Split Bodywork??
Senior Member
Joined: Feb 2017
Posts: 110
Likes: 23
I suppose I should say THE issue to be properly generic. I guess we will disagree or agree to disagree.
Everyone is ok with their kids holding up,signs outside the dealership ( which is far more bat**** crazy to me) or paying a bum, but not personalizing a conversation with an otherwise insulated party, which will either get it resolved or based on other comments bring a face to face meeting ( which is also ok, harder to dodge issues or questions face to face)
Fine. Not my circus
Everyone is ok with their kids holding up,signs outside the dealership ( which is far more bat**** crazy to me) or paying a bum, but not personalizing a conversation with an otherwise insulated party, which will either get it resolved or based on other comments bring a face to face meeting ( which is also ok, harder to dodge issues or questions face to face)
Fine. Not my circus
This is pretty basic legal type stuff.
Junior Member
Joined: Mar 2017
Posts: 15
Likes: 9
I read through all the OPs posts for the second time. If I missed something he said then I apologize. It's entirely possible I DID missing something, but under the assumption that I didn't, this is my hot take:
1. It's been ~2 week or more since this damage occurred but he has not taken the truck back to the dealership to show it to them.
2. Not only won't he show it to them, he won't even send them a picture of it due to potential negative impact on a hypothetical future lawsuit.
3. He has taken it to multiple other dealers plus contacted Ford corporate numerous times.
4. He apparently expects someone to fix it but he refuses to show it to the dealership that would be responsible for fixing it. Like I guess he just wants Dealership X to say "Okay, we haven't seen the damage but it must be our fault so have it fixed somewhere else and I guess we'll just pay for it."
5. On top of all that we got supercop telling the OP to threaten the GM and his spouse.
This thread is Bizarro World.
1. It's been ~2 week or more since this damage occurred but he has not taken the truck back to the dealership to show it to them.
2. Not only won't he show it to them, he won't even send them a picture of it due to potential negative impact on a hypothetical future lawsuit.
3. He has taken it to multiple other dealers plus contacted Ford corporate numerous times.
4. He apparently expects someone to fix it but he refuses to show it to the dealership that would be responsible for fixing it. Like I guess he just wants Dealership X to say "Okay, we haven't seen the damage but it must be our fault so have it fixed somewhere else and I guess we'll just pay for it."
5. On top of all that we got supercop telling the OP to threaten the GM and his spouse.
This thread is Bizarro World.
Thread Starter
Member
Joined: Dec 2016
Posts: 89
Likes: 8
I read through all the OPs posts for the second time. If I missed something he said then I apologize. It's entirely possible I DID miss something, but under the assumption that I didn't, this is my hot take:
1. It's been ~2 week or more since this damage occurred but he has not taken the truck back to the dealership to show it to them.
2. Not only won't he show it to them, he won't even send them a picture of it due to potential negative impact on a hypothetical future lawsuit.
3. He has taken it to multiple other dealers plus contacted Ford corporate numerous times.
4. He apparently expects someone to fix it but he refuses to show it to the dealership that would be responsible for fixing it. Like I guess he just wants Dealership X to say "Okay, we haven't seen the damage but it must be our fault so have it fixed somewhere else and I guess we'll just pay for it."
5. On top of all that we got supercop telling the OP to threaten the GM and his spouse.
This thread is Bizarro World.
1. It's been ~2 week or more since this damage occurred but he has not taken the truck back to the dealership to show it to them.
2. Not only won't he show it to them, he won't even send them a picture of it due to potential negative impact on a hypothetical future lawsuit.
3. He has taken it to multiple other dealers plus contacted Ford corporate numerous times.
4. He apparently expects someone to fix it but he refuses to show it to the dealership that would be responsible for fixing it. Like I guess he just wants Dealership X to say "Okay, we haven't seen the damage but it must be our fault so have it fixed somewhere else and I guess we'll just pay for it."
5. On top of all that we got supercop telling the OP to threaten the GM and his spouse.
This thread is Bizarro World.
If if you want an indication as to how slimy this dealership is, the GM promised to send me something in the mail almost 3 months ago. Every time I call "it's in the mail" or "it'll be sent out first thing tomorrow". Nice. Called a week ago and was told that he physically sent it 100% overnight and everything. Still don't have it. So why should I be expecting them to do the right thing when given a picture of the damage? No.
PS dealership is not at all interested in helping me. The only lawsuit im referring to is one that the dealership could throw against me if I mention their name. Oh and dealership is too far away for it to make sense to go through this mess again, they're grossly incompetent and didn't even fix what I brought it in for.
Last edited by berguy; Mar 22, 2017 at 09:48 PM.
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Joined: Jan 2015
Posts: 1,004
Likes: 341
Hmm nothing to do with a lawsuit. But when determining fault you never provide an opposing side with your evidence as it gives them time to make up elaborate excuses. I've been in a motorcycle accident where this was relevant. The dealership is an absolute joke, they don't deserve to see the damage they caused unless I can have a compelling reason as to why. If you look at the damage it was most certainly caused when items were removed, the location is evidence of this.
If if you want an indication as to how slimy this dealership is, the GM promised to send me something in the mail almost 3 months ago. Every time I call "it's in the mail" or "it'll be sent out first thing tomorrow". Nice. Called a week ago and was told that he physically sent it 100% overnight and everything. Still don't have it. So why should I be expecting them to do the right thing when given a picture of the damage? No.
PS dealership is not at all interested in helping me. The only lawsuit im referring to is one that the dealership could throw against me if I mention their name. Oh and dealership is too far away for it to make sense to go through this mess again, they're grossly incompetent and didn't even fix what I brought it in for.
If if you want an indication as to how slimy this dealership is, the GM promised to send me something in the mail almost 3 months ago. Every time I call "it's in the mail" or "it'll be sent out first thing tomorrow". Nice. Called a week ago and was told that he physically sent it 100% overnight and everything. Still don't have it. So why should I be expecting them to do the right thing when given a picture of the damage? No.
PS dealership is not at all interested in helping me. The only lawsuit im referring to is one that the dealership could throw against me if I mention their name. Oh and dealership is too far away for it to make sense to go through this mess again, they're grossly incompetent and didn't even fix what I brought it in for.
Thread Starter
Member
Joined: Dec 2016
Posts: 89
Likes: 8
Love all the "Ford has nothing to do with their dealerships/repair departments" talk. As soon as they no longer have a huge FORD logo on the side of the building I'll have that discussion. And as soon as the "regional CSMs" that frequent these forums no longer "get involved" that might help your argument too. There are countless threads like this with examples of the horrible ineptitude and poor service by their dealers, and I've been a victim of it too. The worst thing Ford has going for it is it's crappy dealers and shady repair departments.
Good luck OP.
Good luck OP.
Thread Starter
Member
Joined: Dec 2016
Posts: 89
Likes: 8
By the way I own a business in the service industry. I've heard countless stories of businesses covering their techs liability by saying "something else" caused it. This is not uncommon, and I'd rather send my evidence to FORD instead of the dealership that recklessly caused it. Not the first time this dealership has caused customer major issues. Not trustworthy.
Last edited by berguy; Mar 22, 2017 at 10:18 PM.
Senior Member
Joined: Dec 2011
Posts: 13,811
Likes: 3,184
From: Texas
I just don't understand nor agree with your actions of not providing a picture. They will say they wanted to assist, but you would not cooperate. Just saying, they will get it sooner or later. They don't need to see it to create their cover story.
Not sure why you guys see this being an issue. Totally separate things going on. The item being mailed was a personal agreement because of the inconvenience when I bought the truck, not the damage. He seemed like a nice guy, up until I had to call 4x a day to reach him and the item was always in the mailbox to be sent. How does me holding on to evidence and sending it through proper channels justify a GM lying to a customer? If you read my other thread this dealership is incompetent and should not be under the Ford brand. That's why I took it elsewhere to places where they're willing and happy to help. Thx
By the way I own a business in the service industry. I've heard countless stories of businesses covering their techs liability by saying "something else" caused it. This is not uncommon, and I'd rather send my evidence to FORD instead of the dealership that recklessly caused it. Not the first time this dealership has caused customer major issues. Not trustworthy.
By the way I own a business in the service industry. I've heard countless stories of businesses covering their techs liability by saying "something else" caused it. This is not uncommon, and I'd rather send my evidence to FORD instead of the dealership that recklessly caused it. Not the first time this dealership has caused customer major issues. Not trustworthy.
Thread Starter
Member
Joined: Dec 2016
Posts: 89
Likes: 8
But the thing is, they're not really all that willing to help. They won't be able to say that they've attempted... because they haven't. The GM brushed me off to the BS manager, the BS manager just asked if I wouldn't mind sending him over a picture. I had no idea at the time (quite frankly I still don't) as to whether this was of positive or negative intent. These guys are really crappy (not the BS manager, he was nice), and I wouldn't be surprised if they were requesting images to make up a false story to FMC about why it wasn't their fault. Something I am REALLY worried about here is what some others have mentioned: What if they damaged more than just this when they had it? If you saw the dealership, you probably wouldn't even be surprised if this were true--not kidding, just by looking at it I should have known better.
After a couple of other responses confirmed on the thread, and after the BS manager's comments about FMC, I decided that I would withhold the images until FMC decides to send them over. This isn't of malicious intent of any sort, I'm just trying to consult with the forum and use as much as my personal knowledge as I can to resolve the issue. I don't necessarily disagree with you guys about what you're saying, it's just that the nature of this dealership reveals that they want to play hardball for everything. Their Google/Yelp reviews reveal this is the case for many others. Any other dealership, I would have 100% sorted it out through dealership first before even mentioning it to FMC. I wish I had bought it from my local dealership, because this would have never been an issue with their professional staff in the first place.
Also, sidenote, this does still boil down to the fact that FMC and other professionals will need to determine fault here and then bill the dealership. The dealership should be receiving pictures along with the bill, not necessarily pictures to make up excuses. Professional opinions (BS guys) have already concluded that the damage is pretty isolated, and it could only be from one of a few things, none of which I could have done. I don't have time to drive all the way back over there and deal with them, not to mention, I don't have the nerve to worry about my truck in their hands ever again. This needs to be handled outside of their dealership, 100%. This would be like an insurance company asking the other driver to tell them what the determination of fault is, or a judge asking a felon to judge himself as he wishes. You can't investigate yourself, and the dealership shouldn't have much say here unless they have a valid explanation of how this could have happened without their involvement. They should have some say, but not a determination, and this is what irritates me about Ford. Despite the fact that all fingers point to something, Ford completely lacks the power to make a situation right, and instead says to consult with a unwilling dealership.
Last edited by berguy; Mar 23, 2017 at 12:29 AM.
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Joined: Dec 2011
Posts: 13,811
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From: Texas
I don't have any particular issue with it per se for the reason you mentioned: They will see it sooner or later.
But the thing is, they're not really all that willing to help. They won't be able to say that they've attempted... because they haven't. The GM brushed me off to the BS manager, the BS manager just asked if I wouldn't mind sending him over a picture. I had no idea at the time (quite frankly I still don't) as to whether this was of positive or negative intent. These guys are really crappy (not the BS manager, he was nice), and I wouldn't be surprised if they were requesting images to make up a false story to FMC about why it wasn't their fault. Something I am REALLY worried about here is what some others have mentioned: What if they damaged more than just this when they had it? If you saw the dealership, you probably wouldn't even be surprised if this were true--not kidding, just by looking at it I should have known better.
After a couple of other responses confirmed on the thread, and after the BS manager's comments about FMC, I decided that I would withhold the images until FMC decides to send them over. This isn't of malicious intent of any sort, I'm just trying to consult with the forum and use as much as my personal knowledge as I can to resolve the issue. I don't necessarily disagree with you guys about what you're saying, it's just that the nature of this dealership reveals that they want to play hardball for everything. Their Google/Yelp reviews reveal this is the case for many others. Any other dealership, I would have 100% sorted it out through dealership first before even mentioning it to FMC. I wish I had bought it from my local dealership, because this would have never been an issue with their professional staff in the first place.
Also, sidenote, this does still boil down to the fact that FMC and other professionals will need to determine fault here and then bill the dealership. The dealership should be receiving pictures along with the bill, not necessarily pictures to make up excuses. Professional opinions (BS guys) have already concluded that the damage is pretty isolated, and it could only be from one of a few things, none of which I could have done. I don't have time to drive all the way back over there and deal with them, not to mention, I don't have the nerve to worry about my truck in their hands ever again. This needs to be handled outside of their dealership, 100%. This would be like an insurance company asking the other driver to tell them what the determination of fault is, or a judge asking a felon to judge himself as he wishes. You can't investigate yourself, and the dealership shouldn't have much say here unless they have a valid explanation of how this could have happened without their involvement. They should have some say, but not a determination, and this is what irritates me about Ford. Despite the fact that all fingers point to something, Ford completely lacks the power to make a situation right, and instead says to consult with a unwilling dealership.
But the thing is, they're not really all that willing to help. They won't be able to say that they've attempted... because they haven't. The GM brushed me off to the BS manager, the BS manager just asked if I wouldn't mind sending him over a picture. I had no idea at the time (quite frankly I still don't) as to whether this was of positive or negative intent. These guys are really crappy (not the BS manager, he was nice), and I wouldn't be surprised if they were requesting images to make up a false story to FMC about why it wasn't their fault. Something I am REALLY worried about here is what some others have mentioned: What if they damaged more than just this when they had it? If you saw the dealership, you probably wouldn't even be surprised if this were true--not kidding, just by looking at it I should have known better.
After a couple of other responses confirmed on the thread, and after the BS manager's comments about FMC, I decided that I would withhold the images until FMC decides to send them over. This isn't of malicious intent of any sort, I'm just trying to consult with the forum and use as much as my personal knowledge as I can to resolve the issue. I don't necessarily disagree with you guys about what you're saying, it's just that the nature of this dealership reveals that they want to play hardball for everything. Their Google/Yelp reviews reveal this is the case for many others. Any other dealership, I would have 100% sorted it out through dealership first before even mentioning it to FMC. I wish I had bought it from my local dealership, because this would have never been an issue with their professional staff in the first place.
Also, sidenote, this does still boil down to the fact that FMC and other professionals will need to determine fault here and then bill the dealership. The dealership should be receiving pictures along with the bill, not necessarily pictures to make up excuses. Professional opinions (BS guys) have already concluded that the damage is pretty isolated, and it could only be from one of a few things, none of which I could have done. I don't have time to drive all the way back over there and deal with them, not to mention, I don't have the nerve to worry about my truck in their hands ever again. This needs to be handled outside of their dealership, 100%. This would be like an insurance company asking the other driver to tell them what the determination of fault is, or a judge asking a felon to judge himself as he wishes. You can't investigate yourself, and the dealership shouldn't have much say here unless they have a valid explanation of how this could have happened without their involvement. They should have some say, but not a determination, and this is what irritates me about Ford. Despite the fact that all fingers point to something, Ford completely lacks the power to make a situation right, and instead says to consult with a unwilling dealership.
When my dealer replaced the electric's of my drivers seat and tract, they dented and scratched up my door sill. I did not discover it for a while.
There is no sense in trying to reason this out with you, I wish you the best!