Sync map update LST_ERR05
#171
Today I was told by a supervisor in CRC that since I bought my maps on Feb 26, 2021, and that I did not file a case # until 2022 - my license had expired. I cannot get the download to work. He said I have to buy the download again. Ethically that is wrong - you usually only have to pay once for software and if does not function the company will fix the problem. He stated Ford would not do anything for me as my license was expired for my software.
I was told I could not take it any further and that his supervisor does not take phone calls. He's name was Rodel - he was not nice.
My response is I am glad Google Maps still works on my iPhone - it will have to work I guess until I buy a new car. You think it will be a Ford?
Last edited by Sync; 01-18-2022 at 07:13 PM.
#172
Senior Member
iTrader: (2)
As I wrote in another thread today:
I still have not been able to upgrade my maps in my 2018 Ford Edge. I found an error on the download to a flash drive site:
You get an error LST_ERR005, because the license file is the wrong file. If you go on Ford's website and search for "Why am I getting the LST_005 error you will see:
I called Ford and they still have not figured this out. My 7 files I think unzipped just fine. The problem is the license file is wrong. You can use WinRAR and see what the license file has - 2 simple files that are wrong. I just do not understand why they had to make it so difficult. In any event my maps are still NA 1 15 which I think are from when the programs was started as my house that was built 5 years ago is not on them. Unless I can get the Map Upgrade to work I am stuck with the map I have.
By the way make sure the flash drive is about 20 gigs and format it using ex-fat and not NTFS. If you get the right files you might be able to upgrade your maps - I still am stuck with my LST_005 error.
I still have not been able to upgrade my maps in my 2018 Ford Edge. I found an error on the download to a flash drive site:
You get an error LST_ERR005, because the license file is the wrong file. If you go on Ford's website and search for "Why am I getting the LST_005 error you will see:
- If your vehicle has SYNC 3 v3.0, there should be seven (7) files in the SyncMyRide folder. If the JR3T-14G242-CF.TAR.GZfile is missing, you will see the LST_005 error when attempting to install the map update.
- If your vehicle has SYNC v3.3 or v3.4, there should be 15 files in the SyncMyRide folder. If the 4U5T-14G424-CD.TAR.GZ file is missing, you will see an LST_005 error when attempting to install the map update.
I called Ford and they still have not figured this out. My 7 files I think unzipped just fine. The problem is the license file is wrong. You can use WinRAR and see what the license file has - 2 simple files that are wrong. I just do not understand why they had to make it so difficult. In any event my maps are still NA 1 15 which I think are from when the programs was started as my house that was built 5 years ago is not on them. Unless I can get the Map Upgrade to work I am stuck with the map I have.
By the way make sure the flash drive is about 20 gigs and format it using ex-fat and not NTFS. If you get the right files you might be able to upgrade your maps - I still am stuck with my LST_005 error.
#173
Like you I got a LST_005 error which means your license will not work with the map software.
Today I was told by a supervisor in CRC that since I bought my maps on Feb 26, 2021, and that I did not file a case # until 2022 - my license had expired. I cannot get the download to work. He said I have to buy the download again. Ethically that is wrong - you usually only have to pay once for software and if does not function the company will fix the problem. He stated Ford would not do anything for me as my license was expired for my software.
I was told I could not take it any further and that his supervisor does not take phone calls. He's name was Rodel - he was not nice.
My response is I am glad Google Maps still works on my iPhone - it will have to work I guess until I buy a new car. You think it will be a Ford?
Today I was told by a supervisor in CRC that since I bought my maps on Feb 26, 2021, and that I did not file a case # until 2022 - my license had expired. I cannot get the download to work. He said I have to buy the download again. Ethically that is wrong - you usually only have to pay once for software and if does not function the company will fix the problem. He stated Ford would not do anything for me as my license was expired for my software.
I was told I could not take it any further and that his supervisor does not take phone calls. He's name was Rodel - he was not nice.
My response is I am glad Google Maps still works on my iPhone - it will have to work I guess until I buy a new car. You think it will be a Ford?
1. Google maps
2. Apple maps
3. Ford SYNC
#174
Files in SyncMyRide Folder:
GB5T-14G386-ZA.tar.gz
HB5T-14G386-TAC.tar.gz
HB5T-14G386-TKC.tar.gz
JR3T-14G421-CF.tar.gz
JR3T-14G422-CH.tar.gz
JR3T-14G423-CB.tar.gz
LU5T-14G386-BA.tar.gz
License file (also in SyncMyRide):
JR3T-14G424-CE.TAR
GB5T-14G386-ZA.tar.gz
HB5T-14G386-TAC.tar.gz
HB5T-14G386-TKC.tar.gz
JR3T-14G421-CF.tar.gz
JR3T-14G422-CH.tar.gz
JR3T-14G423-CB.tar.gz
LU5T-14G386-BA.tar.gz
License file (also in SyncMyRide):
JR3T-14G424-CE.TAR
#175
Senior Member
iTrader: (2)
They are sending you the wrong license file. It should be "CF". They had that issue when the maps were first released in Late summer/fall 2021. Everyone's for 16-18s was messed up. They sent out CE when it should have been CF and everyone that had purchased it had to re-download it. You downloaded it via the email you got when you purchased it?
#176
They are sending you the wrong license file. It should be "CF". They had that issue when the maps were first released in Late summer/fall 2021. Everyone's for 16-18s was messed up. They sent out CE when it should have been CF and everyone that had purchased it had to re-download it. You downloaded it via the email you got when you purchased it?
#177
worked for me
Use the following steps If you receive an LST_005 error message while attempting to install your SYNC 3 Navigation map update.
Before you start, find your SYNC 3 software version:
Before you start, find your SYNC 3 software version:
- Tap Settings on your vehicle's SYNC 3 screen.
- Select General.
- Tap About or About SYNC.
- If your vehicle has SYNC 3 v3.0, there should be seven (7) files in the SyncMyRide folder. If the JR3T-14G242-CF.TAR.GZfile is missing, you will see the LST_005 error when attempting to install the map update.
- If your vehicle has SYNC v3.3 or v3.4, there should be 15 files in the SyncMyRide folder. If the 4U5T-14G424-CD.TAR.GZ file is missing, you will see an LST_005 error when attempting to install the map update.