Yes I am, without much success... I did just run a Vehicle Health Report, which successfully sent and updated on my owners account, but without much success in downloading the sync update.

PS.. Sorry my 2013 problem is in the Present Ford threads

 

Sent 3/11@835am. No worries, the non Ford employees took care of me 😳

 

It's okay, Rob1026. The issue you're experiencing is known, and our engineers are tracking it. Can you please PM your full name, VIN, and best contact number? I'll get your vehicle submitted.

Shaay

 

I have not had any luck using Chrome or Firefox for downloading the update or verifying the update afterward. Since Sync is a partnership with Microsoft, I'm sure this was not an accident. I had to use my work computer that had IE on it to do the download and to verify the update.