So I have tried many times, following the Ford instructions.
I put in red what i see:
Take the USB drive with the software updates to your vehicle. Turn on your vehicle, and then turn on the radio.
Make sure your car is in a well-ventilated area. Your vehicle will need to be turned on, with the engine running between ten and thirty five minutes. Make sure that your vehicle is not in Accessory mode.


Plug the USB drive in to your vehicle’s USB port.


Press AUX until you select SYNC Line In. Press OK. NO AUX BUTTON

Press Menu. SYNC Media may display. If it does, press OK. THIS SHOWS UP



Media Menu displays, and then Play Menu appears. NOPE



SYNC USB displays. Press OK. NOPE

USB Selected displays. Press OK.NOPE





There are more directions, but since I cannot get to them, I didn't include.


Any one know how to update??? This is making me crazy!!
When I see Sync media and hit ok, it says "no playable media found".
I cannot get past this point. Please help......

 

What version of Sync or year vehicle do you have?

 

2015 year, version is Sync.

 

That's Sync 2

Do you have the 4.2" screen or 8" screen with MFT?

 

4.2, the window sticker just says "Sync".

 

I assume you already have logged into the Ford Owner website and the update file is already downloaded to the USB flash drive?

 

yes, there are 4 files.

 

I am assuming you have extracted the 4 files

Have you tried a using different USB Flash Drive?

 

I have extracted the four files and they show up in the flash drive. I have tried different FD's no change.
Why can't I access the info required on the screen? This is where I think the problem is; I do not have the same thing on my screen that the Ford website shows when viewing the instructions to upload to Sync.

 

Couple things:

You unzipped the file on the computer and then moved all the unpacked files to the usb drive right?

If you have two USB ports in the truck did you try both 1 and 2.

And if you have another thumb drive try that.