I've ordered a lot from Stage 3 Motorsports, I've spent quite a bit of money with them. I've never had any issues with them before. Always got my shipments, never any damages or anything like that. Well, I ordered some brakes off their website, and its been a debacle since. They really **** the bed. And some of this may be on the parcel carrier, but the customer service did not step in to correct anything in a timely manner, which is disappointing.

So I ordered the brakes on March 24. It was a complete set of Z36 pads and rotors, front and back. Their website said there were 50 in stock, ships 1-2 business days. Nothing shipped until April 1, which I thought was misleading, but as long as I got my stuff, I was willing to be patient. The tracking number I got from UPS said that I would receive two shipments, both arriving on April 7. That day rolled around, and I received the rear set, but nothing for the front. I kept checking the tracking number for days, and it kept saying check back tomorrow, with no ETA. Finally on April 12 I tried calling Stage 3 to see what's up. The automated message says that only fitment questions and ordering of parts are handled over the phone, and any shipping issues are handled through email. So I emailed them and I didn't get a response for 3 days, April 15th. Their response was that they couldn't open up a claim with UPS because UPS said it was a delay and not lost, and we need to give it a couple more days to be delivered. So basically, wait longer. At this point the tracking number shows that its at a facility 15 minutes from my house, and it had been there since April 7th. A few days go by, still nothing. So on April 19, I emailed them asking to call me because the back and forth emailing was dragging this situation out way longer than it should have. They got back to me saying they don't have phone support for customer service. I'm like, WHAT IN THE WORLD? They also asked if I opened up a claim with UPS, which I tried to do, but it wouldn't go through, not sure why. So I told them a couple times that if this isn't resolved soon, I'm sending what I do have back and I wouldn't do business with them again. Finally on April 20th, they sent out another front brake kit. I got it yesterday (the April 23rd), and there's no pads. Just the rotors came. Are you @#$%^&* kidding me?! And the rotors were shipped in boxes big enough to cover them, and were beat to hell, and the rotors were actually hanging half way out of the boxes on my door step. Which is irrelevant at this point, but still not impressive by any means.

At this point I'm so frustrated I don't even know what to do. I ordered this stuff a month ago,, which was supposed to ship in 1-2 business days, and i still don't have all the parts. I almost ordered the missing pads from Amazon last night. I'm about ready to cut my losses and move on. Long story short I don't think I'll ever do business with Stage 3 Motorsports again. And it may look like I'm bashing them, which I'm not trying to do, I just wanted to share my experience. Maybe someone in here from Stage 3 will realize that they can make some major improvements in customer service, and others can benefit from this. And if not, maybe it will warn potential buyers of what they might have to expect.

 

Did they really have the parts in stock? Or were they drop shipped from somewhere else?

 

As far as I know they drop ship everything. I think my shipments were coming directly from Powerstop. They're website says in stock though, not sure why.

 

where can I order ubolts for a 2019 xlt 4wd I have removed the leaf springs blocks I want ubolts to replace the factory ubolts

 

​​​​​​​!0-4....I was just wondering if was them or one of their suppliers that initially dropped the ball.
I like the convenience of ordering online but I miss the good old days when you could talk to someone on the phone to solve issues that may arise. I went through similar issues with a different vendor a few years ago when I ordered wheels for my 2017.

 

Yeah ordering online is hit and miss. I'd much rather go into a store and buy things, but unfortunately it seems like the world is moving away from that. I'd much rather pay in person.

 

The whole shipping world is a mess since the pandemic. I can't begin to tell you all the FedEx/UPS/USPS shipping horror stories I've had in the past year, with all sorts of vendors in different industries.

And its not unusual at all for discount parts houses not to have phone support. Phone support is expensive, and that is one of the ways to reduce costs and offer lower prices.

 

Very understandable, but i feel like they could have attempted to correct the situation right away rather than telling me to wait longer. I also think emailing me back 3 days later, after I come to them with an issue, is unacceptable. Maybe a day later, ok, but 3 days? I don't know...

 

I think it's kinda weird too that they have phone support for fitment questions and ordering, but not for shipping issues. Definitely an inconvenience for the customer. Things are getting dragged out because I have to wait for responses. If I could have talked to someone yesterday, maybe they could have some pads on their way to me right now, but instead I have to email them and wait for a response. Haven't heard back from them yet about the pads.

 

I think they are drop shipping and have no idea about actual inventory. When I ordered my 6112s, it said like 10 in stock ships in 1-2 days. A month later and nothing, so I emailed them and they said they are on backorder. Then they showed up at my door the next day. Never got a tracking # or anything.

I think its a combination of everything still being screwed up and alot of businesses (not necessarily s3) using it as an excuse for half *** practices.