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single "clunk" when starting the engine

 
Old 04-20-2018, 11:05 PM
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Originally Posted by reybeast View Post
jjandascog, welcome to the clunk club. I just submitted my arbitration paperwork to the BBB concerning this clunk issue. I've been trying to get some of the folks on here with this issue to cooperate and I've sent private messages and public postings to try to get something rolling with Ford, but no one on this forum seems to care. I have had the clunk happen while the weight of the truck is resting on the transmission on an incline and no parking brake set, and while the drive shaft doesnt appear to move, the clunk can still happen. Go to youtube and search for 2017 f150 driveshaft clunking on engine start. Then click on my name to see all the videos, including the clunk while resting on the parking brake. I really hope your service dept gives a crap, because the 3 dealerships here in Austin area dont care at all and said its normal. The dealership Service dept Director at Covert Ford on 183(not manager) told me he has driven one that did it as well. He also told me they called Techline and were told by Techline that the issue was normal as well. Here is the funny part for me. I attempted to show the service advisor the issue, but it wouldn't reproduce. Then as i was about to leave, I started the truck and it did a big clunk. He said "Hold on, my Service Manager has to hear this". He went and got the Service Manager, and again i couldnt reproduce it. He looked skeptical, and i played the youtube videos for him using the trucks sound system. Finally as i was starting the truck to leave, another big clunk! He said "Oh, thats not normal". So i dropped the truck off, then a day or so later, they called me to talk to the service Director (NOT THE MANAGER that had heard the clunk and said "thats not normal"), and the service Director said it was normal. The service manager that said it was not normal didnt join our conversation about my truck. Also, the regional Ford Service Engineer (FSE) was a joke, he wasnt the least bit technical and called the issue "a characteristic". I looked at his education and online resume, he was a glorified customer service person before becoming the FSE. I have emailed many people at Ford directly, engineers, engine and powertrain specialists and others. I have read receipts as well. The only response i get is the same "Executive" Customer service lady named Lynn Aldredge, and she just parrots what the dealership says, "its normal". She has lied to me on occasion and she doesnt even realize i know she lied. She has changed her story about talking to people at Ford about the issue, and her story changes a little each time she tells it. Here is my opinion of the root issue with Ford. The service techs dont make much money on warranty work and/or their level of apathy for the customer's issue is non-existent. I also think think they are just part swappers, most (not all) of the techs just arent technical enough to root cause something like this. Whats worse is that service managers want to make money, they have quotas to fill, and spending a techs time trying to troubleshoot an issue and not making money swapping parts is not allowed to happen. There are dealerships that dont follow this model, but the ones near me do. I would bet a lot of money that if i told them i had a salvage title and the engine and tranny weren't under warranty, they wouldnt say its normal. Anyhow, good luck with your truck, i hope they are more responsive where you live than here in Austin.

Reybeast
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Old 04-20-2018, 11:47 PM
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Wow, thats a loud clunk!
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Old 05-11-2018, 11:46 AM
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Default Joining the club as well

2018 Lariat 4x4 with 3.5 and 4300 miles getting the same noise almost every time I start it. Seeing as how it hasnít broken anything yet and Iím battling paint issues under warranty already, Iím not going to pursue anything on it at this time.
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Old 05-11-2018, 01:42 PM
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Last week, we rented a 2018 f150 4x4 v8 engine, 10 speed tranny. 2300 miles on it. Same exact clunk!
check the video: https://youtu.be/UYiiA29xT68
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Old 05-11-2018, 02:03 PM
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Had my 2018 5.0 4x4 since last September and mine started doing this (or I just started noticing it) several weeks ago. Only happens maybe 10% of the time.
I never used the parking brake until the trans cable recall notice came out, which is just about the time I started noticing the clunk. May be related, may be coincidence. I'll have to start paying attention and see if there's a pattern.
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Old 05-13-2018, 04:27 PM
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I havnt been able to discern a pattern. I thought it had to do with moving backyards a bit, like backing up at a gas station, or in and out of a parking space, but i just havnt been able to pin it down. Our 2017 will hit 17k miles today, and the clunk noise has definitely become more frequent. Status update on our BBB arbitration process, Ford has contacted me to setup a time for a Field Service Engineer (FSE) to look at my truck again. Ford told the BBB people that the issue had never been duplicated according to my service invoices, which is complete BS. I told the Ford customer service person that called me that the FSE had already looked at my truck and said the noise was a "characteristic". I gave her the name of the FSE that came out before, and she said the same FSE was going to look at it again, but the FSE didnt respond to the customer service person's request for a phone call. It just seems incredible to me that anyone could call this noise normal. Its just such a harsh and loud clunk.
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Old 05-14-2018, 10:03 AM
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Originally Posted by reybeast View Post
I havnt been able to discern a pattern. I thought it had to do with moving backyards a bit, like backing up at a gas station, or in and out of a parking space, but i just havnt been able to pin it down. Our 2017 will hit 17k miles today, and the clunk noise has definitely become more frequent. Status update on our BBB arbitration process, Ford has contacted me to setup a time for a Field Service Engineer (FSE) to look at my truck again. Ford told the BBB people that the issue had never been duplicated according to my service invoices, which is complete BS. I told the Ford customer service person that called me that the FSE had already looked at my truck and said the noise was a "characteristic". I gave her the name of the FSE that came out before, and she said the same FSE was going to look at it again, but the FSE didnt respond to the customer service person's request for a phone call. It just seems incredible to me that anyone could call this noise normal. Its just such a harsh and loud clunk.
Were you able to request the FSE to look at your truck through the dealership or through Ford customer care? Iíve been trying to request this from both my dealership and customer care and they both say to talk to the other. Having the same clunk as everyone else but also some major paint issues that I want addressed. Good luck on youíre case!
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Old 05-14-2018, 10:12 AM
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My 2018 Screw, 4x4, 3.5 Eco makes the same clunk. All the 18's I drove made the same noise.
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Old 05-14-2018, 10:58 AM
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I have this clunk on my 2018 2.7. It has absolutely nothing to with the parking brake, at least in my situation. I can easily reproduce mine. If I drive my truck long enough to get it up to full operating temperature,than stop somewhere for at least a few minutes, than restart it, it will make the loud clunk. I will try to see if my driveshaft turns when starting. I plan on bringing to the dealer soon. Oh yeah, this is definitely not ďnormal.Ē
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Old 05-14-2018, 11:36 AM
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Originally Posted by Munkeebutt View Post
I have this clunk on my 2018 2.7. It has absolutely nothing to with the parking brake, at least in my situation. I can easily reproduce mine. If I drive my truck long enough to get it up to full operating temperature,than stop somewhere for at least a few minutes, than restart it, it will make the loud clunk. I will try to see if my driveshaft turns when starting. I plan on bringing to the dealer soon. Oh yeah, this is definitely not ďnormal.Ē
Does it ever do that if it is cold? Mine does in any state, cold or warm.

I like the idea of being organized about this issue and, probably, here is how we should do it:

- define a sequence of steps that make it 100% reproducible. I believe we have one already?
- start something like online petition and advertise it on this forum. Simply ask as many 2017/2018 owners to try to make the test described (say, 3 times) and if the results are consistent - put the name, some contact info etc.
- eventually pass this information to Ford and the related agencies, like NHTSA, TransportCanada etc. Make sure Ford understands the scale and the fact that the owners are organizing.
- ask everyone who had this problem to drop a message on the appropriate review boards (carcomplaints.com etc). This will increase the number of complains for a particular vehicle. This may be painful for Ford either way: if the issue continues with the current model year, this will lower its reputation. If the issue disappears with the new model, it means Ford has quietly fixed the problem or redesigned some related parts.
- ask everyone to make sure their report is noted by the dealer and on every visit.
- the data from this online "petition" may be a good start for an eventual class action because they would quickly show the minimal number of people involved (proportional to the number of forum members having trucks from the year(s) affected)

I do not enjoy the idea of putting pressure on Ford but, as both 2017 F-150 owner and Ford shareholder I am concerned about the quality of their product and its potential future reliability.
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