Ford buyback questions - how big of an issue does it need to be?
has left the building
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Not exactly related to your issue, but getting repairs during this health crisis could become difficult. Some dealers and shops are probably going to be short handed or may be forced to close for a period. It might be best to let minor stuff wait until this thing subsides. In the meantime you might want to grab a bottle of Rain-X and apply it to the windshield. The stuff works great and eliminates the need for wipers at speeds above 25 mph or so.
Any chatter with our windshield/aerodynamic design?
Apply Rain-X to you sunroof and look up at all the beads. However, with a ceramic roof and rain-x glass, there is quite a waterfall on that first turn after it's been parked for a while with no rain an a wet top. LOL
Thread Starter
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From: In a van down by the river
With everything going on in the world I am just getting a little stressed like everyone else. Having a new vehicle that doesn't work right and getting it worked on is just frustrating and adding to my anxiety right now. I am working from home next week so at least I wont be putting more miles on it.
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At least the only part not working is the intermittent wipers (and washer I suppose).
Sadly, I am electing to stop using my sunroof for a while (Oh, I better grease it up). Just in case the arm breaks and I need to source a part that I can't get or if a shop isn't available because I'm too lazy to deal with it.
Current/local conditions are subjective but I rarely use my washer anyway. In my dry climate, there isn't usually too much road splatter that requires a wash that one must rely upon in snow climates. I'm lucky that way, but I do use the washer on occasion, so I get that.
Try not to worry about it. It heightens the concern being a new truck, but there could be people out there with a 9 year old truck with a wiper problem that can't be fixed right now either that is equally stressed.
Everybody handles stressful situations in different ways. Hopefully you can get past the problem with the wipers (for now) an not think about lawyers and dealing with Ford buying back the truck. You probably have enough other things to worry about right now, like trying to ration your supply of toilet paper.
Hang in there man.
Sadly, I am electing to stop using my sunroof for a while (Oh, I better grease it up). Just in case the arm breaks and I need to source a part that I can't get or if a shop isn't available because I'm too lazy to deal with it.
Current/local conditions are subjective but I rarely use my washer anyway. In my dry climate, there isn't usually too much road splatter that requires a wash that one must rely upon in snow climates. I'm lucky that way, but I do use the washer on occasion, so I get that.
Try not to worry about it. It heightens the concern being a new truck, but there could be people out there with a 9 year old truck with a wiper problem that can't be fixed right now either that is equally stressed.
Everybody handles stressful situations in different ways. Hopefully you can get past the problem with the wipers (for now) an not think about lawyers and dealing with Ford buying back the truck. You probably have enough other things to worry about right now, like trying to ration your supply of toilet paper.
Hang in there man.
5 Year Member
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I am just curious and asking ahead in case Ford cannot fix my issue. I have 2019 that the intermittent wipers or window wash doesn't work, and I have had it into the shop three times now and they are trying another part later this week.
1. Does Ford give "credit" or partial payments on warranty issues if they cannot fix them or is it buyback or replace or nothing?
2, How much of an issue does it have to be for them to consider or do a buyback or replacement?
3. The tech mentioned that he saw "rat tracks", but I never found what that meant. There are some maple tree seeds in the engine compartment, but no evidence of chewed wired or rat urine and I have had preventive measures in there form day one and never any such damage to vehicles any on my property. What is the burden of proof from Ford on a warranty claim, can they claim it is animal damage and leave me SOL?
4. I live in AZ but purchased the vehicle in CO.
5. Did anyone need to get an attorney involved for warranty issues?
6. Should I call customer care to start documenting my issue or disatisfation?
Yeah, this seems like a minor thing, but it is a new truck that I have had less than three weeks and I expect everything to work and be correct, and I understand a lot of you will probably say to learn to live with it.
1. Does Ford give "credit" or partial payments on warranty issues if they cannot fix them or is it buyback or replace or nothing?
2, How much of an issue does it have to be for them to consider or do a buyback or replacement?
3. The tech mentioned that he saw "rat tracks", but I never found what that meant. There are some maple tree seeds in the engine compartment, but no evidence of chewed wired or rat urine and I have had preventive measures in there form day one and never any such damage to vehicles any on my property. What is the burden of proof from Ford on a warranty claim, can they claim it is animal damage and leave me SOL?
4. I live in AZ but purchased the vehicle in CO.
5. Did anyone need to get an attorney involved for warranty issues?
6. Should I call customer care to start documenting my issue or disatisfation?
Yeah, this seems like a minor thing, but it is a new truck that I have had less than three weeks and I expect everything to work and be correct, and I understand a lot of you will probably say to learn to live with it.
Go to a different dealer's service center. That's such an insignificant minor problem. You dealer is screwing up what should be a simple fix. Time to go to another shop with competent mechanics.
Now if you had chassis, transmission, engine, or electrical problems that couldn't be fixed after having it looked at by 2 different shops several times, then Ford may offer a buy back or you may need to use the lemon law.
Even so using the lemon in my state uses a 100,000 mile lifetime mileage as the reference. If you have 20,000 miles on the truck, you will only get 80% of what you actually paid for the truck. With that in mind, you can often do better just trading the truck in for something else.
Last edited by Mike Up; Mar 21, 2020 at 01:51 PM.
Thread Starter
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Joined: Nov 2014
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From: In a van down by the river
The truck has 5K miles on it, but it was a dealer demo with 4K when I bought it, so I have only put 1K miles on it. I would probably get bent over even worse by trading it in with the miles on it and the current issue. The other issue there is that I drove 500 miles to purchase it because it has all the specific options that I wanted and there isn't another one like it within several hundred miles. I will keep trying to see if Ford can fix it, but I just think that with that low of miles and still being under warranty that Ford needs to fix it or make it right no matter how minor of a problem.
5 Year Member
Joined: Jun 2019
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I tried the buy back process they denied it bc my truck hadn't met the "30 day hot of service window". Well my truck spent 38 days in the shop...2 days after getting it back. The inside of my truck has water on the passenger floorboard again. So I am waiting for the lady at customer care to call and say I want to apply for the buy back again. I'll keep you updated. Since owning this truck since July of 2019 it has been out of service for a total of 46 days. I was going to tell them to offer me the premium care ESP but they installed another warped dash, the TSB for the water leak didn't fix he issue and they said they found mold in the truck (still has a stinch) I don't think they got everything out. I still haven't been approved for a buy back....
I highly doubt will buy your ford back yet. Call customer care be nice to them and let them go through the process and be patient. It won't be overnight I can assure you that.
I highly doubt will buy your ford back yet. Call customer care be nice to them and let them go through the process and be patient. It won't be overnight I can assure you that.
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Ford will fix it eventually. Remember you are dealing with parts replacement monkeys. They replace parts one by one until the problem is fixed. And the above advice is stupid. No attorney is going to take a lemon law case on contingency. If you go to an attorney for this, expect $1000-$2000 in fees for advice that will not lead anywhere. You are not even remotely close to having a legitimate lemon law issue which usually requires 30 days out of commission and many visits. I suspect you are smart enough to not go to an attorney though.
Last edited by Truck22; Mar 21, 2020 at 05:14 PM.
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Ford will fix it eventually. Remember you are dealing with parts replacement monkeys. They replace parts one by one until the problem is fixed. And the above advice is stupid. No attorney is going to take a lemon law case on contingency. If you go to an attorney for this, expect $1000-$2000 in fees for advice that will not lead anywhere. You are not even remotely close to having a legitimate lemon law issue which usually requires 30 days out of commission and many visits. I suspect you are smart enough to not go to an attorney though.
Before calling someones advice "stupid" do some research so you don't make yourself look "stupid"
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