Originally Posted by reybeast

jjandascog, welcome to the clunk club. I just submitted my arbitration paperwork to the BBB concerning this clunk issue. I've been trying to get some of the folks on here with this issue to cooperate and I've sent private messages and public postings to try to get something rolling with Ford, but no one on this forum seems to care. I have had the clunk happen while the weight of the truck is resting on the transmission on an incline and no parking brake set, and while the drive shaft doesnt appear to move, the clunk can still happen. Go to youtube and search for 2017 f150 driveshaft clunking on engine start. Then click on my name to see all the videos, including the clunk while resting on the parking brake. I really hope your service dept gives a crap, because the 3 dealerships here in Austin area dont care at all and said its normal. The dealership Service dept Director at Covert Ford on 183(not manager) told me he has driven one that did it as well. He also told me they called Techline and were told by Techline that the issue was normal as well. Here is the funny part for me. I attempted to show the service advisor the issue, but it wouldn't reproduce. Then as i was about to leave, I started the truck and it did a big clunk. He said "Hold on, my Service Manager has to hear this". He went and got the Service Manager, and again i couldnt reproduce it. He looked skeptical, and i played the youtube videos for him using the trucks sound system. Finally as i was starting the truck to leave, another big clunk! He said "Oh, thats not normal". So i dropped the truck off, then a day or so later, they called me to talk to the service Director (NOT THE MANAGER that had heard the clunk and said "thats not normal"), and the service Director said it was normal. The service manager that said it was not normal didnt join our conversation about my truck. Also, the regional Ford Service Engineer (FSE) was a joke, he wasnt the least bit technical and called the issue "a characteristic". I looked at his education and online resume, he was a glorified customer service person before becoming the FSE. I have emailed many people at Ford directly, engineers, engine and powertrain specialists and others. I have read receipts as well. The only response i get is the same "Executive" Customer service lady named Lynn Aldredge, and she just parrots what the dealership says, "its normal". She has lied to me on occasion and she doesnt even realize i know she lied. She has changed her story about talking to people at Ford about the issue, and her story changes a little each time she tells it. Here is my opinion of the root issue with Ford. The service techs dont make much money on warranty work and/or their level of apathy for the customer's issue is non-existent. I also think think they are just part swappers, most (not all) of the techs just arent technical enough to root cause something like this. Whats worse is that service managers want to make money, they have quotas to fill, and spending a techs time trying to troubleshoot an issue and not making money swapping parts is not allowed to happen. There are dealerships that dont follow this model, but the ones near me do. I would bet a lot of money that if i told them i had a salvage title and the engine and tranny weren't under warranty, they wouldnt say its normal. Anyhow, good luck with your truck, i hope they are more responsive where you live than here in Austin.

Originally Posted by reybeast

I havnt been able to discern a pattern. I thought it had to do with moving backyards a bit, like backing up at a gas station, or in and out of a parking space, but i just havnt been able to pin it down. Our 2017 will hit 17k miles today, and the clunk noise has definitely become more frequent. Status update on our BBB arbitration process, Ford has contacted me to setup a time for a Field Service Engineer (FSE) to look at my truck again. Ford told the BBB people that the issue had never been duplicated according to my service invoices, which is complete BS. I told the Ford customer service person that called me that the FSE had already looked at my truck and said the noise was a "characteristic". I gave her the name of the FSE that came out before, and she said the same FSE was going to look at it again, but the FSE didnt respond to the customer service person's request for a phone call. It just seems incredible to me that anyone could call this noise normal. Its just such a harsh and loud clunk.