Issues with Sync 3 and Spotify
Member
Joined: Nov 2016
Posts: 82
Likes: 6
From: San Diego, CA
I have some of these same issues with Pandora via the app with my iphone 6s. It drives me crazy. Listening to Pandora. Turn off the truck to go run an errand leaving the phone connected. Get back in. No audio, but the Pandora icon may or may not show. If it shows, press the icon and it may disappear or not, it may play for a second or two and then the source changes to AM. Have to grab the phone and close and restart the app
Yesterday I messed with Sync 3 reset, no change. Hard reset on the iphone, no change. Then I decided to forget the Sync 3 via bluetooth. It repaired and so far today it has been much better, but not perfect. At least the app icon didn't disappear, but I did have to press it in order to start audio again.
Give it a try and see if you have improvement.
Yesterday I messed with Sync 3 reset, no change. Hard reset on the iphone, no change. Then I decided to forget the Sync 3 via bluetooth. It repaired and so far today it has been much better, but not perfect. At least the app icon didn't disappear, but I did have to press it in order to start audio again.
Give it a try and see if you have improvement.
Hey everyone!
Thanks for the feedback! There hasn't been an update to the SYNC 3's software quite yet. Any updates would've have been the actual app. A SYNC software update will be released by the end of the year. Keep an eye on the Owner site for details: https://owner.ford.com/tools/account...p-to-date.html
Shaay
Thanks for the feedback! There hasn't been an update to the SYNC 3's software quite yet. Any updates would've have been the actual app. A SYNC software update will be released by the end of the year. Keep an eye on the Owner site for details: https://owner.ford.com/tools/account...p-to-date.html
Shaay
Member
Joined: Nov 2016
Posts: 82
Likes: 6
From: San Diego, CA
Member
Joined: Nov 2016
Posts: 82
Likes: 6
From: San Diego, CA
It did work for about an hour and then it disconnected. the spotify - ford logos disappeared from the phone screen and sync 3 couldn't control spotify via the app until I physically disconnected the cable a reconnected it a few times. then it crashed again and I switched to BT. I hope this will get fixed.
Ford Customer Service
Joined: Jul 2013
Posts: 1,906
Likes: 317
After the latest Spotify app update, has anyone else had the Spotify app on Sync disappear? Also noticed that on my phone (android) I now get a 'Smartlink' icon whenever my phone is connected to the truck.
Googled and found a similar thread on another ford forum:
http://www.focusrs.org/forum/30-focu...id-update.html
Googled and found a similar thread on another ford forum:
http://www.focusrs.org/forum/30-focu...id-update.html
Thread Starter
Senior Member
Joined: Aug 2015
Posts: 260
Likes: 27
From: SW GA
After the latest Spotify app update, has anyone else had the Spotify app on Sync disappear? Also noticed that on my phone (android) I now get a 'Smartlink' icon whenever my phone is connected to the truck.
Googled and found a similar thread on another ford forum:
http://www.focusrs.org/forum/30-focu...id-update.html
Googled and found a similar thread on another ford forum:
http://www.focusrs.org/forum/30-focu...id-update.html
Ford Customer Service
Joined: Jul 2013
Posts: 1,906
Likes: 317
Hi ib_604 & ja8799,
This seems to have happened with most users. One customer was able to downgrade the app to the previous version; the issue was resolved. If you're able to access other apps, please contact Spotify for assistance.
Shaay
This seems to have happened with most users. One customer was able to downgrade the app to the previous version; the issue was resolved. If you're able to access other apps, please contact Spotify for assistance.
Shaay