Edge Programmer evolution II
JAllens04
Joined: Nov 2020
Posts: 61
Likes: 12
From: Bear Delaware 19701
I have a Non Heritage 2004 and use it with no problems. The only thing I can think of is that you can only marry an Edge tuner 5 times before it gets permently locked out and no good. Is this Edge new to you? Do you know how many times its been married to other vehicles?
5 Year Member
Joined: Feb 2020
Posts: 7,716
Likes: 2,196
I have a Non Heritage 2004 and use it with no problems. The only thing I can think of is that you can only marry an Edge tuner 5 times before it gets permently locked out and no good. Is this Edge new to you? Do you know how many times its been married to other vehicles?
Thread Starter
Member
Joined: Nov 2013
Posts: 82
Likes: 2
I have a Non Heritage 2004 and use it with no problems. The only thing I can think of is that you can only marry an Edge tuner 5 times before it gets permently locked out and no good. Is this Edge new to you? Do you know how many times its been married to other vehicles?
JAllens04
Joined: Nov 2020
Posts: 61
Likes: 12
From: Bear Delaware 19701
I read a lot of reviews and it seems like this particular edge evolution does not have a 5 marriage limit like a lot of the other tuners do. I've read through the 44 page instruction manual and it says nothing about a marriage limit either. Hope this helps. Did you get any help from Edge Cust Svc?
Member
Joined: Dec 2019
Posts: 44
Likes: 5
That is strange then that it doesn’t work. Edge used to have excellent customer service, technical knowledge and the ability/willingness to help. I’ve noticed that more recently the people to answer phones don’t really know the products very well and they will not allow direct access to talk to the people that really know the products/software. I wish you luck, I’d recommend trying calling a few different times to try to get different reps and try to get a specific reason that this unit isn’t working for you. If you get that, please post up as I think it might help others.
5 Year Member
Joined: Feb 2020
Posts: 7,716
Likes: 2,196
yes, they have definitely had a very significant change in their customer service and how they operate. clearly intentional changes.
Ive had very good experience with their product
used to have good customer service experience.
Ive had very good experience with their product
used to have good customer service experience.
Senior Member
Joined: Jan 2020
Posts: 4,330
Likes: 1,090
From: utah
Last time I had dealings with edge was in 2009ish I had one on my 05 f150 and the battery got really low it corrupted the edge controller and the truck wouldnt start even after putting in a new battery. Edge was local to me so I took my unit and ecu over there.
They couldn't figure it out, but they did foot the bill for me to have it towed to the ford dealer and repaired.
The dealer was able to reflash the ecu or something and get me back on the road.
Sounds like the service has gone downhill since then!
They couldn't figure it out, but they did foot the bill for me to have it towed to the ford dealer and repaired.
The dealer was able to reflash the ecu or something and get me back on the road.
Sounds like the service has gone downhill since then!
5 Year Member
Joined: Feb 2020
Posts: 7,716
Likes: 2,196
Looks like edge was bought/sold a couple times. I think it was the sale in 2018 that (IMO) ended their previous good customer service/experience:
https://www.prnewswire.com/news-rele...300738801.html
https://www.prnewswire.com/news-rele...300738801.html