Anyone order from flagship one ?
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From: Gretna, la
Anyone order from flagship one ?
As anyone ever ordered anything from "flagship one inc" in NY ? I ordered a PCM from Craigslist that comes from them but am worried about the reviews I read.
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From: Gretna, la
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We hope you were happy with your purchase -- Thanks! We are a trusted engine computer module reprogrammer and seller, and PCMs for Ford is one of our specialties.
We are also sorry if you may have read some negative reviews. We have made sure we had replied to such reviews. It's just that no matter how sincere you are and how much integrity you try to project, there will always be a few unreasonable reviews.
Once again, thank you so much for your purchase!
Please feel free to PM or E-mail me anytime. You may also call (516) 766-2223.
Peace and Best Regards.
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I would stay away from Flagship One. Unfortunately, the negative reviews are true and seem to parallel my own experience.
I recently ordered an ECM computer with keys for a 2008 F150 from Flagship One and paid with Visa through PayPal at a cost of $309.99. They informed me the computer failed final testing and shipping would be delayed. The computer they eventually shipped me was also defective. However, due to acomplete lack of customer service I was left to troubleshoot the problem on my own. I eventually, had to take my vehicle to a Ford dealership to properly identify the source of the problem. It cost me $1,000 at thedealership to fix the mess that Flagship One created.
I sent the computer back to Flagship One. After testing they admitted they had sent me a defective computer and that they wanted to take responsibility. I requested a refund but they only offeredstore credit as it was returned 30 days after the purchase date. I then tried to get my money back through PayPal and Visa but they would not intervene. Unfortunately, the policies of PayPal and Visa view store credit thesame as a refund.
I then requested the computer be repaired or replaced under the “lifetime” warranty which Flagship One advertises. To date I have not even received a reply, never mind a replacement computer. Turns out Flagship One’s warranty and store credit is pointless and otherwise worthless.
Flagship One has not made good on the broken computer they sold me and I have nothing to show for it. This is a horrible company who should be ashamed of how they treat their customers. I have filed complaints with the Better Business Bureau and the New York State Attorney General. Please don't let this happen to you - Buyer Be Ware!
I recently ordered an ECM computer with keys for a 2008 F150 from Flagship One and paid with Visa through PayPal at a cost of $309.99. They informed me the computer failed final testing and shipping would be delayed. The computer they eventually shipped me was also defective. However, due to acomplete lack of customer service I was left to troubleshoot the problem on my own. I eventually, had to take my vehicle to a Ford dealership to properly identify the source of the problem. It cost me $1,000 at thedealership to fix the mess that Flagship One created.
I sent the computer back to Flagship One. After testing they admitted they had sent me a defective computer and that they wanted to take responsibility. I requested a refund but they only offeredstore credit as it was returned 30 days after the purchase date. I then tried to get my money back through PayPal and Visa but they would not intervene. Unfortunately, the policies of PayPal and Visa view store credit thesame as a refund.
I then requested the computer be repaired or replaced under the “lifetime” warranty which Flagship One advertises. To date I have not even received a reply, never mind a replacement computer. Turns out Flagship One’s warranty and store credit is pointless and otherwise worthless.
Flagship One has not made good on the broken computer they sold me and I have nothing to show for it. This is a horrible company who should be ashamed of how they treat their customers. I have filed complaints with the Better Business Bureau and the New York State Attorney General. Please don't let this happen to you - Buyer Be Ware!
Last edited by 08Billy; May 9, 2016 at 04:24 PM.
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I feel I must add my voice to this discussion. DO NOT USE OR BUY FROM FLAGSHIP 1.
I saw their ads on eBay. I am out of work. No income. And I have to change out the PCM in my truck. After being told by a dealer it would cost me $2,000 for a new PCM and AutoNation saying it would cost me $1,700. I decided to give them a try. Their eBay rating was 100% and their price was $157. They insisted I had to buy two new keys at $50 each. I gave them all of my information and they said they would send me an invoice. No invoice came. No one called. So the next day I called them. They had gotten my e-mail address wrong. I got my invoice. But I thought - "If they didn't get my e-mail address right - did they get the VIN number right?" They sent the PCM a week later. No keys. Had to send it back. A over a week later I get the PCM back and keys. Turns out they sent me "SA" keys. I take them to a locksmith and he duplicates my key. They new keys won't even turn in the ignition. My key is an "S" key. "SA" keys are different. I call them. They say to send it back. I do. They send everything back again to me. Same "SA" keys. I call them up and repeat to them that they won't even turn in the ignition. Their reply? "Our technician says those are the right keys." I put keys on scanner. Scan them in. Show where the double groove is on the "SA" keys and only one groove on "S" keys. Their response? "Our technician says those are the right keys." They refuse to give me the right keys. "You can buy them yourself if you want." I'm going "I already paid for the right keys - give'em to me." No quality control. Can't use PCM because keys won't even turn in the ignition. Had to threaten to sue them in order to get them to send me the right keys. Once we get them I'll have them made and we will see if they work or not. But I'm betting the PCM is defective also. This has taken over a month's time. I needed the PCM to get my truck inspected BACK IN SEPTEMBER!. Can't afford the $2,000.00. Still need a working PCM. I'm giving them three days to get the keys to me. If they don't - I'm off to Small Claims Court. I think maybe they will understand that under the deceptive trade practices act that I can sue for triple the amount of the purchase. Maybe then they will fix this problem.
I saw their ads on eBay. I am out of work. No income. And I have to change out the PCM in my truck. After being told by a dealer it would cost me $2,000 for a new PCM and AutoNation saying it would cost me $1,700. I decided to give them a try. Their eBay rating was 100% and their price was $157. They insisted I had to buy two new keys at $50 each. I gave them all of my information and they said they would send me an invoice. No invoice came. No one called. So the next day I called them. They had gotten my e-mail address wrong. I got my invoice. But I thought - "If they didn't get my e-mail address right - did they get the VIN number right?" They sent the PCM a week later. No keys. Had to send it back. A over a week later I get the PCM back and keys. Turns out they sent me "SA" keys. I take them to a locksmith and he duplicates my key. They new keys won't even turn in the ignition. My key is an "S" key. "SA" keys are different. I call them. They say to send it back. I do. They send everything back again to me. Same "SA" keys. I call them up and repeat to them that they won't even turn in the ignition. Their reply? "Our technician says those are the right keys." I put keys on scanner. Scan them in. Show where the double groove is on the "SA" keys and only one groove on "S" keys. Their response? "Our technician says those are the right keys." They refuse to give me the right keys. "You can buy them yourself if you want." I'm going "I already paid for the right keys - give'em to me." No quality control. Can't use PCM because keys won't even turn in the ignition. Had to threaten to sue them in order to get them to send me the right keys. Once we get them I'll have them made and we will see if they work or not. But I'm betting the PCM is defective also. This has taken over a month's time. I needed the PCM to get my truck inspected BACK IN SEPTEMBER!. Can't afford the $2,000.00. Still need a working PCM. I'm giving them three days to get the keys to me. If they don't - I'm off to Small Claims Court. I think maybe they will understand that under the deceptive trade practices act that I can sue for triple the amount of the purchase. Maybe then they will fix this problem.
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From: Houston
My story is going to be different then the reviews in the thread. I respect everyone's opinion on here, I feel for those with PCM issues, it's a nightmare. I was fortunate that everything worked out for me.
Bought the truck knowing that the 4x4 did not work, saved some money on purchase. First thing, swapped the TC motor with a new one, the flashing 4x4 warning went out on the dash but still no engagement. Took it to the shop, they said the PCM 4x4 module was fried. Sounded fishy so I got another mechanic to test it all out, same conclusion. Told me 1750 to replace. Got on eBay, bought the FS1 unit for around 200$ i think. I had firestone install and program the PCM to the keys that came with truck (two keys required, luckily I had both keys). Truck fired right up, 4x4 works now. It has run flawlessly since June. Put about 3000 miles on it, ran 4x4 about 10 times so far with no problems.
I'm convinced that the computers put into cars in the 90's and 00's were built cheaply with bad, eco safe solder (lead free). The crappy solder GM was using forms micro fractures over the years and the units burn themselves out. On my 2002 Camaro SS I had to replace ABS module (450$) and Body Control Module (350$) right before the car hit 100k miles. Car was in excellent shape with no voltage problems, no flooding, no damage of any kind. When I traded it for my F150 I was not that shocked to see issues once again. My cars from the 80's and early 90's never had any sort of electrical issues. Why? My theory is that mfg's used lead in their solder on the circuit boards. I'm not positive that was the case, but I am guessing based on what I've seen and heard from the 4th gen camaro board. I think I read something similar on the Shelby board too when I had my GT500 but I don't recall the details.
Bought the truck knowing that the 4x4 did not work, saved some money on purchase. First thing, swapped the TC motor with a new one, the flashing 4x4 warning went out on the dash but still no engagement. Took it to the shop, they said the PCM 4x4 module was fried. Sounded fishy so I got another mechanic to test it all out, same conclusion. Told me 1750 to replace. Got on eBay, bought the FS1 unit for around 200$ i think. I had firestone install and program the PCM to the keys that came with truck (two keys required, luckily I had both keys). Truck fired right up, 4x4 works now. It has run flawlessly since June. Put about 3000 miles on it, ran 4x4 about 10 times so far with no problems.
I'm convinced that the computers put into cars in the 90's and 00's were built cheaply with bad, eco safe solder (lead free). The crappy solder GM was using forms micro fractures over the years and the units burn themselves out. On my 2002 Camaro SS I had to replace ABS module (450$) and Body Control Module (350$) right before the car hit 100k miles. Car was in excellent shape with no voltage problems, no flooding, no damage of any kind. When I traded it for my F150 I was not that shocked to see issues once again. My cars from the 80's and early 90's never had any sort of electrical issues. Why? My theory is that mfg's used lead in their solder on the circuit boards. I'm not positive that was the case, but I am guessing based on what I've seen and heard from the 4th gen camaro board. I think I read something similar on the Shelby board too when I had my GT500 but I don't recall the details.
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I feel that I need to update my message.
There is ONE person at Flagship One with whom you can talk and get an intelligent response from. That person's name is JADE. If you get anyone else there just ask for Jade and if she is not there - tell them you will call back. Jade is smart. She is articulate. And instead of just spouting off some rhetoric about what their supposed "expert" says - she will listen to you and see what she can do to help. If you can't get her - you are hosed. Because they have a very narrow view of how things are. It is either their way or the highway. Jade though, goes "Well, let me see what I can do." Right now she is calling the dealership I went to with both the "SA" keys and the "S" keys and they looked at the vehicle. The dealership said I have a vehicle set up to just use "S" keys and that "SA" keys will never work with my system. I am hoping that Jade can talk some sense into their engineer. Because as it now stands - the PCM is useless to me.
There is ONE person at Flagship One with whom you can talk and get an intelligent response from. That person's name is JADE. If you get anyone else there just ask for Jade and if she is not there - tell them you will call back. Jade is smart. She is articulate. And instead of just spouting off some rhetoric about what their supposed "expert" says - she will listen to you and see what she can do to help. If you can't get her - you are hosed. Because they have a very narrow view of how things are. It is either their way or the highway. Jade though, goes "Well, let me see what I can do." Right now she is calling the dealership I went to with both the "SA" keys and the "S" keys and they looked at the vehicle. The dealership said I have a vehicle set up to just use "S" keys and that "SA" keys will never work with my system. I am hoping that Jade can talk some sense into their engineer. Because as it now stands - the PCM is useless to me.
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@2006 FX4: A few things:
1. How much did Firestone charge you to reprogram the PCM and which Firestone station?
2. Vehicles did not have the computer controlled units in the 1980s (1979 was when the Apple ][+ came out). It took years for the car manufacturers to come out with a ruggidized version of computers that could stand up to the conditions ranging from subzero temperatures to over 150 degrees and could pass the standards that Congress required. I bought a Ford Ranger in the 1990s - it did not come with a computer. You just did the regular tune-up, maybe adjust the carburator and distributor. It was in the late 1990s that I saw my first computer controlled vehicle. I didn't buy my current truck (F-150) until 2006.
The thing that gets me is - is my truck a 2006 model or a 2005 model sold in 2006?
1. How much did Firestone charge you to reprogram the PCM and which Firestone station?
2. Vehicles did not have the computer controlled units in the 1980s (1979 was when the Apple ][+ came out). It took years for the car manufacturers to come out with a ruggidized version of computers that could stand up to the conditions ranging from subzero temperatures to over 150 degrees and could pass the standards that Congress required. I bought a Ford Ranger in the 1990s - it did not come with a computer. You just did the regular tune-up, maybe adjust the carburator and distributor. It was in the late 1990s that I saw my first computer controlled vehicle. I didn't buy my current truck (F-150) until 2006.
The thing that gets me is - is my truck a 2006 model or a 2005 model sold in 2006?
