Removed Features?!
Thread Starter
Junior Member
Joined: Jan 2013
Posts: 18
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Removed Features?!
Hey everyone. I ordered a '22 Lariat in the middle of February. Last week I FINALLY got my VIN number in the email that my pickup is scheduled to be built the week of 6-20. Then Saturday, the salesman I went through emailed me with a very generic message saying "because the auto industry is dealing with supply chain issues, Ford is going to remove connected navigation and Sirius XM satellite radio from your order. I understand these can be important to you. If this isn't acceptable to you let me know and we can refund your deposit and cancel your order".
I definitely don't want to cancel, and I know I'm not the only person this is happening to... But what would you do? There's no talk of discounts off my order. I understand Chevy has been removing non-essential parts with the caveat to add them later as parts become available, which there was no mention of. I'd even be happy to push my order later.
I know these are very non-essential features, but I'm someone that will use Sirius every day and definitely want to have nav without relying on my phone. I also don't like the idea of spending over $50k for something with 'missing parts'.
Maybe I'm wrong, but I get the vibe this salesman just wants me to back out so they can get my truck in and turn it for more than what we agreed on.
Is every F-150 from here on out just not going to have Sirius or navigation? I'd imagine when the '23 books open, they'll just cost more for less... I'm kind of confused on what the right move is here.
I definitely don't want to cancel, and I know I'm not the only person this is happening to... But what would you do? There's no talk of discounts off my order. I understand Chevy has been removing non-essential parts with the caveat to add them later as parts become available, which there was no mention of. I'd even be happy to push my order later.
I know these are very non-essential features, but I'm someone that will use Sirius every day and definitely want to have nav without relying on my phone. I also don't like the idea of spending over $50k for something with 'missing parts'.
Maybe I'm wrong, but I get the vibe this salesman just wants me to back out so they can get my truck in and turn it for more than what we agreed on.
Is every F-150 from here on out just not going to have Sirius or navigation? I'd imagine when the '23 books open, they'll just cost more for less... I'm kind of confused on what the right move is here.
I have a '22 on order, but over the weekend decided that I am going to wait until '24 or so when they get all the features back. Sure I will pay more, but at least I will have everything I want. I am not cancelling my order since I didnt have to put down a deposit, but when it comes in I plan to just let the dealer put it on the lot and sell it for more than I was going to pay.
has left the building
Joined: Jan 2020
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You are between a rock and a hard place.
First of all, get it out of your head that the salesman is trying to screw you over. Salesman is upfront with you about the missing features. In no way is he hiding it from your or treating you unfairly -nothing about how you wrote the messages indicates he is twisting words to make you cancel the sale.
You already mentioned you know it's happening to others.
Read the threads, we have about 6 of them with "missing options/features".
I enjoy Nav and Sirius. These threads have opened my eyes, as I'm still planning to trade the truck for a more suitable to me vehicle -I figure I'll have to go without. I wouldn't trade my truck now on purpose for a vehicle that should have Sirius and NAV but has it omitted due to build issues. I mean I really want out of the truck, but I don't want to lose a few of the features I really enjoy for the next several years.
IF I had been waiting on an order to arrive though, I can't say how I'd feel about it. Not being in the position is difficult. If you plan to travel frequently over the next several years, and you don't need the truck, maybe passing on it is the best way to go. Just keep the understanding that you aren't alone and you'll have a hard time getting those features in the immediate future anyway.
Discounts on XM and navigation are minimal. If you decide to not buy because they won't offer a discount, that is just you standing on principal. Simply approach it with "How much credit is returned due to the omitted XM and Nav". He may say a number or he may not. If he says non, make an offer of $500 off. Start somewhere.
First of all, get it out of your head that the salesman is trying to screw you over. Salesman is upfront with you about the missing features. In no way is he hiding it from your or treating you unfairly -nothing about how you wrote the messages indicates he is twisting words to make you cancel the sale.
You already mentioned you know it's happening to others.
Read the threads, we have about 6 of them with "missing options/features".
I enjoy Nav and Sirius. These threads have opened my eyes, as I'm still planning to trade the truck for a more suitable to me vehicle -I figure I'll have to go without. I wouldn't trade my truck now on purpose for a vehicle that should have Sirius and NAV but has it omitted due to build issues. I mean I really want out of the truck, but I don't want to lose a few of the features I really enjoy for the next several years.
IF I had been waiting on an order to arrive though, I can't say how I'd feel about it. Not being in the position is difficult. If you plan to travel frequently over the next several years, and you don't need the truck, maybe passing on it is the best way to go. Just keep the understanding that you aren't alone and you'll have a hard time getting those features in the immediate future anyway.
Discounts on XM and navigation are minimal. If you decide to not buy because they won't offer a discount, that is just you standing on principal. Simply approach it with "How much credit is returned due to the omitted XM and Nav". He may say a number or he may not. If he says non, make an offer of $500 off. Start somewhere.
Thread Starter
Junior Member
Joined: Jan 2013
Posts: 18
Likes: 0
First of all, get it out of your head that the salesman is trying to screw you over. Salesman is upfront with you about the missing features. In no way is he hiding it from your or treating you unfairly -nothing about how you wrote the messages indicates he is twisting words to make you cancel the sale.
You already mentioned you know it's happening to others.
Read the threads, we have about 6 of them with "missing options/features".
.
You already mentioned you know it's happening to others.
Read the threads, we have about 6 of them with "missing options/features".
.
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Senior Member
Joined: Mar 2022
Posts: 262
Likes: 127
Hey everyone. I ordered a '22 Lariat in the middle of February. Last week I FINALLY got my VIN number in the email that my pickup is scheduled to be built the week of 6-20. Then Saturday, the salesman I went through emailed me with a very generic message saying "because the auto industry is dealing with supply chain issues, Ford is going to remove connected navigation and Sirius XM satellite radio from your order. I understand these can be important to you. If this isn't acceptable to you let me know and we can refund your deposit and cancel your order".
I definitely don't want to cancel, and I know I'm not the only person this is happening to... But what would you do? There's no talk of discounts off my order. I understand Chevy has been removing non-essential parts with the caveat to add them later as parts become available, which there was no mention of. I'd even be happy to push my order later.
Is every F-150 from here on out just not going to have Sirius or navigation? I'd imagine when the '23 books open, they'll just cost more for less... I'm kind of confused on what the right move is here.
I definitely don't want to cancel, and I know I'm not the only person this is happening to... But what would you do? There's no talk of discounts off my order. I understand Chevy has been removing non-essential parts with the caveat to add them later as parts become available, which there was no mention of. I'd even be happy to push my order later.
Is every F-150 from here on out just not going to have Sirius or navigation? I'd imagine when the '23 books open, they'll just cost more for less... I'm kind of confused on what the right move is here.
PRODUCT OFFERING CHANGES
2022MY F-150 Connected Navigation and SiriusXM with 360L, Connected Built-In Navigation
ACTION REQUESTED
The automotive industry continues to be confronted by supply chain shortages of a wide variety of components used to manufacture Ford vehicles. As a way for customers to get their F-150 trucks sooner, Ford has implemented the following product offering change process.
Connected Navigation and SiriusXM with 360L are no longer available on 100A-501A where optional or included. Connected Navigation and SiriusXM® with 360L Removal is now required where applicable on these trims and will include a credit on the window sticker. Connected Built-In Navigation is no longer available where optional on 100A-501A trims.
Connected Navigation and SiriusXM® with 360L Removal (50X)
Can I upgrade my Navigation system or SiriusXM later?
CUSTOMER ACKNOWLEDGEMENT FORM
Customers taking delivery of 22MY F-150 vehicles including Connected Navigation and SiriusXM® with 360L Removal must sign the attached Acknowledgement Form to acknowledge their understanding that the vehicle is not equipped with the feature(s) identified and they will not be charged for the feature(s). A copy of the signed Acknowledgment Form must be included in the deal jacket.
Customers taking delivery of 22MY F-150 vehicles that have been amended to remove the optional Connected Built-In Navigation must sign the attached Acknowledgement Form to acknowledge their understanding that the vehicle is not equipped with the feature(s) identified and they will not be charged for the feature(s). A copy of the signed Acknowledgment Form must be included in the deal jacket.
Due to the number of potentially impacted features on a particular vehicle, the Acknowledgement Form has been updated to include a check box for each feature that could be impacted. Dealers must check the appropriate box(es) on the Acknowledgement Form prior to asking for the customer’s signature. Failure to check the proper boxes could result in an erroneous assumption by the customer that none of the customer’s features are impacted.
2022MY F-150 Connected Navigation and SiriusXM with 360L, Connected Built-In Navigation
ACTION REQUESTED
- Dealers should communicate with retail and fleet customers regarding Connected Navigation and SiriusXM® with 360L changes required to their orders. Following this communication, dealers should add Option Code 50X (Connected Navigation and SiriusXM® with 360L Removal) where applicable on unscheduled retail and fleet orders by May 26th, 2022. Orders that are not updated by May 26th, 2022 regardless of status (scheduled or unscheduled) will be amended by Ford on May 27th, 2022. Dealers will be able to start making the required amendments on Tuesday May 24th.
- Most stock orders of 100A-501A trims with Connected Navigation and SiriusXM® with 360L (scheduled and unscheduled) will be amended by Ford to include Connected Navigation and SiriusXM® with 360L Removal (50X) on May 23rd, 2022.
- Dealers should communicate with retail and fleet customers regarding Connected Built-In Navigation changes required to their orders. Following this communication, dealers should remove Option Code(s) 50N, 43B, and/or 43C (Connected Built-In Navigation, Ford Co-Pilot360 Assist 2.0, and/or Ford Co-Pilot360 Active 2.0) from F-150 retail & fleet unscheduled 100A-501A orders (excluding Gov’t) by May 26th, 2022. Orders that are not updated by May 26th, 2022, regardless of status (scheduled and unscheduled) will be amended by Ford to remove these options on May 27th, 2022. Dealers will be able to start making the required amendments on Tuesday May 24th.
- Most stock orders of 100A-501A trims with optional Connected Built-In Navigation, Ford Co-Pilot360 Assist 2.0, and/or Ford Co-Pilot360 Active 2.0 (scheduled and unscheduled) will be amended by Ford to remove these options on May 23rd, 2022.
- Customers taking delivery of 22MY F-150 vehicles including Connected Navigation and SiriusXM® with 360L Removal must sign the attached Acknowledgement Form to acknowledge their understanding that the vehicle is not equipped with the feature(s) identified and they will not be charged for the feature(s). A copy of the signed Acknowledgment Form must be included in the deal jacket.
- Customers taking delivery of 22MY F-150 vehicles that have been amended to remove the optional Connected Built-In Navigation must sign the attached Acknowledgement Form to acknowledge their understanding that the vehicle is not equipped with the feature(s) identified and they will not be charged for the feature(s). A copy of the signed Acknowledgment Form must be included in the deal jacket.
- Due to the number of potentially impacted features on a particular vehicle, the Acknowledgement Form has been updated to include a check box for each feature that could be impacted. Dealers must check the appropriate box(es) on the Acknowledgement Form prior to asking for the customer’s signature. Failure to check the proper boxes could result in an erroneous assumption by the customer that none of the customer’s features are impacted.
The automotive industry continues to be confronted by supply chain shortages of a wide variety of components used to manufacture Ford vehicles. As a way for customers to get their F-150 trucks sooner, Ford has implemented the following product offering change process.
Connected Navigation and SiriusXM with 360L are no longer available on 100A-501A where optional or included. Connected Navigation and SiriusXM® with 360L Removal is now required where applicable on these trims and will include a credit on the window sticker. Connected Built-In Navigation is no longer available where optional on 100A-501A trims.
Connected Navigation and SiriusXM® with 360L Removal (50X)
- Connected Navigation and SiriusXM with 360L are no longer available on 100A-501A where optional or included. Connected Navigation and SiriusXM® with 360L Removal is now required where applicable on these trims and will include a credit in the amount of $200 on the window sticker for “CNCTD NAV/SIRIUSXM REMOVAL.”
- Dealers should communicate with retail and fleet customers regarding changes required to their orders. Following this communication, dealers should add Option Code 50X (Connected Navigation and SiriusXM® with 360L Removal) where applicable on unscheduled retail and fleet orders by May 26th, 2022. Orders that are not updated by May 26th, 2022 regardless of status (scheduled or unscheduled) will be amended by Ford on May 27th, 2022. Dealers will be able to start making the required amendments on Tuesday May 24th.
- Most stock orders of 100A-501A trims with Connected Navigation and SiriusXM® with 360L (scheduled and unscheduled) will be amended by Ford to include Connected Navigation and SiriusXM® with 360L Removal (50X) on May 23rd, 2022.
- The Connected Built-In Navigation feature is no longer available to order where optional on 100A-501A (Optional through the following packages: Connected Built-In Navigation (50N), Ford Co-Pilot360 Assist 2.0 (43B), Ford Co-Pilot360 Active 2.0 (43C)). Unscheduled vehicle orders with the Connected Built-In Navigation will not be selected for scheduling and new orders with these options are no longer available to be placed.
- Dealers should communicate with retail and fleet customers regarding changes required to their orders. Following this communication, dealers should remove Option Code(s) 50N, 43B, and/or 43C (Connected Built-In Navigation, Ford Co-Pilot360 Assist 2.0, and/or Ford Co-Pilot360 Active 2.0) from F-150 retail & fleet unscheduled 100A-501A orders (excluding Gov’t) by May 26th, 2022. Orders that are not updated by May 26th, 2022, regardless of status (scheduled and unscheduled) will be amended by Ford to remove these options on May 27th, 2022. Dealers will be able to start making the required amendments on Tuesday May 24th.
- Most stock orders of 100A-501A trims with optional Connected Built-In Navigation, Ford Co-Pilot360 Assist 2.0, and/or Ford Co-Pilot360 Active 2.0 (scheduled and unscheduled) will be amended by Ford to remove these options on May 23rd, 2022.
Can I upgrade my Navigation system or SiriusXM later?
- Units built without Connected Navigation, Connected Built-In Navigation, or SiriusXM cannot be upgraded later.
- Yes, third-party navigation apps will still work via Apple CarPlay and AndroidAuto.
CUSTOMER ACKNOWLEDGEMENT FORM
Customers taking delivery of 22MY F-150 vehicles including Connected Navigation and SiriusXM® with 360L Removal must sign the attached Acknowledgement Form to acknowledge their understanding that the vehicle is not equipped with the feature(s) identified and they will not be charged for the feature(s). A copy of the signed Acknowledgment Form must be included in the deal jacket.
Customers taking delivery of 22MY F-150 vehicles that have been amended to remove the optional Connected Built-In Navigation must sign the attached Acknowledgement Form to acknowledge their understanding that the vehicle is not equipped with the feature(s) identified and they will not be charged for the feature(s). A copy of the signed Acknowledgment Form must be included in the deal jacket.
Due to the number of potentially impacted features on a particular vehicle, the Acknowledgement Form has been updated to include a check box for each feature that could be impacted. Dealers must check the appropriate box(es) on the Acknowledgement Form prior to asking for the customer’s signature. Failure to check the proper boxes could result in an erroneous assumption by the customer that none of the customer’s features are impacted.
Senior Member
Joined: Mar 2022
Posts: 262
Likes: 127
I doubt it will be on the 23s.Then Ford would have dropped it for only 4 months until October when the first 23s are built. I think you'd then have people dropping their unbuilt 22s for 23s. They have done stranger things, though.
Senior Member
Joined: Jun 2021
Posts: 156
Likes: 94
From: Germany
CarPlay trumps both of these... I have nav and Sirius on my truck, but can't use them due to overseas. Sirius is like 32kbs-128kbs usually, even then the quality is bad. Navigation is fine, until you realize it cannot compete with Apple Maps / Google maps. I wouldn't cancel order based on that alone.
