I just got my Borla ATAK system, and AlphaRex Pros from Stage 3 with no issues

 

Well I finally got my entire order. As I said earlier, S3 PM'd me, and they overnighted me the front pads. I got got them this morning, and they refunded me 50 bucks off my order. Im happy now that I got everything, and I got everything installed today. It's too bad it took as long as it did, but better late than never. And good on Stage 3 for making it right. I'm glad they did, they have good products at good prices. Their customer service **** the bed though. Sometimes you have to rattle some cages to get things right. I hope they realize that having no phone support, and waiting on parcel services, are pretty dumb ideas.

 

Everyone and their grannies using Covid as an excuse.

 

It should have never come to you posting on a public forum about it. Its absolutely terrible that they cannot internally get this resolved until there are people publicly bashing the company, to which results in them cowering down and making things right to save face. Maybe I should have done this after they did myself wrong earlier this year, maybe my remarks would have gotten through to them better after I tarnished their name. But I prefer not to bash companies publicly as I also run a business and understand its consequences. Heck, I even contact my customers a day or two later and make sure everything is okay, to make sure that they do not go elsewhere and/or make these type of public comments. Shame.

 

Agreed. I feel bad about airing it out. UPS dropped the ball too and lost the original package, but it shouldn't have taken them 2 weeks to make the decision to send out another set of front brakes. That should've happened sooner. But like I said, better late than never.

 

It shouldn't be to much to much to ask a vendor to follow-up on customer orders that are not being shipped and/or received in a timely manner. Or, to promptly respond to a customer if they are having delivery issues. For me, customer service is paramount as to whether I'll be a repeat customer or not. I don't mind spending a little extra, if the customer service is on par. I too am convinced that both vendors and delivery services are struggling to get orders delivered, in a timely manner. Makes no difference, UPS, FedEx or USPS, they all are having issues. As long as your vendor is willing to do whatever they can to help resolve the issues and keep you informed, that makes the issues easier to handle. Doing nothing or very little, just frustrates the customer even more.

 

Totally agree

 

on this note I think it depends on the business. Ive ordered a ton of stuff from rock auto, and my current project is a 49 ford f1 with an 89 302 that I converted to carb. I needed an extremely specific distributor, from an 85 mustang gt 5 speed to be exact. Old style but with a steel gear and the "modern" style cap (male bosses). Of course being a made in china dorman, it came with the old style cap with female bosses. A quick email to them telling them what happened, and a link to the parts needed to make it right (cap, rotor, cap adapter), they sent it out and I got it the next day.

That probably would have been MORE difficult to do over thr phone.

 

I agree to a point...S3 is doing their thing to do what’s best for them. I do t think it the fact it’s email only, which in theory could get faster answers over sitting on hold for who know how long. It’s the execution they are failing at. And at least when I brought it their attention they were clearly upset that I wasn’t given an update or reply faster. The manager reached out to me within hours after my call. This made up a lot to me and I hope it continues. I don’t have my parts but at least I have an idea when I might see them...time will tell and hopefully they can reach out around that date and let me know.

Buckeye16, glad you got your issue taken care of...sadly sometimes you have raise a little noise to get things heard. Enjoy!

 

Thank you sir! Hopefully they get you squared away too.