I am just curious and asking ahead in case Ford cannot fix my issue. I have 2019 that the intermittent wipers or window wash doesn't work, and I have had it into the shop three times now and they are trying another part later this week.

1. Does Ford give "credit" or partial payments on warranty issues if they cannot fix them or is it buyback or replace or nothing?
2, How much of an issue does it have to be for them to consider or do a buyback or replacement?
3. The tech mentioned that he saw "rat tracks", but I never found what that meant. There are some maple tree seeds in the engine compartment, but no evidence of chewed wired or rat urine and I have had preventive measures in there form day one and never any such damage to vehicles any on my property. What is the burden of proof from Ford on a warranty claim, can they claim it is animal damage and leave me SOL?
4. I live in AZ but purchased the vehicle in CO.
5. Did anyone need to get an attorney involved for warranty issues?
6. Should I call customer care to start documenting my issue or disatisfation?

Yeah, this seems like a minor thing, but it is a new truck that I have had less than three weeks and I expect everything to work and be correct, and I understand a lot of you will probably say to learn to live with it.

 

The laws are different in different states. Contact an attorney in your state for the most accurate advice.

 

Buyback is different from Lemon Laws. Ford frequently will agree to a buyback most people (from what I hear) don't need to go the Lemon Law route.

That said, "animal damage" is visible. If they are calling it that, they should be able to show proof of it. Parts don't fail because a rat runs over it. But chewed wires would be a for sure sign.

 

No need to waste money on an attorney, just look up your states lemon law (where you live and register the vehicle, where you bought is irrelevant) and see what threshold you have to meet to qualify as a lemon. A buyback is very related to Lemon Laws, as when faced with a losing lemon claim, manufacturers will always go for the buyback, which avoids the lemon title.

 

Don't be afraid of contacting a lawyer based on wasting money. A lot of state laws make it so the consumer (you) pays ZERO for a lemon law lawyer. If they are successful in your case, they are paid directly from the vehicle manufacturer (Ford)

 

I'd be pissed too. Personally, I'd find another Dealer to look at it. Sometimes Dumba_ _ _ _ just can't figure it out. I don't think you are at lemon Law material yet, and considering the shutdowns, I might sit tight for a few weeks. Sure sounds like the stick on the stearing wheel has a hicup. Good luck, keep us posted

 

They replaced the multi-function stick already and no luck. They said they are replacing another piece in the steering column so I assume it is what the stick plugs into? I would think they could jumper or trace from the wiring harness to see where it is from the stick to the wiper motor controller?

 

Ford will fix it eventually. Remember you are dealing with parts replacement monkeys. They replace parts one by one until the problem is fixed. And the above advice is stupid. No attorney is going to take a lemon law case on contingency. If you go to an attorney for this, expect $1000-$2000 in fees for advice that will not lead anywhere. You are not even remotely close to having a legitimate lemon law issue which usually requires 30 days out of commission and many visits. I suspect you are smart enough to not go to an attorney though.

 

I am just one of those people where nearly everything I do or every project turns into a pain in the *ss for me, so I am asking ahead to prepare for the worst case.

 

Are they giving it back to in fixed, working condition then it stops working again after a while?