come with Sync 3.3/3.4 and you did a reformat install.
5 Year Member
Joined: May 2015
Posts: 188
Likes: 44
I had one truck a 3.4.22220 and had no issues. 3 of my other trucks(friends) at 3.4.22251 all had the issues descrided here.
Eco-5.0-Eco again
Joined: Jul 2011
Posts: 275
Likes: 16
From: Hazard County MD.
So, I'm a little late on this thread but can anyone show their work order receipt or a verified TSB about this issue? I'm preparing myself to a trip to the dealer...
I've got all my pics and videos together, I'd just like to have some information for their "tech"...nothing worse than being told "we can't get the issue to happen" or "can't replicate". Recently, my dealership has turned into McDonalds with employee turn around!
Thanks in advance...
I've got all my pics and videos together, I'd just like to have some information for their "tech"...nothing worse than being told "we can't get the issue to happen" or "can't replicate". Recently, my dealership has turned into McDonalds with employee turn around!
Thanks in advance...
Junior Member
Joined: Jun 2023
Posts: 19
Likes: 2
Replacement Apim
After a few visits to the dealer and plenty of messages and phone calls made. They are finally replacing my apim. I’m sure this will fix my memory availability problem in the mean time until there is an actually sync update from ford. Since my vehicle is my20 (seems to be a little more sketchy on the reformat of apim and downgrade of sync version to before the issues arose )I have been torn on downgrading or jailbreak and rwdata cleaner. Since they are replacing the apim I may just end up not using my apple CarPlay since that seems to be how the memory gets full. That seems to be the most “official” approach to fix this issue currently, unfortunately… Not being able to use CarPlay will suck but at least everything else should finally work properly and consistently. Also something to note was that my tcm was also throwing a code. Not sure exactly how that ties into the mix of all this but it was there when I looked.
Junior Member
Joined: Jul 2023
Posts: 1
Likes: 1
Still need help
I figured I'd take some time to do a write up that I could post that doesn't share any file links since it doesn't really help everyone to have to PM me for a link. I will not be providing links to the files needed, so you'll need to use the Google to find them yourself based on the info below. With that being said, I'll no longer be responding to PMs requesting the package now that everything needed is below.
Again, as mentioned previously, this is the same end result that using the Cyanlabs utility will do, just manually doing the process without a third party app. This is also the same reformat process outlined in the large "upgrade to Sync 3.4" thread in this section, so it's nothing special or new.
This does 3 things, which have been pretty standard practice since this whole process became public knowledge:
1. Removes Gracenotes to free up some space on the APIM.
1. Downgrades Sync to version 3.3.19052 that allows the reformat utility to run
2. Runs the reformat utility and loads the new packages onto the APIM, which includes Sync 3.4.23088
**For MY19 and earlier Sync 3 ONLY!!**
Process:
Format a USB drive (at least 16GB, recommend USB 3.0) so that it's formatted exFAT.
On the drive, create a new file named autoinstall.lst with the below contents. The easiest way to create this file is to open Notepad (Windows) and go to File -> SaveAs and navigate to your USB drive. In the "Save as type" box near the bottom of the save window, drop that down and choose "All files", then make sure the file name is only autoinstall.lst, NOT autoinstall.lst.txt. If it has .txt at the end, you need to remove that or it won't work.
Contents of autoinstall.lst for NAV enabled units:
; Sync 3.4.23088 NA and NA 22 Maps
[SYNCGen3.0_ALL_PRODUCT]
Item1 = GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction
Contents of autoinstall.lst for Non-NAV units:
; Non-NAV Sync 3.4.23088 NA Reformat Install
[SYNCGen3.0_ALL_PRODUCT]
Item1 = GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction
Follow the same process as above (Notepad) to create a file called reformat.lst with the following contents.
Contents of reformat.lst for NAV units:
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AC_1682460957000.TAR.GZ
MAP=4U5T-14G421-CJF_1682462901000.TAR.GZ
MAP=4U5T-14G421-CHF_1682462859000.TAR.GZ
MAP=4U5T-14G421-CFF_1682462169000.TAR.GZ
MAP=4U5T-14G421-CGF_1682462518000.TAR.GZ
MAP=4U5T-14G421-CEF_1682461522000.TAR.GZ
MAP=4U5T-14G421-CDF_1682463264000.TAR.GZ
MAP=4U5T-14G421-CCF_1682461368000.TAR.GZ
MAP=4U5T-14G421-CBF_1682461295000.TAR.GZ
MAP=4U5T-14G421-CAF_1682461100000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCM_1682463747000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBM_1682463581000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAM_1682463335000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CF_1682464057000.TAR.GZ
Contents of reformat.lst for Non-NAV units:
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AC_1682460957000.TAR.GZ
Follow the same process as above (Notepad) to create a file called DONTINDX.MSA. This file has no contents, just create it and save it in the "root" of the USB drive with the correct .MSA extension.
In the "root" of the drive, create a folder named SyncMyRide. Copy or move all of the necessary files that you should have downloaded into this folder.
When you are done, you should have a USB drive, formatted exFAT, with the following files in the "root" of the drive: autoinstall.lst, reformat.lst, DONTINDX.MSA. You should also have a folder in the "root" of the drive named SyncMyRide. Inside of the SyncMyRide folder, you'll have all of the files listed in the autoinstall.lst and reformat.lst file that you obtained.
I recommend hooking up a battery tender/charger or leaving your truck running/idling while doing this process so it doesn't shut off in the middle of it. Plug the drive into to your truck and it'll start doing it's thing. It takes roughly 35-50 minutes for the Nav reinstall depending on the speed of your USB drive, probably quite shorter for Non-Nav - even if you receive a normal Sync update message that states "update complete, remove USB", keep the USB plugged in. The reformat process will bring the screen into a mode that looks a bit odd - it'll have a basic progress bar and cycle through some various backgrounds (one has a Mustang, etc.). The progress bar/status will tell you when it's done. At that point, unplug the USB as the process is now done, and it should auto reboot. If not, shut off/turn on truck and it should boot up into the reformatted Sync.
Give it ~5 minutes on that first boot to work itself out. You might notice the Nav/maps load a little slow the first couple of key cycles, that's normal.
Also note that you'll need to re-pair any phones you might have linked via Bluetooth, and re-enter any saved addresses you have in the Nav config, as well as redo any settings customization you might have, in case you want to take note of anything before you reformat.
Again, as mentioned previously, this is the same end result that using the Cyanlabs utility will do, just manually doing the process without a third party app. This is also the same reformat process outlined in the large "upgrade to Sync 3.4" thread in this section, so it's nothing special or new.
This does 3 things, which have been pretty standard practice since this whole process became public knowledge:
1. Removes Gracenotes to free up some space on the APIM.
1. Downgrades Sync to version 3.3.19052 that allows the reformat utility to run
2. Runs the reformat utility and loads the new packages onto the APIM, which includes Sync 3.4.23088
**For MY19 and earlier Sync 3 ONLY!!**
Process:
Format a USB drive (at least 16GB, recommend USB 3.0) so that it's formatted exFAT.
On the drive, create a new file named autoinstall.lst with the below contents. The easiest way to create this file is to open Notepad (Windows) and go to File -> SaveAs and navigate to your USB drive. In the "Save as type" box near the bottom of the save window, drop that down and choose "All files", then make sure the file name is only autoinstall.lst, NOT autoinstall.lst.txt. If it has .txt at the end, you need to remove that or it won't work.
Contents of autoinstall.lst for NAV enabled units:
; Sync 3.4.23088 NA and NA 22 Maps
[SYNCGen3.0_ALL_PRODUCT]
Item1 = GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction
Contents of autoinstall.lst for Non-NAV units:
; Non-NAV Sync 3.4.23088 NA Reformat Install
[SYNCGen3.0_ALL_PRODUCT]
Item1 = GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction
Follow the same process as above (Notepad) to create a file called reformat.lst with the following contents.
Contents of reformat.lst for NAV units:
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AC_1682460957000.TAR.GZ
MAP=4U5T-14G421-CJF_1682462901000.TAR.GZ
MAP=4U5T-14G421-CHF_1682462859000.TAR.GZ
MAP=4U5T-14G421-CFF_1682462169000.TAR.GZ
MAP=4U5T-14G421-CGF_1682462518000.TAR.GZ
MAP=4U5T-14G421-CEF_1682461522000.TAR.GZ
MAP=4U5T-14G421-CDF_1682463264000.TAR.GZ
MAP=4U5T-14G421-CCF_1682461368000.TAR.GZ
MAP=4U5T-14G421-CBF_1682461295000.TAR.GZ
MAP=4U5T-14G421-CAF_1682461100000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCM_1682463747000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBM_1682463581000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAM_1682463335000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CF_1682464057000.TAR.GZ
Contents of reformat.lst for Non-NAV units:
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AC_1682460957000.TAR.GZ
Follow the same process as above (Notepad) to create a file called DONTINDX.MSA. This file has no contents, just create it and save it in the "root" of the USB drive with the correct .MSA extension.
In the "root" of the drive, create a folder named SyncMyRide. Copy or move all of the necessary files that you should have downloaded into this folder.
When you are done, you should have a USB drive, formatted exFAT, with the following files in the "root" of the drive: autoinstall.lst, reformat.lst, DONTINDX.MSA. You should also have a folder in the "root" of the drive named SyncMyRide. Inside of the SyncMyRide folder, you'll have all of the files listed in the autoinstall.lst and reformat.lst file that you obtained.
I recommend hooking up a battery tender/charger or leaving your truck running/idling while doing this process so it doesn't shut off in the middle of it. Plug the drive into to your truck and it'll start doing it's thing. It takes roughly 35-50 minutes for the Nav reinstall depending on the speed of your USB drive, probably quite shorter for Non-Nav - even if you receive a normal Sync update message that states "update complete, remove USB", keep the USB plugged in. The reformat process will bring the screen into a mode that looks a bit odd - it'll have a basic progress bar and cycle through some various backgrounds (one has a Mustang, etc.). The progress bar/status will tell you when it's done. At that point, unplug the USB as the process is now done, and it should auto reboot. If not, shut off/turn on truck and it should boot up into the reformatted Sync.
Give it ~5 minutes on that first boot to work itself out. You might notice the Nav/maps load a little slow the first couple of key cycles, that's normal.
Also note that you'll need to re-pair any phones you might have linked via Bluetooth, and re-enter any saved addresses you have in the Nav config, as well as redo any settings customization you might have, in case you want to take note of anything before you reformat.
5 Year Member
Joined: Nov 2017
Posts: 922
Likes: 447
From: New England
Since they are replacing the apim I may just end up not using my apple CarPlay since that seems to be how the memory gets full. That seems to be the most “official” approach to fix this issue currently, unfortunately… Not being able to use CarPlay will suck but at least everything else should finally work properly and consistently.
Junior Member
Joined: Jun 2023
Posts: 19
Likes: 2
I don't know where people are getting that from, but I don't own an Apple device and therefore have never used CarPlay in my truck. I usually only use Android Auto on road trips (maybe once a month), so if it's filling logs while that's running I wouldn't have been among the first to develop this issue.