Originally Posted by arnmcrmn

Spoke to the owner yesterday. He is a really great guy. Now they have a top guy from his GM dealership coming over to put his set of eyeballs on this issue. Id hate to see the bill Ford is getting for this.

Originally Posted by Ricktwuhk

You have a misunderstanding of how warranty work is paid for by Ford. Ford has to approve warranty work, and they tell the dealer what they'll be reimbursed for. Your statement should be "I'm very happy that the owner of my dealership is willing to put this much effort into resolving the problem given that much of their discovery effort will not be reimbursed."

Originally Posted by acs259

I have fought with a dealership to fix my wife's Edge for almost 2 years. The car randomly dies while at idle/coast - no codes, no CEL, no patterns. Vehicle is under extended warranty. Reported it to service dept and had it in about half a dozen times, they tried changing some parts...no solve. Service guy basically told us "nothing we can do". Finally we threatened the lemon law and they escalated our issue to their Cust. Service Manager. They gave us a loaner vehicle and put more and more parts at the problem (sensors, 4 throttle bodies, gaskets, fuel pump) until they finally brought in a Ford Engineer. He suggested they replace the crankshaft position sensor and authorized a new PCM. Got the car back Saturday morning, so we will see. The good part is my wife is meticulous about keeping a log of every time it happens so we have records. If the issue is really gone, we have a lot of new parts inside and our car back (which we really like). If it keeps happening, we will discuss "substitution of collateral" or Lemon Law. The manager we have been working with is great and understands the potential safety situation and the risk it poses.

Give the engineers a chance to fix it, if not, stand up for your right to have a working truck that you purchased at X value. They can substitute your truck for another of the same value and notify the lender with 0 change to your loan, or they can buy it back and let you decide where to put the $.

Originally Posted by antho

My wife had a 2015 edge. Did the same thing. We had to get ford engineers etc involved. They found it was some part that made the car run on the gas fumes during idle that was defective, Causing the car to die at idle. I forget what the part was but could find out if your problem persist.

Originally Posted by acs259

I think that is the EGR, which was replaced early on. They replaced a brake booster too at one point when they were just guessing while waiting on Ford to get involved.