a new truck, when your's is only 9 month old and literally falling apart. I have a 2016 King Ranch f150 that has been in the shop now twice for warranty work. The first was a bad front camera that was thankfully covered because the replacement and install would have been 1500 dollars. A month later and now my truck has been in the shop for nearly 3 weeks and they seem to cannot find the issue. When I turn my wheel there is a grinding noise a 1/4 of the way into the turn that gets worse as you drive. Took it into the dealership where I bought it from and they linked it to the rear differential? Took it apart and a pin was thrown and all kinds of shavings was in the fluid. Put in all new guts and..... the problem is not fixed. Now they have swapped out my front differential with a new f150 on their lot (almost 3 weeks later).....and the problem is not solved. The grinding continues. They have had nearly every tech trying to solve this and nothing........I have been patient with them up to this point but Monday isn't going to be a good day for them if they continue to keep telling me they are "investigating still". Im over it. Ford makes billion's of dollars in profit each year and without a doubt I have a lemon. Has anyone on here ever dealt with a lemon? How painful, or not painful was it getting a new truck?

 

Many threads on the forum regarding Lemon Laws. You need to research the Lemon Law in your state. Ohio requires 3 incidents of the same problem or 30 cumlative days in the shop, so you may not yet qualify. O_io also requires one year or under and 18,000 miles or less. O_io's law is easily found via Google. http://www.ohioattorneygeneral.gov/I...uto/Lemon-Laws

 

What is considered a "reasonable number of repair attempts" in Ohio?

 

First of all sorry for your frustrations . The issue with the camera was really not that big of a deal, an inconvenience perhaps but just some farkle that is not mission critical to having a dependable vehicle.

Your current issue sounds like you have an incompetent dealer. I would demand that they get a Ford factory rep involved and if they don't take it to another dealer. The fact that they are swapping parts with vehicles in their inventory shows you that while they are trying, they are also grasping at straws. I also feel sorry for the poor slob that purchases the donor vehicle thinking he has a new as built truck and someone of questionable abilities has already been taking major drive line parts on and off of it.

 

There is a ford representative (forum name fordservice) that jumps on these forums. They helped me and eventually I had a new transmission and radiator. My dealer gave me a rental while they had my truck for 6 weeks. Dumb thing though they gave me a Ram 1500. Way to introduce your competitors into your customers ford.

 

Look into the BBB Auto Line. They take up the case with ford on your behalf, free of charge, and provide arbitration if you can't reach an agreement. Ford has to honor the decision of the BBB arbitrator. If you aren't satisfied, you can renegotiate or walk away penalty free.

 

Talked to the dealer this morning. The service manager said they have replaced my rear differential (which wasn't the initial cause but was bad), front differential and axel and still the noise is still there. 3 weeks my truck has been nothing short of an experiment while it sits in their shop. While I appreciate their attempts to fix and I am being reassured that their "Master technician" is doing all he can and I expressed my grave concern that now my truck has become a swap meet experiment and I am not happy about this. 9 month old truck, just over 18k miles on a 65,000 MSRP truck with no end in site. Was told this morning they have a call out to Ford to see what the next step is because they are at a standstill. They have close to 100 hours of their time and thousands of dollars in new parts, so when do they pull the trigger and just give me a new truck? I have researched Ohio lemon laws and everything I have read falls under 18K miles which I am over in 9 months, HOWEVER there is a clause that if something cannot be fixed, and its under warranty, they must replace OR if a problem exist that could cause an accident/death...etc, etc. It is to the point where I am going to call owner today and inform him of what is going on because I am sure he has no clue. Hoping he can go to bat for me. Its not his fault or the dealerships fault that I have a faulty brand new truck.

 

I have fought with a dealership to fix my wife's Edge for almost 2 years. The car randomly dies while at idle/coast - no codes, no CEL, no patterns. Vehicle is under extended warranty. Reported it to service dept and had it in about half a dozen times, they tried changing some parts...no solve. Service guy basically told us "nothing we can do". Finally we threatened the lemon law and they escalated our issue to their Cust. Service Manager. They gave us a loaner vehicle and put more and more parts at the problem (sensors, 4 throttle bodies, gaskets, fuel pump) until they finally brought in a Ford Engineer. He suggested they replace the crankshaft position sensor and authorized a new PCM. Got the car back Saturday morning, so we will see. The good part is my wife is meticulous about keeping a log of every time it happens so we have records. If the issue is really gone, we have a lot of new parts inside and our car back (which we really like). If it keeps happening, we will discuss "substitution of collateral" or Lemon Law. The manager we have been working with is great and understands the potential safety situation and the risk it poses.

Give the engineers a chance to fix it, if not, stand up for your right to have a working truck that you purchased at X value. They can substitute your truck for another of the same value and notify the lender with 0 change to your loan, or they can buy it back and let you decide where to put the $.

 

Thanks, and that is the plan. I still plan on calling the owner of the dealership this morning on my way to work. I know him pretty well and would like to get him involved as I have bought 3 vehicles (looking at #4) off his 2 dealerships in the last few years.

 

There is another thread on here about a bad steering column where the fix was to replace the intermediate column support bearings. Look there?