Split Bodywork??
Texas A&M Aggie
Joined: Feb 2013
Posts: 7,527
Likes: 1,353
From: Pasadena, TX
Forgot to provide this update... going in to another local dealership tomorrow. They wanted to hold my truck for 4-5 days to get pictures and email them to the digital imaging team. I was later told that this was because they were going to let an "expert" look at it (for 30 seconds mind you) to determine necessary repairs; I negotiated this down by asking the service advisor if he could just take pictures and email them to the digital imaging team on his own.
I own a business in the service industry. Usually when you give someone a time that you will get around to something, it has a bit of wiggle room built in. But 4-5 days just to look at a minor tear and write up an estimate? Lol! I get they're busy, but damn how hard is it to at least give me a day to drop it off and expect it back 6-8 hours after..? I'm getting a bad feeling about the time this dealership will take, but I suppose I at least know they know what they're doing
I own a business in the service industry. Usually when you give someone a time that you will get around to something, it has a bit of wiggle room built in. But 4-5 days just to look at a minor tear and write up an estimate? Lol! I get they're busy, but damn how hard is it to at least give me a day to drop it off and expect it back 6-8 hours after..? I'm getting a bad feeling about the time this dealership will take, but I suppose I at least know they know what they're doing
Senior Member
Joined: Feb 2013
Posts: 480
Likes: 143
From: Northern IN
I don't understand what you mean by Ford doing the right thing. When you took delivery of the vehicle its your responsibility to do a walk around on the entire vehicle and look for damage. I am assuming you did that and didn't see this at that time. Any damage that occurred after that point was not Ford's responsibility.
That being the case it likely happened at the dealership if repairs were being performed in this area. Unfortunately the burden of proof will likely be o you unless your dealership just bites the bullet and takes care of it because your a good customer. If the dealer won't take care of the damage they caused I don't see how you can hold Ford responsible, they didn't do it.
The dealers are independent of Ford and while they have a responsibility to perform warranty repairs. This damage is just that, damage. Not a warranty issue. Hopefully your dealer will step up.
That being the case it likely happened at the dealership if repairs were being performed in this area. Unfortunately the burden of proof will likely be o you unless your dealership just bites the bullet and takes care of it because your a good customer. If the dealer won't take care of the damage they caused I don't see how you can hold Ford responsible, they didn't do it.
The dealers are independent of Ford and while they have a responsibility to perform warranty repairs. This damage is just that, damage. Not a warranty issue. Hopefully your dealer will step up.
Thread Starter
Member
Joined: Dec 2016
Posts: 89
Likes: 8
I don't understand what you mean by Ford doing the right thing. When you took delivery of the vehicle its your responsibility to do a walk around on the entire vehicle and look for damage. I am assuming you did that and didn't see this at that time. Any damage that occurred after that point was not Ford's responsibility.
That being the case it likely happened at the dealership if repairs were being performed in this area. Unfortunately the burden of proof will likely be o you unless your dealership just bites the bullet and takes care of it because your a good customer. If the dealer won't take care of the damage they caused I don't see how you can hold Ford responsible, they didn't do it.
The dealers are independent of Ford and while they have a responsibility to perform warranty repairs. This damage is just that, damage. Not a warranty issue. Hopefully your dealer will step up.
That being the case it likely happened at the dealership if repairs were being performed in this area. Unfortunately the burden of proof will likely be o you unless your dealership just bites the bullet and takes care of it because your a good customer. If the dealer won't take care of the damage they caused I don't see how you can hold Ford responsible, they didn't do it.
The dealers are independent of Ford and while they have a responsibility to perform warranty repairs. This damage is just that, damage. Not a warranty issue. Hopefully your dealer will step up.
I do have an update though.
I stopped by the other local dealership yesterday for pictures. The guy in the service dept. told me that it looked like someone intentionally cut it since there was no scuff or external damage. I think to a certain point, the dealership will have to accept liability.. every opinion that I seek from dealership employees is essentially identical, lol.
Set to receive a call from regional CSM today, will update on what happens.
Ummm, i don't know who you were talking to but your first picture sure looks more like a tear than an cut. Specifically, like it had been hooked when moving an the lip tore.
If they're saying that looks like a cut, well........I'm pretty sure I'd be looking for a third dealership......
If they're saying that looks like a cut, well........I'm pretty sure I'd be looking for a third dealership......
5 Year Member
Joined: Mar 2014
Posts: 453
Likes: 145
From: NorCal
Love all the "Ford has nothing to do with their dealerships/repair departments" talk. As soon as they no longer have a huge FORD logo on the side of the building I'll have that discussion. And as soon as the "regional CSMs" that frequent these forums no longer "get involved" that might help your argument too. There are countless threads like this with examples of the horrible ineptitude and poor service by their dealers, and I've been a victim of it too. The worst thing Ford has going for it is it's crappy dealers and shady repair departments.
Good luck OP.
Good luck OP.
Junior Member
Joined: Mar 2017
Posts: 15
Likes: 9
Two options off the top of my head, one, A sandwich board sign detailing the problem and a $50 bill torn in half will get a bum to walk in front of the business ( especially on a Saturday ). The other half of the 50 at the end of the day.
Go to your county appraisal district website and search the GM name , you should be able to get the address of his home. Send him a thank you card for speaking with you on the phone. It will usually also have his spouses name listed. Follow up with another call a week or so later and say you are making sure he got the card, be sure to tell him to say hello to his wife (use her first name)
Nothing illegal, threatening, or overt EVER. Intelius will probably also get you his cellphone number as well.
Folks like this need subtle reminders that they aren't as insulated as they think from the customer.
I used the phone call with the GM and mentioned that I was considering purchasing a home in his neighborhood, asking him what he and his wife ( by name) thought of the place. The service manager called me in under 15 minutes after that conversation to start fixing the problem.
A few years working UC may color my perceptions a bit, but it works.
Go to your county appraisal district website and search the GM name , you should be able to get the address of his home. Send him a thank you card for speaking with you on the phone. It will usually also have his spouses name listed. Follow up with another call a week or so later and say you are making sure he got the card, be sure to tell him to say hello to his wife (use her first name)
Nothing illegal, threatening, or overt EVER. Intelius will probably also get you his cellphone number as well.
Folks like this need subtle reminders that they aren't as insulated as they think from the customer.
I used the phone call with the GM and mentioned that I was considering purchasing a home in his neighborhood, asking him what he and his wife ( by name) thought of the place. The service manager called me in under 15 minutes after that conversation to start fixing the problem.
A few years working UC may color my perceptions a bit, but it works.
Last edited by Coastalcop; Mar 21, 2017 at 06:23 PM.
Two options off the top of my head, one, A sandwich board sign detailing the problem and a $50 bill torn in half will get a bum to walk in front of the business ( especially on a Saturday ). The other half of the 50 at the end of the day.
Go to your county appraisal district website and search the GM name , you should be able to get the address of his home. Send him a thank you card for speaking with you on the phone. It will usually also have his spouses name listed. Follow up with another call a week or so later and say you are making sure he got the card, be sure to tell him to say hello to his wife (use her first name)
Nothing illegal, threatening, or overt EVER. Intelius will probably also get you his cellphone number as well.
Folks like this need subtle reminders that they aren't as insulated as they think from the customer.
I used the phone call with the GM and mentioned that I was considering purchasing a home in his neighborhood, asking him what he and his wife ( by name) thought of the place. The service manager called me in under 15 minutes after that conversation to start fixing the problem.
A few years working UC may color my perceptions a bit, but it works.
Go to your county appraisal district website and search the GM name , you should be able to get the address of his home. Send him a thank you card for speaking with you on the phone. It will usually also have his spouses name listed. Follow up with another call a week or so later and say you are making sure he got the card, be sure to tell him to say hello to his wife (use her first name)
Nothing illegal, threatening, or overt EVER. Intelius will probably also get you his cellphone number as well.
Folks like this need subtle reminders that they aren't as insulated as they think from the customer.
I used the phone call with the GM and mentioned that I was considering purchasing a home in his neighborhood, asking him what he and his wife ( by name) thought of the place. The service manager called me in under 15 minutes after that conversation to start fixing the problem.
A few years working UC may color my perceptions a bit, but it works.
