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Yep.....
It gets better.
I call the other store and the employee informs me they don't turn rotors anymore.....
They just warranty them.
This has been the norm for a while chain wide.
Why it took 4 employees to figure it out beats the heck outta me?
So I get to go and pick the rotors up and bring them home till Monday when Maxi-Automotive opens up to see if they can warranty them.
Kinda pissed already since I called them 1st to see if they could turn them, and they don't have a machine.
But they didn't offer to warranty them either?
Try driving 45 minutes one way into town to pick up something that you called ahead to make sure they had, only to be told, "No, we've never carried that."
Yea, that would bother me a bit....specially the "never" part
That was interesting. Ford has a tech doing airbag recalls that the dealer hasn't done yet, going around and doing them in your driveway. Took less than 30 minutes and both sides were done. The best part is I didn't have to go to the dealership to have it done and leave it there and come back later. Sonya is all up to date now. The Edge already had the recall done.
Man, what a joke, I contacted customer service online to complain about the run around I was getting.
While she had me on hold, she called both stores.
It turns out they do turn rotors and have no idea who told me they don't.
So, I go and pick them up and drive them to the other store.
Now the customer service lady talked to the manager and Keith the guy that would be turning them to make sure they could provide service.
I get there and they have no spec for that rotor and can't turn it.
I get home and less than 3 minutes on google and I have specs.
CENTRIC 32058014F Specifications
ABS Sensor Ring Included No
Bolt Circle Diameter (IN) 4.331
Bolt Circle Diameter (MM) 110.000
Disc Finish Fully Coated
Disc Mounting Floating
**(Discard Thickness (IN) 1.039)**
**(Discard Thickness (MM) 26.400)**
Hat Finish Coated
Hat ID (IN) 5.886
Hat ID (MM) 149.500
Misc Holes 5
Nominal Thickness (IN) 1.102
Nominal Thickness (MM) 28.000
OEM Vane Count 111
Outside Diameter (IN) 12.992
Outside Diameter (MM) 330.000
Overall Height (IN) 1.567
Overall Height (MM) 39.800
Solid Or Vented Type Rotor Vented
Surface Type Smooth
Vane Style Pillar
Looks like I will be waiting till Monday and taking them to my old shop I retired from and probably turning them myself.
Unless the place I bought them from just wants to warranty them.
Yea, that would bother me a bit....specially the "never" part
Ahhh, you probably forgot the wallet anyway ..
Funny guy.
Originally Posted by Phil48315
Man, what a joke, I contacted customer service online to complain about the run around I was getting.
While she had me on hold, she called both stores.
It turns out they do turn rotors and have no idea who told me they don't.
So, I go and pick them up and drive them to the other store.
Now the customer service lady talked to the manager and Keith the guy that would be turning them to make sure they could provide service.
I get there and they have no spec for that rotor and can't turn it.
I get home and less than 3 minutes on google and I have specs..... .
Yeah, I had a place tell me the same thing. There are few parts stores any more where the employees are more than clerks and actually care about the work they (are supposed to) do.
It's been a little over a year since I hasd OReilly turn rotors for me. When I called the manager told me "bring them now and I'll get 'em right on". I want to say I had them back in an hour and a half.
I'm beat... two straight days hammering this out. It's great to have it drivable again.... my registration came today too.
I see what you mean about the headlights. I think a set of stockers might actually look better. I assume the scoop was in anticipation of the 351 going in? I thought you might install it the other way... Short side to the front.