When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
I no longer have working cameras except for the OEM Back-Up Camera. My SYNC was factory updated to 3.0...Does Camera Source or Rostra have software for this or am I screwed?
Originally Posted by camera-source.com
Unfortunately the 250-8453 Rostra module is only compatible with SYNC version 2.2. If you have the Rostra module please ensure that your auto-update feature is turned off so that the truck does not install a new SYNC version before Rostra finishes the firmware update. Does the dealer update the radio during a service appointment? If so, it's important to specifically tell them that you don't want the update unless you have personally checked compatibility with your specific Rostra interface hardware. Also keep in mind there are two different hardware versions floating around; 250-8452 for SYNC prior to 2.2 and 250-8453 for Sync 2.2. The two versions/interfaces are not intercompatible.
We are doing what we can to put pressure on Rostra. We are not involved in the programming, development, or manufacturing of this interface module so sadly we cannot tell you exactly what is taking so long. We will continue to call Rostra to let them know about all of our frustrated customers and hope that they accelerate the process but I realize that doesn't provide any immediately help. It seems the auto-update feature is posing a real challenge for them and the firmwares are getting more complicated, making it more difficult to keep up than it has been in previous generation vehicles. Rest assured they will have a solution and I hope it is in the near future.
I have reached out to our Rostra rep to see if he has an update and I'll post something here when I hear back.
Regards,
camera-source.com
888-844-9763
Is There Anybody Out There!
Its been over a month...What Is Rostra gonna do?...For some reason, they don't answer my emails!
Sorry folks it's been a long time since we have had time to monitor this forum and others. Always remember that we are immediately available during normal business hours by calling 888-844-9763 or emailing us through camera-source.com.
Can someone please clarify if Ford is updating your systems automatically or if 3.0 is a forced update? I'll be getting some words from Rostra today so I can update you soon.
Sorry folks it's been a long time since we have had time to monitor this forum and others. Always remember that we are immediately available during normal business hours by calling 888-844-9763 or emailing us through camera-source.com.
Can someone please clarify if Ford is updating your systems automatically or if 3.0 is a forced update? I'll be getting some words from Rostra today so I can update you soon.
Regards,
camera-source.com
When I took my truck in for service they updated mine to 3.0. I had automatic updates disabled. My guess is if ya have it enabled it would download 3.0???
What is the timeline (If there is one) for Rostra to have a fix for my situation?
When I took my truck in for service they updated mine to 3.0. I had automatic updates disabled. My guess is if ya have it enabled it would download 3.0???
What is the timeline (If there is one) for Rostra to have a fix for my situation?
Did they ask you if you wanted it or did they just do it on their own?
When I took my truck in for service they updated mine to 3.0. I had automatic updates disabled. My guess is if ya have it enabled it would download 3.0???
What is the timeline (If there is one) for Rostra to have a fix for my situation?
No, it won't download even if you have it turned on. I was looking to add the front camera to my truck, but watching this, what happens if next year another update comes along and it doesn't work again. A lot of money to spend for something not working.
No, it won't download even if you have it turned on. I was looking to add the front camera to my truck, but watching this, what happens if next year another update comes along and it doesn't work again. A lot of money to spend for something not working.
