PHP tunes
Joined: Sep 2008
Posts: 19,800
Likes: 1,089
From: Ohio
Same thing happened with company called Bana Chips few years ago before American Muscle bought the name. Single owner/operator named Doug who was widely regarded as one of the best custom tuners there was for Mustangs, right up there with Jon Lund. Stuff happened in his life, marriage or sickness, and his responses to tunes and orders got further and further apart until stuff finally just wasn't shipped at all and zero responses. Ended up closing shop even after whatever the problem was fixed cause he spent years building a very successful business but destroyed it in 4 months but not responding to customers. Truly hope that won't be the case with PHP, the more solid custom tuners there out there, the more options for our customers!
Senior Member
Joined: Jun 2011
Posts: 2,962
Likes: 14
From: Texas
Originally Posted by Franchi Motorsports
Not to justify it at all, but from my understanding php is a very small outfit and if I remember reading correctly on another board, the main tuners wife is VERY sick right now battling some serious issues. Not an excuse for utter lack if response but if I was in that boat, try to have a little patience when you s tally get ahold of them, then again, if I was in that boat I'd just stop accepting orders until through it.
Originally Posted by Franchi Motorsports
Not to justify it at all, but from my understanding php is a very small outfit and if I remember reading correctly on another board, the main tuners wife is VERY sick right now battling some serious issues. Not an excuse for utter lack if response but if I was in that boat, try to have a little patience when you s tally get ahold of them, then again, if I was in that boat I'd just stop accepting orders until through it.
Just got a chance to get on Facebook and check out PHP... They seem to be actively supporting facebook and have alot to say about customers being impatient.. Maybe less time on facebook and more time writing tunes perhaps..
Senior Member
Joined: Feb 2012
Posts: 135
Likes: 3
It doesn't matter what the reason is, that's horrible customer service. If it was me I would call my credit card company and do an immediate charge back. Credit card companies don't put up with charging customers and not delivering a product. The only way this idiot will get the message is when it effects his wallet. Sad but true. If you have nothing but time then wait, but for everyone else I would find another tuner.
FX4 Blackout
Joined: Dec 2011
Posts: 2,334
Likes: 157
From: South Carolina